CIBTReviews of cibt.com

The agent who handled my request was very responsive and proactive which made the experience, my first with them, very positive. I would feel confident going through their service again because of Mary. She stepped in to speak with her manager and résolves one misunderstanding concerning payment.

As a first time visa applicant and elderly pensioner, I approached the task with some trepidation and rather a long time before my travel dates. CIBT were exceptionally helpful when it was discovered that my Indonesian visa application was way too early. They also moved my Australia application on extremely quickly so that on its receipt a day later, I was absolutely delighted and relieved to hold my printed visa in my hand. For me, the cost is worth every penny.

For passport renewal within 3 week timeframe, DO NOT USE THIS SERVICE. I unfortunately used it in a rush for upcoming work travel. The fees are exorbitant (over $500, despite the original fee stated- READ ALL THE FINE PRINT CAREFULLY!!!). My husband ordered from the government website at the same time, and received it one week earlier than I did!!, for minimal fees!!. An expensive lesson hopefully others can benefit from.

Easy and efficient process - well worth the money

My experience in obtaining my passport renewal quickly could not have gone more smoothly. Once my travel plans firmed up, I realized I needed a fast turnaround, which meant I needed to sign up for the premium service level despite the substantial cost. I placed an order online late one day, spoke the next morning with the very knowledgeable and helpful CIBT team leader handling my case, then shipped off my documents and old passport the same day. My new passport was shipped to me today and is due to arrive next Monday, exactly a week after I placed the online order for expedited service. Great service, thanks to the CIBT team and leader!

I was happy to get our visas for Chile from the website as it took the stress off trying to navigate it by ourselves. I found them very helpful when rang up about visas, and put my mind at rest. A bit expensive but worth it for the peace of mind, and knowing they were taking care of every thing

The process for me was fast and easy. I felt comfortable from start to finish. It was not mysterious in any way. Thanks for the speedy return!

I have utilized CIBT’s services twice to obtain visas for China. Unfortunately, I am unlikely to use their services again. Both experiences were similar, with the assigned representatives being slow to respond and the overall process unnecessarily complicated for the consumer. Despite my prompt responses to all requests, I had to follow up multiple times, which is unacceptable when paying over $1,000 for expedited/premium service. Additionally, their China Visa Application Guide document is outdated. It incorrectly lists Chicago as the Embassy/Consulate for Colorado residents, whereas it should be Los Angeles, as indicated on the COVA application and CIBT’s website. Such discrepancies are unacceptable and contribute to a lengthy and complicated process. I believe their entire process should be clearly outlined from the beginning. While I understand that their representatives may be busy, this does not excuse sub-par customer service.