Chosgohearing Reviews | Read Customer Reviews of chosgohearing.com

Chosgohearing Reviews | Read Customer Reviews of chosgohearing.com

Chosgohearing reviews

Showing 70 reviews with 1 star · Clear filters

GAYLE A.
Dec 3, 2024
The hearing aids did not work well for…
The hearing aids did not work well for me. They were a little bigger than I liked and when I tried to return them, the agent that communicated with me was very rude and threatened me with a lawsuit for ruining their reputation. I decided to keep them rather than deal with the drama. I will never order hearing aids online again. Just not worth the aggrevation
Response from ChosgohearingDec 4, 2024
Dear Gayle, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with both the hearing aids and the customer service. This is certainly not the level of service we strive to provide, and we understand your frustration. We take customer concerns seriously, and we will investigate the issue with the agent involved to ensure this does not happen again in the future. We also regret that the hearing aids didn’t meet your expectations in terms of size and performance. We offer a variety of models, and if you ever decide to give us another try, we would be happy to assist you in finding a more suitable option. We truly appreciate your feedback as it helps us improve our products and services. If you would like to discuss a resolution or have any further questions, please feel free to contact us at [email protected]. Thank you for your understanding. Best regards, Chosgo Customer Service Team
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Bernadette T.
Nov 29, 2024
So far I haven't used them
So far I haven't used them, because every time I try to put them on I can't get them to fit my hearing or they make a horrible whistling noise to the point of disturbing the people in the room. Problem: I'm too stupid? On the plus side: they fit well in my ears
Response from ChosgohearingDec 4, 2024
Dear Thomas Thank you for your feedback, and we’re sorry to hear about the issues you’ve encountered with your hearing aids. First, please don’t feel that you’re "too stupid"—this is a common concern, and we’re here to help you get the most out of your devices! The whistling noise you’re describing may be due to a poor fit or a buildup of earwax, which can interfere with the hearing aids. We recommend checking that the hearing aids are seated correctly in your ears. If they’re not fitting securely, try adjusting the ear tips or using a different size to ensure they form a proper seal. You may also want to reduce the volume temporarily while adjusting the fit. If the issue persists, please don’t hesitate to contact our customer service team. We’d be happy to guide you through the setup process or assist with troubleshooting. We want to make sure you’re fully satisfied with your purchase. Thank you for your understanding, and we’re here to support you in any way we can! Best regards, Chosgo Customer Service Team
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Paul A.
Nov 26, 2024
Bonjour je ne suis pas capable de les…
Bonjour je ne suis pas capable de les ajuster aussi il il y a toujours des bruit comme des interférences c'est très déplaisant actuellement je ne vois aucune différence de les porter ou pas donc je ne suis pas satisfait du tout.
Response from ChosgohearingDec 4, 2024
Bonjour Paul, Nous sommes désolés d'apprendre que vous rencontrez des difficultés avec l'ajustement et le bruit d'interférences. Ce n'est absolument pas l'expérience que nous souhaitons offrir à nos clients. Pour résoudre le problème d'ajustement, il est possible que les embouts ne soient pas adaptés à la forme de vos oreilles. Nous vous conseillons d'essayer différentes tailles d'embouts (souvent inclus dans l'emballage) pour trouver celui qui vous convient le mieux. En ce qui concerne le bruit d'interférence, il pourrait s'agir d'un problème de volume ou d'un mauvais positionnement de l'appareil. Nous vous recommandons de vérifier si les aides auditives sont correctement insérées dans vos oreilles, en ajustant légèrement leur position. Si ces problèmes persistent, nous vous invitons à contacter notre service client. Nous serons ravis de vous guider dans le réglage des aides auditives ou de vous proposer une solution adaptée. Nous comprenons votre frustration et nous vous remercions de nous faire part de vos retours afin que nous puissions améliorer nos produits et services. Cordialement, Service Client Chosgo
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Ralph V.
Nov 26, 2024
Totally useless product
Totally useless product. Devices won't stay in ear. Hurtear give headaches. Don't really help hearing
Response from ChosgohearingDec 4, 2024
Dear RAIPH, Thank you for your feedback, and we’re truly sorry to hear about your experience with our product. We understand how frustrating it must be if the hearing aids are not staying in your ears and causing discomfort. It sounds like the fit may not be ideal for your ears, which is a common issue with hearing aids. We recommend trying different ear tip sizes (if available) to help secure the devices better. If the discomfort continues, it may be helpful to adjust the volume or settings to ensure they are not too loud, which could cause headaches. We definitely want you to be satisfied with your purchase, and we’re here to assist you further. Please contact our customer service team for guidance on adjusting the fit or exploring possible solutions, such as a different model that may be more comfortable for you. We appreciate your feedback and hope to resolve this issue for you. Best regards, Chosgo Customer Service Team
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rob
Oct 29, 2024
The buds work poorly and makes no…
The buds work poorly and makes no difference to my hearing really disappointed
Response from ChosgohearingNov 21, 2024
Hello, thank you for sharing your feedback. We’re sorry to hear that you’re not satisfied with the performance of the buds and that they haven’t made the difference you were expecting. We take customer concerns seriously and would love to assist you in finding a solution. Please reach out to our customer support team so we can better understand your experience and explore options to ensure your hearing needs are met. Your satisfaction is important to us, and we’re here to help!
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Peter D.
Oct 24, 2024
Batteries don't last even when there…
Batteries don't last even when there removed when not in use
Response from ChosgohearingNov 21, 2024
Thank you for your feedback. We're sorry to hear that you're experiencing issues with the battery life. Typically, the lifespan of hearing aid batteries can vary depending on usage and environmental factors. We recommend checking that the battery compartment is fully closed when not in use to avoid drainage. If the issue persists, please feel free to contact our customer service team for further assistance, and we'd be happy to help resolve it.
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Raymond N.
Oct 24, 2024
It just never worked for me
It just never worked for me. When I needed it something was wrong with it's use. Kept going off line.
Response from ChosgohearingOct 24, 2024
Dear Raymond Thank you for sharing your feedback, and we’re truly sorry to hear that you’ve had trouble with our product. We understand how frustrating it can be when something doesn’t work as expected, especially when you need it the most. We would love the opportunity to help resolve the issues you've experienced. If the device is going offline frequently, it may be due to connect to the control App have problems. Our support team is here to assist you in troubleshooting and finding a solution that works for you. Please feel free to reach out to us directly at [email protected] and we’ll do everything we can to ensure you have a better experience moving forward. Thank you for your patience, and we look forward to helping you. Best regards, CHOSGO Support Team
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Stephen M.
Oct 17, 2024
Bad serve when trying to return them that never got resolved
Don't buy from this place it isn't a good company to deal with
Response from ChosgohearingOct 25, 2024
Dear Stephen, We are sorry to hear that your experience with returning the product didn’t go as expected. We truly regret any frustration this may have caused and want to ensure we address your concerns. We would like the opportunity to resolve this for you. We had given the RMA code and RETURN address. If you could provide us with more information regarding your return, we’ll investigate the situation and work to find a solution as quickly as possible. We value your feedback and appreciate the chance to make this right. Thank you for your patience, and we hope to improve your experience. Best regards, CHOSGO Support Team
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