Christian Book DistributorsReviews of christianbook.com

Package indicates shipped on April 6th. 5 days later and two customer service reps, package still hasn’t left CBD warehouse. Told it doesn’t matter...that FedEx isn’t updating their tracking info regularly DUE TO COVID of course! If I don’t receive my item by the 20th, call back so we can look into it...SO FRUSTRATING! I paid for FAST shipping, I want my shipping refunded.

I had canceled an order because it was on backorder (twice) and I found it elsewhere. My account showed that it was canceled, yet they sent the books to me anyway. I immediately contacted them and told them that the package had been damaged and that I had canceled the order, did not want it, and asked what to do. They never responded. About a month later, I received a charge on my credit card. I contacted them and was told that it was for the books they had sent. I told them that I had canceled the order. They said for me to get a refund, I had to return the books AT MY EXPENSE!! I requested a refund for the return shipping as well as the books. They didn't even give me a full refund for the books. They have never responded to any of my emails. I expect more of a business that calls themselves "Christian"

SmartPost is the worst service for shipping...period! If they are going to charge for shipping should use something better. Will never order from them again. Nine days for something that would have arrived in 3 using first class USPS.

I have shopped with Christianbook several times in the past including one with a hiccup that was fixed. This past order through has made it my last. I ordered Bibles for my shop on Jan 14th this year. A week or so later they arrived but were the wrong Bibles. I contacted Customer service and they sent a refund label and a new shipment of Bibles. Again, they were the wrong ones. I called customer service this time to straighten things around and was told the right ones would be shipped right away and that the SKU labels were wrong in warehouse. A week later I got an email that they looked into the mixup and saw that the pictures on the listing were for the wrong cover of Bibles and said it was their mistake, but they would not be sending the Bibles I thought I was getting on the listing and told me if I wanted the correct ones I would need to pay more. I declined as I had already spent my budget for Bibles and could not spend more. I sent back the boxes of incorrect Bibles for a refund. A few weeks passed and I emailed as my tracking showed the Bibles had been returned and I still didn’t have the return to my bank account. I was told if I provided tracking numbers they would refund the money right away. I sent tracking numbers and was then told they could not process the return until the Bibles had been processed and that it could take 2+ weeks to even get to them. So here we are, nearly 2 months later and the return still has not hit my bank account. Normally I let these things slide because I know how hectic things can get but I was told one thing and then another and the issues with the Bibles wasn’t even my fault.

worst services ever takes 2 months to get here do noy buy from here

According to FedEx's website, the package I ordered was supposed to be out for delivery today, but there hasn't been any movement on it since 11/17 when it arrived in WV. The FedEx rep said I'd have to contact Christianbooks.com to get them to initiate filing a lost claim because they don't allow the customers to do it. Called Christianbooks.com and was told that they won't file a lost claim until after 11/25 because it could still be delivered by 11/25 even though FedEx themselves say it's lost and they have no idea where it is. I have to wait an additional week before filing a claim, which is ridiculous! I will NEVER order from Christianbooks.com again and definitely DO NOT recommend anyone else order from them.

Order only showed backorder status once ordered, 7 weeks of waiting and 4 updated dates NOW the last date given has come and gone with NO executed order and NO updated date emailed NO contact and NO update on the website for my order # W210760189 Beware of this place

Advertised as "large print" when it absolutely wasn't. Then they gave me a hassle about shipping costs when returning the item. They also initially taxed the shipping cost but then only refunded me tax WITHOUT shipping costs. Scam?! I'm contending some of the charges with my credit card since "christian books" wouldn't do the right thing and give me my full refund. I highly recommend you find another company to purchase your books from.