ChosgohearingReviews of chosgohearing.com

Response from ChosgohearingFeb 4, 2024

Dear Johnny Treffry, I hope this message finds you well. Firstly, I want to extend our sincere apologies for the challenges you've faced with our K19R Rechargeable OTC Hearing Aids. Your feedback is crucial to us, and we appreciate you taking the time to share your experience. I'm truly sorry to hear about the issues you encountered with both sets of hearing aids. It's disheartening when our products don't meet expectations, and I understand the frustration this has caused you. Regarding your first set, we're committed to ensuring our customers receive reliable products, and it's disappointing to hear that your initial set stopped working after a short period. This certainly falls short of the quality we strive to provide. As for the second set, I can only imagine how inconvenient and frustrating it must have been for it to accidentally fall into the toilet during the flushing process. That's certainly not the experience we want our customers to have. To make things right, I would like to offer you a replacement for the second set that fell into the toilet. Please provide your order details, and we will expedite the process of sending you a new set. Additionally, we'll investigate the issues with the first set to ensure this doesn't happen again. Your satisfaction is our top priority, Johnny, and we want to ensure you have a positive experience with our products. Please feel free to reach out to our customer service team at [email protected] with your order details, and we'll take care of the rest. Once again, I apologize for any inconvenience this may have caused, and we appreciate your patience and understanding. Warm regards, CHOSGO Customer Support Team

Response from ChosgohearingDec 13, 2023

Dear Douglas Carsley, I hope this message finds you well. Thank you for reaching out to us regarding your SmartU Rechargeable OTC Hearing Aids. We're sorry to hear that you've been experiencing some issues with the charging on the right side. While we understand your concern, it's possible that there might be some misunderstanding or a slight deviation in the charging process. To assist you better, we'd like to offer our support. In order to ensure you have all the necessary information, we can provide you with an official electronic copy of the product manual. This guide will offer detailed instructions on the proper usage and maintenance of your hearing aids, which might help in resolving the charging discrepancy. Additionally, if you have any further questions or uncertainties, please feel free to reach out to us anytime. We are committed to providing you with real-time, complimentary one-on-one online guidance to address any concerns you may have. Our goal is to ensure you have the best experience with our product. Thank you for choosing our SmartU Rechargeable OTC Hearing Aids. We appreciate your trust in our product, and we are here to support you in any way we can. Best regards, CHOSGO Customer Support Team

Response from ChosgohearingDec 4, 2023

Sorry, due to the weather, international logistics transportation may be slow, after checking has been delivered to you! Please check it out!

Response from ChosgohearingDec 20, 2023

Dear Mr. Allen Lacey, I hope this message finds you well. First and foremost, I want to extend my sincerest apologies for any inconvenience you may have experienced in trying to reach us with your questions regarding the K23 Bluetooth OTC Hearing Aids. We truly value your feedback and appreciate your patience. I understand that you've encountered difficulties in getting a return call for your inquiries, and we sincerely regret any frustration this may have caused. To address your concerns, we would like to take this opportunity to assist you promptly and effectively. In order to provide you with the best support, we will be sending you the official electronic user manual for the K23 Bluetooth OTC Hearing Aids. This comprehensive guide will help you navigate and utilize the features of your purchased product more efficiently. Furthermore, I want to assure you that our technical team is actively working to address any issues you may be facing. We have already scheduled a technician to assist you in resolving your concerns. If, for any reason, you are unable to connect with our technical support team in a timely manner, please feel free to reach out to us directly. We are committed to ensuring that you receive the assistance you need. To make the process smoother, we also invite you to proactively contact us at [your customer support contact information]. Our team is ready to provide free one-on-one online guidance to address any questions or challenges you may encounter. Once again, I apologize for any inconvenience you have experienced, and we are determined to make things right for you. Your satisfaction is our top priority, and we appreciate your understanding as we work to resolve this matter promptly. Thank you for choosing our K23 Bluetooth OTC Hearing Aids. We look forward to assisting you and ensuring you have a positive experience with our product. Best Regards, CHOSGO Customer Support Team