Chosgohearing Reviews | Read Customer Reviews of chosgohearing.com

Chosgohearing Reviews | Read Customer Reviews of chosgohearing.com

Chosgohearing reviews

Showing 70 reviews with 1 star · Clear filters

Donya T.
Oct 15, 2024
Horrible experience ever.
Horrible experience ever.. ive been returned those hearing aids and they claimed they never received them, and I'm still being charged for them. Customer service is a joke. I will never deal with this company again. Total rip off
Response from ChosgohearingOct 24, 2024
Dear Donya We’re truly sorry to hear about your negative experience and the frustration you’ve encountered regarding your return. We understand how upsetting this situation is, and we sincerely apologize for any inconvenience caused. If your return was not received or processed, we’d like to investigate this matter further to resolve it as quickly as possible. Please provide any tracking information or details about the return, and we’ll do our best to clarify the situation and ensure that you are not charged for the items in question. Our goal is to provide excellent service, and we regret that we did not meet your expectations. We value your feedback and would appreciate the chance to make this right. Best regards, CHOSGO Support Team
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doug C.
Oct 13, 2024
The left hearing Aid kept hunting and…
The left hearing Aid kept hunting and sometimes would turn off. I called support and tried the things he recommended which did not solve the issue. He said he would send another hearing Aid. That the last time l hear from anyone
Response from ChosgohearingOct 15, 2024
Dear Doug Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your left hearing aid. I have checked on the status of your replacement, and I am pleased to inform you that it has been dispatched. We has sent the tracking nuber to your email. You can use it to monitor the delivery status. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your patience and look forward to resolving this issue for you. Best regards, CHOSGO support team
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Janice B.
Oct 8, 2024
Don’t waste your money on these
Don’t waste your money on these. Not sure who wrote any positive reviews, but I have nothing positive to say. Bought the K23. Paid 599.00. Says money back if not satisfied. Says you can call for help. You better know how to speak or understand their language. As far as return for a refund. Couldn’t get an address from the guy to return. He just sent me a less than one minute video on how to set the hearing aids up that I had already found. They constantly loose connection. They whistle and screech. Worse 599 ever spent. Guess that’s what I get for buying site unseen. But hope my experience helps you not to be taken advantage of.
Response from ChosgohearingOct 15, 2024
Dear Janice Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you’ve encountered with the K23 hearing aids. Customer satisfaction is very important to us, and we regret that your experience did not meet expectations. After reviewing your case, we could not locate an order under your name or details. If possible, could you provide your order number or the email address used during the purchase? This will help us assist you more effectively. We also want to ensure that you receive the proper support. If you are still facing issues with the product or need help with the return process, please contact our customer service team directly at [email protected]. We are committed to resolving this issue for you. Once again, we apologize for the inconvenience and appreciate your patience. We value your feedback and are working hard to improve our service. Sincerely, CHOSGO Support Team
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Steven W.
Oct 1, 2024
Says 100% money back guarantee. Bogus
Says 100% money back guarantee. Don’t believe it! Costs $30-50 to mail back to China. Takes 6 weeks to get your refund. Here’s what you will get charged after spending $$ to ship back: The refund has submitted Payment amount: $369 Bank fee: $40.59 Customs clearance fee: $69.31 You can get a refund: $369-40.59-69.31=$259.1 The refund process was not discussed or agreed on as they stated in their reply. Nothing was said about all the charges they used to take more money! $40 bank fee? What a rip off! Hope you don't have to return a defective hearing aid!
Response from ChosgohearingOct 15, 2024
Dear Steven, Thank you for sharing your feedback, and we apologize for any frustration caused during your refund process. We strive to make our refund process as smooth as possible, and we're sorry that this was not your experience. As per our records, the refund amount and process were discussed and agreed upon with you before proceeding. If there were any unexpected fees or additional concerns that remain unresolved, please reach out to us directly at [email protected], and we will do our best to assist further. We genuinely appreciate your patience and hope to make things right. Your feedback helps us improve, and we’re committed to providing better service moving forward. Sincerely, CHOSGO Support Team
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Carolynn C.
Sep 25, 2024
Better return policy
Better return policy
Response from ChosgohearingSep 26, 2024
Thank you for your feedback! We appreciate your suggestion and are constantly working on improving our return policy to make the process easier for our customers. If there's anything specific we can assist you with, please don't hesitate to reach out!
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David E.
Jun 12, 2024
The Bluetooth is not recognized.
The Bluetooth is not recognized.
Response from ChosgohearingJun 13, 2024
Dear David, Sorry for your issue the problems！ You have been using our product for the past few months. You are now experiencing an issue with Bluetooth not being recognized. Could you provide us with some additional details to better understand and resolve the Bluetooth connection issue you are experiencing? We have emailed you with specific information about the issue. Please respond to this email as soon as possible with the information. We are committed to resolving this issue quickly and ensuring you are satisfied with our product. Thank you for your cooperation and understanding. Sincerely, Alen He Vice President of Marketing Operations Chosgo Hearing Company
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Deborah K.
May 29, 2024
Buyers beware that this product if what…
Buyers beware that this product isnt what you want. Because if it isnt, you must return it to China, which is very costly. The staff is not very friendly when you request a return. Best advice is, if it isn't right, make sure you put a dispute on your credit card. That way you will only be out the very costly amount of postage for return. But if you do that, they might call you Stupid.
Response from ChosgohearingJun 13, 2024
Dear Deborah, Thank you for your feedback regarding your recent experience with our product and service. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered. We strive to provide high-quality products and excellent customer service to all our valued customers. We regret that your experience did not meet these standards. To address your concerns: Product Satisfaction: If the product does not meet your expectations, we want to make the return process as smooth as possible. Customer Service: We are very sorry to hear about your experience with our staff. We pride ourselves on being respectful and supportive, and we will be reviewing this incident to ensure our team upholds these values. Your feedback is invaluable in helping us improve. We take your feedback seriously and will work diligently to prevent similar issues in the future. Thank you for bringing these issues to our attention, and we hope to have the opportunity to restore your trust in our company. Best regards, Alen He Vice President of Marketing Operations Chosgo Hearing Company
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Susan C.
May 21, 2024
These hearing aids didn't work for me
These hearing aids didn't work for me. The software never worked right. And it took several months to return them to China and for me to get my refund. It was very difficult working with this company.
Response from ChosgohearingMay 27, 2024
Dear Customer, Thank you very much for sharing your feedback. We sincerely apologize for the inconvenience you experienced. We're sorry to hear that our hearing aids and software did not meet your expectations and that the return process was challenging. We value your opinion and are committed to improving our products and services. We are always striving to do our best with our products and to meet the diverse needs of everyone. We will also review and streamline our logistics processes to provide faster service, while maintaining good communication with the bank to better address these issues. Thank you again for your patience and understanding. Best regards, Chosgo Team
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