1、45 Days Free Trial！2、1-Year Manufacturer's Warranty！3、Get the Trade-In Privilege！Welcome to CHOSGO Best OTC hearing aids for seniors. Discover advanced Rechargeable hearing aids, Bluetooth hearing aids, CIC hearing aid, BTE hearing aid, Provide OEM/ODM service, Find the perfect hearing solution.
Chosgohearing (chosgohearing.com) has 442 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
chosgohearing.com
Website
chosgohearing.com
Category
Vision & Hearing
Location
Torrance, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
9/20/25: update: On 9/18/25 Chosgo emailed " I'm working hard to resolve my issue & asked why did I leave a negative review, & to remove it, so neither she/he (unknown name/ doesn't provide their info) or I get penalized. (Why would I be penalized for any of this? ).
9/18/25: I'm still waiting for my refund, and it's been about a month so far. They told me via email that it would be on my card within 3-7 working days. When that time frame lapsed, I emailed again. Chosgo replied with "we received feedback from finance department and to further elevate my issue they now are asking me to allow them to use their VIP Channel, but that I must provide them with a 5-star review, before they can do that. I replied with " I'm not providing a review until my issue is resolved & that I have received my refund." I wonder what percentage of the 5-star reviews are valid.
JO
Jocelyne
Le pire achat que j'ai fait.
J'ai déjà tout dit.
J'ai payé, j'ai essayé.
Ils n'ont pas fonctionné avec mes oreilles
Je les ai retournés et je n'ai jamais reçu de remboursement malgré leurs promesse.
Mon conseil: n'achetez pas de cette compagnie.
DR
DR
The hearing aids stopped working with…
The hearing aids stopped working with blue tooth and they still have heavy feedback that cannot be fixed.
Response from ChosgohearingAug 29, 2025
Thank you for your feedback.
As we communicated in our email in July, we offered you three solutions, but we haven't seen a response.
We value your feedback. If you'd like to reply to our email, you can contact us for a free replacement.
Good luck!
Chosgo support team
AN
Anonymous
Buyer beware
Took long time for product to be delivered didn’t understand it was being shipped from overseas, customer support sluggish and not helpful, could not access phone application nor get support or validation code to calibrate the hearing aids, one hearing aid lost its wire rendering it useless after three months and was unable to get support to help me repair and told me I had to send back to China at my cost! But offered me another set at half off, what an insult. They don’t stand behind their product, would steer clear.
Response from ChosgohearingSep 2, 2025
Dear Valued Customer,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the multiple frustrations you have experienced.
Regarding the delayed delivery, we have investigated the matter and communicated with USPS. USPS believes this is within normal and reasonable delivery times. We will also strengthen communication with USPS and urge the courier service to provide faster and more efficient assistance.
Regarding the product damage after three months of use, we carefully reviewed the photos you provided and found that this was caused by human error, which is beyond the scope of quality control. Of course, we offer two solutions: 1. Repair it free of charge, but you will need to return the product to our factory for repair at your own expense. 2. We are also willing to provide you with a new product at a low price to avoid the hassle of returning it for repair.
We have contacted you multiple times via email. If you prefer this option or have a better solution, please contact us via email. We are happy to help you resolve this issue.
Regarding product usage, we provide detailed operating instructions. Please read and follow them carefully. If you have any questions, please feel free to contact us.
Thank you again.
RW
Ron W.
Return authorization
I have left messages with customer service that the hearing aid I received DOSN'T WORK and I want to return it. I need a return authorization for a refund. I still have not heard back from you
Response from ChosgohearingSep 2, 2025
Dear Valued Customer,
Thank you for your feedback.
We've sent you five emails with RMA and return addresses. Please check your inbox or spam folder and complete the return as soon as possible, including the return tracking number.
If you have any questions, please feel free to contact us.
Thank you very much.
AL
Allen
i want my money the item is in custum…i
i want my money the item is in custum at least 2 months
Response from ChosgohearingJun 25, 2025
Hello Allen
We have communicated with you in detail in the email, please reply as soon as possible, because we need your support to get the best processing results. Thank you for your support.
CHOSGO SUPPORT TEAM
AP
Alex P.
First day they didn’t work they didn’t…
First day they didn’t work they didn’t hold a charge not loud enough
NS
Norman S.
Buyer beware
Buyer beware, this company sells poor quality hearing aids. The left aid that I purchased did not work at all, and the right had limited volume. I returned the hearing aids at a large shipping cost to me and argued with them for in excess of two months to get a refund. They indicate that a full refund will be provided, but that is BS, as they reduced my refund for some kind of bank charge and some kind of customs duties. As my purchase was via credit card, I have no idea why there should be any kind of bank charge. The bottom line is this appears to be a fly by night company and you will get ripped off. Don’t waste your time and money!!
Response from ChosgohearingMay 21, 2025
Dear Norman Shenkarek
We are truly sorry to hear about your experience, and we deeply regret the frustration and inconvenience this has caused you. Your feedback is important to us, and we take these concerns very seriously.
After reviewing your case, we acknowledge the unacceptable delays and communication gaps in processing your refund. While we did issue a refund as promised, we understand your frustration with the deductions for bank charges and customs duties. These fees were not imposed by us but were assessed during the international transaction process. However, we recognize that this was not clearly communicated to you, and for that, we apologize.
To make this right:
Refund Adjustment: We will reimburse the deducted amount bank charges to fully honor our refund promise.
Pls contract us via email within 24 hours.
Again, we apologize for falling short of your expectations.
Sincerely,
