ChosgohearingReviews of chosgohearing.com

Response from ChosgohearingFeb 28, 2025

Dear We feel very strange about your comments, please do not leave such malicious comments. We replied to your emails many times, but you did not reply to my emails, and you did not reply to the online chat. We do not know you, and we cannot find the order number you provided. We also do not know which product model you purchased. You did not answer the phone call, so we cannot provide you with services. If you need our services, please take the initiative to reply to our email. And let us know the product model or picture. Thank you very much. Chosgo hearing support team

Response from ChosgohearingFeb 25, 2025

We are very sorry for your untrue comments. Your refund has been processed. We apologize for the slow processing of the refund by the financial department. We will continue to work hard to improve the process and increase processing efficiency. At the same time, please abide by the rules of the game, otherwise it will easily cause unnecessary losses to the manufacturer. Thank you very much. CHOSGO support Team

Response from ChosgohearingFeb 7, 2025

Sorry Gregg, Failed to satisfy you. But I have a question. I checked your order number and found that you bought domes. If you don't like our domes, you should send us an email. But we didn't receive your feedback about domes. If you are not satisfied with the task, please feel free to contact us. Thank you very much.

Response from ChosgohearingDec 20, 2024

Dear customer, Thank you for your feedback. We're sorry to hear that our hearing aids didn’t meet your expectations. We understand how important it is for you to find a solution that works. If you'd like, please feel free to reach out to our customer support team for further assistance. We’d be happy to explore alternative options or offer guidance to help you get the best experience. We appreciate you giving our product a try, and we hope we can assist you in finding a better solution. Best regards, Chosgohearing

Response from ChosgohearingDec 20, 2024

Dear customer, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced with your hearing aid. We understand how frustrating this situation must be, and we appreciate the opportunity to address your concerns. Sound Tube Issue: We rely on our customer service team to troubleshoot and diagnose issues based on the information provided by our customers. Our team may have recommended the sound tube replacement after assessing the symptoms you described, but we fully understand that this may not have been a satisfactory resolution for you. We're sorry for any confusion this may have caused. Warranty Clarification: We deeply regret that our warranty policy was not clearly communicated. We strive to ensure that all parts and components are properly covered, but it appears there may have been some miscommunication regarding the sound tube. We will take your feedback into consideration to improve how we explain the warranty and its coverage in the future. We truly value your business, and we would love to work with you to resolve this matter. If you are still willing, please reach out to us directly, and we will do our best to offer a satisfactory solution, whether it’s a refund or alternative support. We wish you all the best in finding the hearing solution that works for you. Thank you again for your feedback, and we apologize for any inconvenience caused. Sincerely, Chosgohearing

Response from ChosgohearingDec 11, 2024

Thank you for your feedback. We’re truly sorry to hear that you had a negative experience with our service and the hearing aid performance. Our goal is to ensure complete customer satisfaction, and we regret that we were not able to meet your expectations. We offered an alternative solution in an attempt to resolve the issue, but you can‘t accept it. TTo be honest, $50 is basically just the normal express delivery fee, and now that the Canada Post strike has not ended, the express delivery fee has risen to another level.We did not make any profit from the solution at all. Please feel free to contact us directly to discuss your concerns further, and we will do our best to assist you in finding a resolution that works for you. We value your feedback and are committed to improving our products and services.

Response from ChosgohearingDec 11, 2024

Hello Leo We are sorry to hear about the trouble you’ve experienced with the hearing aids. However, we want to clarify that we have not received any emails regarding a product issue. The first email we received from you was simply asking about the shipping status. Once we saw your comment, we reached out with a solution, but we have not yet received any further feedback from you. We are more than happy to assist you by either replacing the product parts or upgrading to a new model, whichever works best for you. Please contact us directly so we can resolve this as soon as possible. Chosgo support team