TIMOTHY H.
The experience is one of communication…
The experience is one of communication over time and distance-- Understanding each other communicating in English and Chinese languages. I would actually prefer to speak directly to a real live human being BUT that may not be possible--that adds on to the cost of having a business. I do see the company does try to keep customers satisfied.
Response from ChosgohearingJul 30, 2024
Hi there, thank you for sharing your feedback about your experience with our product. We appreciate your perspective on communication and customer service. We understand the importance of direct human interaction, especially when dealing with language nuances like English and Chinese. While we strive to provide the best possible customer service, we acknowledge that it's sometimes challenging to replicate the immediacy of a live conversation without impacting costs. Rest assured, we are constantly exploring ways to enhance our support channels to better serve you. Your satisfaction is our priority, and we're glad to hear that you've noticed our efforts in this regard. Should you have any further questions or feedback, please don't hesitate to contact us directly. We're here to assist you in any way we can. Thank you again for choosing CHOSGO. We value your business and look forward to continuing to serve you.