ChosgohearingReviews of chosgohearing.com

Response from ChosgohearingApr 27, 2025

Thank you for your feedback, we will continue to improve.

Response from ChosgohearingDec 27, 2024

Hi there, Thank you for your feedback! We’re glad to hear that the devices are working well for you overall. We apologize for the difficulties you’re experiencing with adjusting the volume and keeping the hearing aids secure in your ears. For volume adjustments, we recommend using the included buttons or remote control for easier control. As for comfort and fit, we suggest experimenting with different ear tips or domes, as they can help improve the fit and stability in your ears. If the issue persists, we would be happy to assist further. Please feel free to reach out to our customer support team for additional guidance on improving fit and usage. Your satisfaction is important to us, and we’re here to help! Best regards, Chosgohearing

Response from ChosgohearingDec 20, 2024

Dear Customer, Thank you for sharing your feedback. We're sorry to hear that you’re experiencing issues with battery life and comfort. We understand how important these aspects are, and we want to help you get the best experience possible. If you’re having trouble with the batteries, please make sure they are inserted correctly and that the battery compartment is clean. As for the fit, we’d be happy to assist with finding the right ear tips or adjustments to ensure a more secure and comfortable fit. Please feel free to reach out to our customer support team for additional assistance or to explore replacement options. We're here to help! Best regards, Chosgohearing

Response from ChosgohearingJul 30, 2024

Hi Sir/Madam, thank you for sharing your experience with us after using our hearing aids for five weeks. We appreciate your feedback and apologize for any inconvenience caused. Regarding the metal effect you've noticed in the sound after a few weeks of use, this could potentially be due to a variety of factors including settings or the environment. We recommend checking the device settings and ensuring they are optimized for your use case. Sometimes, slight adjustments can significantly improve sound quality. Additionally, regarding low volume discussions not being clearer and high frequencies being unpleasant, these issues may also be addressed through adjustments. Our customer support team would be happy to assist you further with personalized advice or troubleshooting tips to enhance your experience. Please feel free to reach out to us directly so that we can assist you promptly and ensure your satisfaction with our product. Your feedback helps us continually improve our products and services. Thank you once again for choosing CHOSGO hearing aids. We look forward to resolving this matter for you.

Response from ChosgohearingJul 19, 2024

Dear André, Thank you for your feedback and for highlighting our excellent shipping procedure. We're thrilled to hear that you had a positive experience in that regard. We appreciate your constructive feedback regarding the device itself. Customer input like yours is invaluable to us as we continuously strive to enhance our products. If you have specific suggestions on how we can improve, we'd love to hear them. Thank you once again for choosing our product. If there's anything else we can assist you with, please feel free to reach out. Best regards, Chosgo Team

Response from ChosgohearingMay 13, 2024

Dear Werner Siegenthaler, Thank you for taking the time to share your feedback with us regarding your experience with our chosgo hearing aids. We sincerely apologize for any inconvenience you have encountered. We understand your frustration with adjusting the settings and experiencing constant noise in the right side hearing aid. Your input is invaluable to us, and we are committed to addressing these issues promptly to ensure a better experience for you and our other customers. Please rest assured that we are actively working on solutions to improve the functionality and comfort of our products. We appreciate your patience and understanding as we strive to meet your expectations. If you have any further concerns or questions, please do not hesitate to reach out to us directly. Your satisfaction is our priority, and we are here to assist you in any way we can. Thank you again for bringing these matters to our attention. Warm regards, Chosgo Customer Support Team

Response from ChosgohearingApr 18, 2024

We are sorry that the product did not satisfy you completely. If you encounter any problems, you can contact us directly by email:[email protected]. Our after-sales card and website have our service email address. At the same time, you can communicate with us through online customer service at any time . The V03B product battery model is specially stated in What's in the Box? on our website, which may not be very conspicuous. I will improve this description. thank you so much for your suggestion. Bluetooth hearing aids are divided into ordinary Bluetooth and audio Bluetooth. You mentioned that the Bluetooth hearing aid used by your husband uses audio Bluetooth, which can answer calls and music streaming. Our K23 Bluetooth hearing aid is capable of answering calls and music streaming functional. If you have any questions, you can contact us at any time, thank you very much