Christmas CentralReviews of christmascentral.com

I am giving 4 stars because although the Christmas tree balls I order were delivered on Saturday (10/17/2026) with some being damaged. I sent an email on Sunday (the next day) explaining that some were damaged and I wanted to return them for a full refund. I received an email Monday morning (10/19/2026) stating that I would be receiving a refund and I could keep the items, donate them or discard them. I just checked (Monday evening 10/19/2026) and my refund was back in my account already although I was told 2-3 days. I will definitely give Christmas Central another try…with other items.

I ordered two (2) 60" tall Christmas Santas...charged $517.52...the cartons were sent via USPS. When the items were delivered they were left by my garage...no door bell ring, or knock on my door to let me know they were left outside in an uncovered area...it's rainy here. When I discovered them, both cartons were severely damaged, ripped cartons, tape totally loose, and USPS tape trying to secure them stating "received damaged". The cartons had never been unpacked and inspected just sent from the shipping container from CHINA to my home...the boxes were too flimsy, and the tape was obviously cheap...I called the company and told them I did not want the merchandise...who ships over $500 worth of merchandise like this, except garbage businesses? I was told I would have to pay the shipping back...and ship them myself...first off they do not fit in my vehicle, second, I am not taking responsibility for shipping the merchandise back in cartons that are already destroyed. I called my bank and did a charge back...now I am being told I need to open the cartons and inspect the merchandise...NO, I am not...if the garbage you shipped like this for $500 was OK with you to arrive in totally ripped apart, open cartons, with damage cartons received by the USPS...I am not. Take your junk back, or I put it by the curb for the garbage guys.

I was an employee in Christmas Central. I worked as a customer service associate from India. They stopped paying us right since last October so I quit my job. It's been 4 months since I left my job but still have not fully settled my payment yet and no proper response from the company too. They didn't even send me my relieving letter, Manager from India gave me the relieving letter since the officials didn't respond to me. Please if some higher officials see this, help me get my hard earned salary back

Customer service was awful. Several items in my order arrived broken - and they kept saying they were sending replacements, but the tracking numbers they provided were no my valid and then they would claim the items were lost in the mail. Don’t trust this company.

I wanted to support a smaller retailer instead of ordering from a big-box store, but unfortunately my experience was disappointing. My order was automatically canceled because my billing and shipping addresses are different. I understand the need for fraud prevention, but customer service couldn’t simply verify my information or reinstate my order. Instead, I was told I had to place the entire order again and then email them afterward in hopes someone would manually approve it. I had already spent a considerable amount of time researching the exact products I wanted and was ordering with a specific delivery deadline. Having to start over wasted my time and put that timeline at risk. Fraud prevention is important, but there should be a better process for legitimate customers whose billing and shipping addresses don’t match. I hope they improve this experience in the future.

Customer service was very responsive. If for some reason that changes I will update my review. (ordered 6/12/26 shipped 6/17/26 received 6/22/26) Ordered 6 clearance items which came in two boxes each containing 3 items. Larger box arrived in good condition with no damage or missing parts. Smaller box arrived very damaged with missing parts and one item not working. Post office noted the damage as received in that condition. Contacted customer service online the same day 6/22/26, provided pictures and explanation. Response from CS received the following day 6/23/26 advising they would replace the items missing and unworking with no charge to me. That's what I call five star customer service. Deducted one star for packaging. If for some reason that changes I will update my review.

I would put none if I could so very disappointed. This company offered a beautiful outdoor wicker table for half price for other sides and a coupon code discount for Memorial Day first I heard nothing not even an email reply then I received an error. Email reply with no ship date so I called and they said it will be shipped in 3 to 5 days, I asked how it was shipping they said FedEx. I said your invoice says UPS. He says it was updated to FedEx two days later. I get an email confirmation that they cannot ship my order and they will send a full refund I will let you know how long it takes if I get my refund at all at this point, so I called and spoke with a woman who said they aren’t able to find a carrier to pick it up and I said we’ll keep trying. She says we can’t and I said why because you can’t honor your free shipping and she said yes the cost of the shipping would be more than the value of the furniture. I told her how upset I was that I had already gotten rid of my old set and was planning for my new set. I told her I was very disappointed how they can do that. I said you need to take this item off your website or charge for shipping I said you misled me please people be careful. I know I took a chance for it to be half off from other stores, but they had it listed from one vendor and then had the regular price on the same item from another vendor so I assumed it was close out you know what happens when you assume right that is what happened to me do not trust this site. I will be writing back soon if I don’t get my full refund.

DO NOT ORDER FROM THIS VENDOR arrived late. Even the delay notice was 2 days late. The delivered status notice never arrived??? WTH?? Mirror has scratch. Overpriced!!!! CHEAP AND FLIMSY. BETTER OFF WITH TEMU!!!