Chrome IndustriesReviews of chromeindustries.com

No complain about the products anyway. Wonder about the customer service,that's the main concern. My bag somewhere out there claimed to be lost in transit after enquired about my order. The answer is simple : we will refund your money in 7 business days. Ever consider in customer's situation,try to find a solution by finding alternative that's available to the ordered product. Customer indeed interested in the selling products.So please,do have a consideration in solving customer's problem rather than just compensate and close the case. Disappointed. Thanks Sabrina Garcia.

I had a problem with a bag that I purchased in the Manhattan shop, Mulberry St. Wrote Chrome and they quickly came back with relevant questions... a few back and forth mails later, they gave me a very fair deal by giving me a pretty generous voucher. This has been one of the best customerservices I have ever experienced AND on top of that their bags are awesome in both design and daily use.

Wating response on this inquery: _____________________________ Dear Chrome, I have recently bought a Bravo 3.0 backpack. Product pictures clearly shows a quick-access laptop zipper on the side. This feature is essential, especially for roll-top bags and would be a big selling point for many including me. Needless to say, the bag I received does not have this quick-access for the laptop. This is so bizarre and unacceptable that it is kind of funny... You have a real photo of a real product that is advertising and showing features that does not exist in the products that you sell to your customers !? Whats going on here Chrome?

I bought a Fortnight Pack several years ago. It wouldn't zip. They said they would replace. They never did what they said. A few months ago I bought another Fortnite And sent my old Fortnight back in the new box with a letter asking them to replace the first pack. Crickets...no response. The new pack is not as heavy duty but it zips up. They obviously put thought into thier products but I would give them a "Fail" on integrety. Tom Brosman Olympia, Wa

Terrible experience. Missed delivery window in time critical situation where window should have been easy to make. inexplicably cancelled order without explanation and left me completely screwed in a precarious situation. When notified of situation and given the opportunity to potentially cure were totally unhelpful. Steer clear.

I bought a pair of Wyatt 5 jeans for $120 which are advertised as "The toughest pair of jeans you'll ever own, period!"...the left leg stitching started unraveling from the bottom to knee in less than six months (a pair of generic $40 Levis would have lasted three years). Threw away the jeans and now I'm stuck with a $120 gift certificate for a site that has absolutely nothing desirable (yeah I don't want a $180 hoodie).

BUYER BEWARE! One of the worst customer experiences I've ever had with an online business. I bought a bag from Chrome in January, which promptly started falling apart. All the 3M reflective tape came off within weeks, and in May the bag started coming apart at the seams. When I tried to call in the warranty they wanted me to pay to ship it back to them at my own cost (about $50 from Canada w insurance), offered no loaner bag to replace it and would not give me the value of the full purchase towards a new bag (they only offered 25% of what I paid). Also in order to get the 25% value under their so-called "warranty", they wanted me to literally destroy the bag and send them photos. Crazy!! Above all I wasted my precious time and energy on a totally futile and irritating customer service process that did not result in any useful compromise or effort to make me happy. I'm taking the money I would have spent on a Chrome bag and going to Mission Workshop instead (they are much much better to their customers). Chrome offers atrocious customer service, irrational customer policies and very low quality products (which they don't stand behind). STAY AWAY! GIVE YOUR MONEY TO A COMPANY WHO DESERVES IT!

I have had my Chrome Messenger bag for 3 years, and it is about the single greatest purchase I ever made. Perfect design, durable magnificence. I was kind of broke at the time, and didn't know if I should pull the trigger - but I'm very happy I did.