Christmas CentralReviews of christmascentral.com

I ordered two (2) 60" tall Christmas Santas...charged $517.52...the cartons were sent via USPS. When the items were delivered they were left by my garage...no door bell ring, or knock on my door to let me know they were left outside in an uncovered area...it's rainy here. When I discovered them, both cartons were severely damaged, ripped cartons, tape totally loose, and USPS tape trying to secure them stating "received damaged". The cartons had never been unpacked and inspected just sent from the shipping container from CHINA to my home...the boxes were too flimsy, and the tape was obviously cheap...I called the company and told them I did not want the merchandise...who ships over $500 worth of merchandise like this, except garbage businesses? I was told I would have to pay the shipping back...and ship them myself...first off they do not fit in my vehicle, second, I am not taking responsibility for shipping the merchandise back in cartons that are already destroyed. I called my bank and did a charge back...now I am being told I need to open the cartons and inspect the merchandise...NO, I am not...if the garbage you shipped like this for $500 was OK with you to arrive in totally ripped apart, open cartons, with damage cartons received by the USPS...I am not. Take your junk back, or I put it by the curb for the garbage guys.

I was an employee in Christmas Central. I worked as a customer service associate from India. They stopped paying us right since last October so I quit my job. It's been 4 months since I left my job but still have not fully settled my payment yet and no proper response from the company too. They didn't even send me my relieving letter, Manager from India gave me the relieving letter since the officials didn't respond to me. Please if some higher officials see this, help me get my hard earned salary back

Customer service was awful. Several items in my order arrived broken - and they kept saying they were sending replacements, but the tracking numbers they provided were no my valid and then they would claim the items were lost in the mail. Don’t trust this company.

I wanted to support a smaller retailer instead of ordering from a big-box store, but unfortunately my experience was disappointing. My order was automatically canceled because my billing and shipping addresses are different. I understand the need for fraud prevention, but customer service couldn’t simply verify my information or reinstate my order. Instead, I was told I had to place the entire order again and then email them afterward in hopes someone would manually approve it. I had already spent a considerable amount of time researching the exact products I wanted and was ordering with a specific delivery deadline. Having to start over wasted my time and put that timeline at risk. Fraud prevention is important, but there should be a better process for legitimate customers whose billing and shipping addresses don’t match. I hope they improve this experience in the future.

I would put none if I could so very disappointed. This company offered a beautiful outdoor wicker table for half price for other sides and a coupon code discount for Memorial Day first I heard nothing not even an email reply then I received an error. Email reply with no ship date so I called and they said it will be shipped in 3 to 5 days, I asked how it was shipping they said FedEx. I said your invoice says UPS. He says it was updated to FedEx two days later. I get an email confirmation that they cannot ship my order and they will send a full refund I will let you know how long it takes if I get my refund at all at this point, so I called and spoke with a woman who said they aren’t able to find a carrier to pick it up and I said we’ll keep trying. She says we can’t and I said why because you can’t honor your free shipping and she said yes the cost of the shipping would be more than the value of the furniture. I told her how upset I was that I had already gotten rid of my old set and was planning for my new set. I told her I was very disappointed how they can do that. I said you need to take this item off your website or charge for shipping I said you misled me please people be careful. I know I took a chance for it to be half off from other stores, but they had it listed from one vendor and then had the regular price on the same item from another vendor so I assumed it was close out you know what happens when you assume right that is what happened to me do not trust this site. I will be writing back soon if I don’t get my full refund.

DO NOT ORDER FROM THIS VENDOR arrived late. Even the delay notice was 2 days late. The delivered status notice never arrived??? WTH?? Mirror has scratch. Overpriced!!!! CHEAP AND FLIMSY. BETTER OFF WITH TEMU!!!

Unacceptable experience — no product, no refund. I placed an order and was charged immediately via PayPal. No tracking information was ever provided. When I contacted the seller for an update, I was told the order had been “cancelled.” Despite cancelling the order, they refused to issue a refund. Instead, they offered 125% store credit, which is not a valid resolution when a customer has not received their purchase and no longer trusts the business. When I insisted on a refund, I was told they were unable to process it and that I would need to contact PayPal myself. At this point, I have paid for an item I never received and have been forced to open a dispute to recover my money. This raises serious concerns about the legitimacy of this seller’s practices. I would strongly recommend avoiding this company.

I ordered a statue as a gift for someone. Order placed March 1st, and I paid extra for expedited 2-day shipping. 2 weeks later it still was not shipped and there was no update from the company. They promised it would be shipped on or before the 13th - it was not. When I reached out again, they said the item is now not available at this time. I asked for a refund, they said yes and that it would be processed in 1-2 business days. A week later there is still no refund and they said their PayPal system isn't working. They offered a store credit instead of a refund - I said no, I would like my $120 back as a refund. Over 3 weeks of dealing with this company and no item or refund. I will never purchase from them again.