Kayla
Unfortunate thus far....
Hello everyone, I decided to go with Chronic Unlocks over other competitors because AT FIRST they seemed to be legit. When I asked questions they or the owner (Name) replied within the hour. So I went forth and purchased the 6-48 hour AT&T All IMEI Express service for an iPhone 5 on Monday, May 5th, 8:21AM PST. It is now Saturday, May 10th, 5 days later and I have yet to receive an unlock, refund or even an email. My first attempt at contact was Thursday, May 8th I sent an email to [External Link] AND [External Reference] asking if the process had even been started yet or if it was just delayed. No reply. My 2nd attempt on Thursday I reached out to (Name) via [External Reference] and again within 30 minutes he replied telling me to email him my IMEI number. So I do as he says email him hoping to get the phone unlocked that day or at least receive some kind of update. It is Saturday and still no word. Now I know it may seem like I'm impatient but I paid $139.99 for EXPRESS 48 hour service. How is it that only some people are getting their phones unlocked and others are shunned without the service they paid for or their money back? If there is some kind of delay, a notice or email would be appreciated. Just a simple email makes the situation and the wait a whole lot easier. At the moment I am just feeling scammed. If you couldn't unlock the phone in the alotted time stated on the website just say so and give me my money back. But not replying to a customer is highly unprofessional and damages your credibility. We shouldn't have to hassle you or chase you down for an answer, it is your job to keep us up to date. 139.99 dollars wasted thus far.... Worst part of it all is this iPhone I'm desperately trying to get unlocked was a gift for someone. I sent it with the hopes that this wouldn't be an issue and that I did well in trusting this company to help me out but it seems I was wrong. Now the person already has it and since they live abroad they can't even use it. With that said, BUYERS BEWARE, it seems like the service works for a few but not for others. Looking over their Facebook a lot of people are still waiting some even stating to have waited at least a month so far with still no unlock and weeks with no reply from Chronic Unlocks. So FAIR WARNING to anyone thinking about using their services. I will post an update if anything changes.