CigarClubReviews of cigarclub.com

Response from CigarClubApr 8, 2025

Adel - thank you so much for gifting CigarClub. We hate to hear of this delay. It looks like your box left our facility the same day your order was placed with Priority shipping, but was delayed by USPS for an unknown reason in the middle of transit. This is highly unusual; we'll try and research what could have happened on the USPS side. We unfortunately don't have a support email from you regarding this order - please make sure to contact us at [email protected] for any future needs - we are here to help! Thank you again!

Response from CigarClubDec 2, 2019

Tom - thanks so much for being with us for over a year! Our apologies that the transition to the new website over the Summer was painful for you; I took a look through our customer support e-mails with you and it looks like everything was resolved back in September, but apparently not. We truly appreciate you being with us.

Response from CigarClubNov 12, 2019

Hi Garth - the timing of your purchase was unfortunate. We removed international shipment options on the same day you subscribed and the order got lost in the mix. We've refunded and canceled the order as noted in our e-mails to you. Thank you!

Response from CigarClubJan 17, 2019

Allison - this is Jeff, co-founder of CigarClub.com I wanted to apologize again for all the confusion. Most of the boxes in our first shipment went through okay, but our logistics partner did not deliver as promised, resulting in disappointment all around. Even worse, we don't have visibility into who got a delivery and who didn't, resulting in a communications/customer service nightmare. Of course, that doesn't matter; you were counting on us for a Christmas gift, and we failed to deliver ... for that I am truly sorry. We've gone ahead and refunded your order, so if you receive the box, it's at no charge to you. We're actually going to pause shipping to Canada until we can be completely assured that we don't run into these issues. I'm so sorry you were a part of the initial effort, which just totally caught us off guard. This was a big learning moment for us, and I appreciate your trust and patience. Best, Jeff