Christian Book DistributorsReviews of christianbook.com

Order placed 20 days ago and still have yet to receive. Christmas present for my son, and it is now December 23rd. The bible I ordered is the only thing he asked for. I contacted customer service, and all their excuses are irrelevant as to why I have not received it.

I homeschool two kids. I ordered 7th grade A.C.E. kits for each of my kids. That's approximately a hundred and seventy books. I spent $455. Evidently they did not have the kits so they shipped all the books thrown in the box in no particular order. Online it showed that they had the kit in stock and no one had the courtesy to call me to ask if this was acceptable. So I am having to take the time to go through and make sure that I have received every single book. Not to mention there's another box coming that I haven't even received yet because they didn't ship it all together. When I called customer service they did not care at all they just offered to send me a shipping label send it back for a refund. When I asked her if she thought this was good customer service she could not answer and stuttered over her words.I asked for a supervisor and got the same attitude. In my opinion if you don't have the product that I ordered you should not send me a different product unless you call me and ask if this is acceptable. Not what I would expect from a Christian company. Not very customer service oriented at all and they don't seem to care if they're keeping the customers happy. They already have no money and know how much of a pain it would be to send it back. I will never order through them again. I will order directly through A.C.E in the future as I have always done in the past. Very disappointing ☹️

I order multiple items and paid for the expedite delivery. I was supposed to get the items deliver on 6/15 and when I call the company they decided to jump my order and told me that I will get my order 4 days later than expected. I told the lady that I paid expedite and she said that they couldn't do nothing that if I want I can decline the delivery or she can send me a shipping label. At that moment I understood that I made the worst decision of ordering with this company. If I can recommend you something do not purchase from this company. Your business is not important to them and their management don't care about you business. I even sent them an email to contact me to my personal email and I am still waiting for a respond. That tells you how important is for them.

I am a new to homeschooling and found this site to be great to look at the different curriculums available. It's website was user-friendly and easy to maneuver through. That's where it stops. Being new at homeschooling, it is difficult to sift through the many curriculums available and to find the proper fit for your child. Like many newbies, I continued what my child used in her private school. When I received the items, I called multiple times to question returns on the curriculum kits, since I already had the student workbooks. I returned several kits initially and was refunded for each individual item. Well, as you progress with homeschooling, you find what works and what doesn't. My child didn't care for traditional methods of schooling, therefore I called again and questioned the return of these items, only to receive reassurance. All of these items were returned within 30 days. Yet, the following 2 other returns on these kits were charged an additional restocking fee. When I squawked, I was told I was suppose to know from the first time that it was a courtesy refund and it wasn't allowed a consecutive time. How is a consumer suppose to know if not warned the first time to beware of buying kits! Especially when the 3 other customer reps that was spoken to, failed to mention that a restocking fee was going to occur. Whatever happened to the saying that the customer is always right? Especially with a CHRISTIAN bookstore? Now I know why the homeschooling books recommend Rainbow Resource Center and fail to mention Christianbook.com. Only if the owners know how their customer service dept conducts themselves!