ChowNowReviews of chownow.com

Support asked me to reply to their email re a problem order & order refund. I've emailed several times to discuss the issue and follow up, and have received no response for 4 days. I have not received the refund.

ChowNow delivered someone else's order instead of our own, and vice versa. Fortunately, the other person was somehow able to contact us, and we exchanged the food. Although we eventually got our food, it involved a substantial delay and hassle, and the fact that we got it at all was no thanks to ChowNow and their driver. So, after dinner I contacted ChowNow and asked for a refund of the tip. They asked for a photo of the incorrect food and receipt. I explained that we no longer had it and why, but they still refused to refund the tip.

The absolute worst my food was ready @6:30 and the Uber driver they outsource delivery to didn't pick up the food till 7:30. And the falsely claim on their website that they are the preferred delivery service for the restaurant which the restaurant confirmed they are not. AVOID CHOWNOW AT ALL COSTS!

If I could give 0 stars I would!!! Ive been in the restraunt business for 35+ years and ill be the 1st to admit it!! "Im old school" I believe in relationships, I still look a man in the eye when I meet them and shake their hand! Im from a time when your word meant something!!! When you did business with a person or company that it was handled with the utmost professionalism!! CHOWNOW???? SEEMS YOU GUYS MISSED THE ETHICAL PART OF EVERYTHING. I found this company CHOWNOW last may of 2025. First thing I noticed was the cost!!!! (A bit high) but they stood out!! They weren't like the other companies they integrated with Uber eats and door dash without the crazy fees those companies charge it was pretty straight forward they had a flat fee and it was tolerable, till it wasn't.. Sometimes no deliveries would get picked up, customers calling and I have to direct them to an 800 #!!! That looks bad on my business so I had to eat some loss due to issues I never created. The real issue is this I closed in January 2026 and im December I let CHOWNOW know what was happening!! I asked to pause my service while we looked for a new location, the location we were at we closed because the property owners decided to open their own food spot and pushed us out!! (Horrible) CHOWNOW tells us we have a one year contract and I cannot pause my services!!! This is what makes no sense!!!! They call themselves restraunt partners!!! Their there to help us streamline our restraunt and make more money!!!but they did just the opposite they buried me!!! They said absolutely not that i must pay them $235.00 dollars a month regardless of having a restraunt or not!!! So explain how a restraunt with no active address can operate. They cannot operate but CHOWNOW does not care!!! They only care about their money not helping the restraunt owners/partners stay open with solid services!! They are there to sign you up and then its lights out!!! So after repeated attempts to pause my services they continue billing and charges for services that have no use.. we have put stop payment on them with our bank.. ive sent so many emails asking for directions I get no response only some lady clearly reading from a script, so now ive been left holding my ??? And my only option is leaving a review of my experience.. DO NOT TRUST THIS COMPANY CHOWNOW!!! THEY WILL TAKE YOUR MONWY AND SELL YOU THE WORLD.. BUT IF YOU NEED THEM THEY'RE ABOUT A USEFUL AS LIPS ON A CHICKEN!!! NO ANSWERS NO CALL BACKS NO RESPONSE TO REQUESTS COMPLETELY UNWILLING TO HELP!!! AS IF ME PAUSING FOR 6 MONTHS IS GOING TO END THEIR BUSINESS..CHOWNOW HAS NOW LOST MY BUSINESS DUE TO THEIR LACK OF COOPERATION AND UNDERSTANDING.. SECONDLY I WILL BE FILING A REPORT WITH THE BBB AND FILING A COMPLAINT WITH THE STATES ATTORNEY IFFICE AS WELL. HAD CHOWNOW been willing to simply pause the service all the nonsense would have been avoided.. Save yourself the headache and DO NOT USE CHOWNOW!!! You will be disappointed! They will screw you over.. there are other companies that do what they do and more for 1/2 of what CHOWNOW charges.. Seems llke people are starting to figure it out too.. Im not GONNA CONTRIBUTE TO CHOWNOW AND THEIR CHOICES TO SCREW THE LITTLE GUY I WONT LET YOU TAKE ANOTHER DOLLAR. IVE GIVEN ALL INFORMATION REGARDING CHOWNOW TO MY ATTORNEY.. And trust youll be hearing from him.. Check your BBB ratings And ill give you till Monday July 6th to cancel my service and $0.00 me out. If not I will file a report with the system attorney office.

I’m officially done ordering through this app, I tip $5 to $10 and most drivers don’t want to get out of car and are in a hurry to cancel.

4 different drivers and over an hour late then canceled order. Now 3 to 5 business days to get my money back! Never use this app that was literally my first time. Ridiculous and was on chat with them the last half hour and nothing resolved.

We placed a dinner order for delivery. It took 1 hour and 45 minutes to arrive. Customer service was useless. We will make a point to avoid restaurants that use Chow Now.

The customer service is horrible. I had an issue with my order (like the bag was soaking wet and broke and my food hit the floor) and the customer service just said sorry it’s against our refund policy and I asked what the refund policy was and was told “ I apologize, but I'm unable to provide additional details regarding our refund policies.” Why would customers not be able to know the policy ? And then the customer service rep immediately closed the chat so when I responded another rep texted back and said “looks like this was handled have a good day” and closed the chat. Wtf is that???