Christian Book DistributorsReviews of christianbook.com

So far so bad. Paid for overnight shipping and as of the date i was supposed to receive the textbook, fedex had not received the book to ship! Every time i call the wait is 45 minutes or longer. VERY unhappy! Get your stuff elsewhere, even if it is more expensive!

Shorted me a book in my order after taking a month to ship and it's impossible to get a hold of anyone. They don't respond to email and it's an hour wait for customer service. Definitely sticking with rainbow resource.

I have been through far too much with Christianbook.com, and after this experience, I will not be ordering from them again. I placed my homeschool curriculum order on July 7, 2026. First, there was a payment issue where my credit card was charged more than the amount I was supposed to be charged. Then the money was also taken through PayPal, leaving me out of a significant amount of money. When I called about the overcharge and payment issue, Christianbook also created a completely new order number dated August 5. That is extremely concerning and confusing because my original order was placed on July 7, not August 5. Once they changed the order number, it made my order history appear as though the order was newer than it actually was. The customer knows when the order was originally placed, so changing the order number does not change the fact that I have been waiting since July 7. It also took approximately a week or two to get my money back after the payment issue was addressed. Then came the homeschool curriculum delays. Today is August 26, and I am still waiting for a substantial portion of my July 7 order. Items have been shipped here and there, but the backorder dates keep changing. Now I am being told that some of my items will not be available until September 23. I ordered nearly two months ago. How does an order continue to get pushed further and further out after the customer has already been waiting this long? The explanation I keep hearing is that Christianbook is moving, transitioning, or making changes within the company that are causing these delays. I understand that businesses go through transitions, but if a company knows it cannot properly fulfill orders during a transition, it should not continue accepting orders and giving customers availability dates that repeatedly change. What makes this even more frustrating is that I contacted ACE directly, and ACE confirmed that the curriculum I need is in stock. So this is not simply a situation where the publisher doesn't have the books. Christianbook is the one that cannot fulfill my order. And after all of this, the solution offered was essentially a $10 coupon toward my next order. Why would I want to place another order after this experience? Instead of offering a meaningful discount or some other way to compensate customers who have been waiting for weeks, I was offered $10 to come back and spend more money. At this point, I am canceling everything from my July 7 order that has not already shipped and will be ordering directly from ACE from now on. For a company that calls itself a Christian bookstore, this entire experience has been extremely disappointing. Customer service, accurate inventory information, timely fulfillment, and making things right when there is a problem should matter. I would strongly recommend that homeschool families think twice before placing a large curriculum order with Christianbook right now. I certainly will never order from them again.

I ordered homeschool curriculum and paid extra to have it arrive by the following week. All items were shown to be in stock. The day they were guaranteed to arrive I received an email that most of my order was in backstock and would arrive a month later. I have tried to call customer service for several days and always receive a message that they are not accepting calls. I tried emailing on the website, but it would not send. I am not able to cancel all of the order, and I have no curriculum to start school. I will not be ordering from this website again.

Terrible customer service. I ordered school books 8 days ago and my account still says in process. I called and waited 40 minutes. I finally got someone on the phone and she said they moved warehouses and it put shipping behind and she can't give me an ETA of when it will ship. I asked if I can cancel my order and she said with it in process she can't cancel it. She offered to email her lead and ask what items are available to cancel. I asked her to please request which items can be canceled and then she abruptly cut me off and said the warehouse is trying to access my order and she has to close it out. She ended the call immediately telling me she's sorry. I waited 40 minutes for her to end my call like that? I got zero answers other than your order is in process, we don't know when it will ship, and you can't cancel it. I will never order from this company again.

DO NOT ENGAGE IN BUSINESS WITH THIS COMPANY!!!! They do process or fulfill orders. There customer service doesn't exist. They will not answer or return calls or emails. If you call into their Customer Service number it goes no where. Literally hangs up on you saying they are too busy to accept calls. They don't even give the option for a return call. The chat bot is useless too, says you need a live agent but can't get one. They have not returned a single outreach, nor have they cancelled my order as requested (since it never came) or refunded my money. I have had to report them to the BBB! Avoid at all cost.

I have ordered Christian Books on a number of occasions; however; Lately it has become a nightmare. I understand that they are moving locations (it has been going on since June 2026), but that is no excuse for their lack of customer service. I ordered a Strong's Concordance (which did not show as out of stock) on July 27, 2026 for my wife's birthday in Mid August 2026, I received a notice saying it was out of stock and would be in stock on August 3, 2026. It showed in stock on the 3rd; however was not shipped. I have contacted their customer service to include supervisors, who advised me that they have contracted through another warehouse, that I can not cancel the order and that I have to wait for it to be delivered before I can cancel the order, and then, I can send it back and get refunded for the concordance, less shipping fees. As of August 3, 2026, the status shows that they are processing my order, but it has not shipped. As of today, August 19, 2026, the tracking still shows processing but not shipped (17 days in the same status). The quality and customer service of this organization has plummeted. Their excuse is still that they are in transit to their new warehouse. This is not adequate.

I ordered some Bibles for my sons for Christmas and believed I was making a one-time purchase. Somewhere during the checkout process, I was apparently enrolled in a rewards program. I may have been in a hurry and missed something, but I certainly don’t remember intentionally signing up for a recurring paid membership. Eight months later, while reviewing our credit card statements, we discovered that we had been getting charged for this program the entire time. I understand that ultimately I need to pay closer attention during checkout and do a better job regularly reviewing our credit card statements. That’s on me. However, I also believe businesses should make recurring paid memberships very clear during the purchasing process rather than allowing customers to unknowingly enroll. It’s especially disappointing when you’re purchasing Bibles from a company presenting itself as Christian. Apparently I’m learning two lessons from this experience: review my credit cards more often, and don’t assume a Christian website won’t use the same questionable subscription tactics as everyone else. I would encourage anyone ordering from this company to carefully review every box and option during checkout and then watch your credit card statements afterward.