Christmas CentralReviews of christmascentral.com

Purchased a set of 3 Alpine trees on the Black Friday sale. 4 days later they were marked down an additional $35. I inquired with customer service for a price adjustment and was told they are limited and able to do so. Very odd; never have I been turned down for a price adjustment especially within 4 days of original purchase. And my items still have not shipped from the ware-house. Not very happy and waiting to see what the merchandise quality is and when it will arrive. No response back after I sent an additional response. Also, you can’t leave a review on their website. Company does not seem to be customer service oriented.

The item I ordered was a breakable item. It was shipped loosely with bubble wrap, not taped to protect and secure it and put in a bigger box than was needed and it had no chance of arriving in one piece. Sadly disappointed.

The products were extremely low quality. I bought about 20 sets of net lites which lasted partially through the Christmas season. When I tried to use them again, a few months later 80% of them didn’t work.

Bought 4 strands of garland lights. Two burned out within one week. Contacted to return and refund within 30 day return window and they refused the return. Indicated only 7 day window for defects. $30 strand of lights that failed after less than a week of use.

They didn't fill out the shipping label properly, so my order was returned to sender. They told me a second order was sent, but after an additional 2 weeks of not hearing anything I reached back out and they said there was an error, all items were returned and they already refunded me. I never got my order.

Purchased tree in August, put up in December and strand of lights would not work. Called and they offered no solution. Guess they expect you to put it up on August. Great customer service.

Great Experience! There was a mishap with the color of some ornaments ordered and received - they refunded the item very quickly in combination with a personal email. Like other vendors, they are at the mercy of information provided them by the manufacturers, so their willingness to take care of a problem that wasn't of their doing was refreshing!

I ordered two 7.5' pencil white Christmas trees with warm white LED lights. A week later, I get a refund for my order. No call or email explanation as to why I was refunded. I called and they said they did not have any left. Then take it off your website! I then ordered two different pencil white trees. When they arrived, both trees were very cheap looking. On BOTH trees, the top section is white, while the lower 2 sections are more of a purple white. The top section does not fit in the hole snug and it sways from side to side. The top section is also larger than the middle section. Obviously, the tress were pieced together with incorrect parts. Also, the LED lights constantly flickered! I will NEVER order from Christmas Central again. I sent them pictures and they would not refund my money until I returned both trees and they inspect them. I live in a very rural area, so that is out of the question. I lost almost $500 on total junk. Lesson learned.