ChosgohearingReviews of chosgohearing.com

Response from ChosgohearingAug 21, 2026

Dear Customer, First of all, we sincerely apologize for the oversight in our communication process. We regularly review and process all customer emails. Upon verification, we sent you an email on April 21st offering several solutions to your issue, but we did not get a reply. We were unable to follow up with this matter. This was an oversight on our part, for which we deeply regret. If you wish to continue communication or have any feedback on our solutions, we value every piece of your opinion. Please feel free to contact our customer service team at any time through the following methods: 📧 Email: [email protected] We will follow up and handle your request as soon as possible. Thank you again for your understanding and patience. We look forward to your next email. Best regards, Chosgo Hearing Customer Service Team

Response from ChosgohearingAug 19, 2026

Hello Jurgen Dankwort Thank you for your feedback. We value your message and have reviewed all our email records. We discovered that you purchased our product in December 2025, not August of this year. At that time, you mentioned a clicking sound from the hearing aids. We communicated via email to rule out some possible causes and coordinated to provide you with a return RMA code. However, after multiple communications, we ultimately sent you a new set of products. You requested that we ship them to a remote rural area in Hawaii (the official order address is in Canada). We fulfilled your request and shipped it to you in Hawaii via USPS (New pair,USPS tracking number: 9214490358939805558270). Since then, we haven't received any further feedback from you regarding the product. Therefore, we are shocked by your negative feedback today. If you have any product issues, please contact us promptly. We will do our best to meet your needs and serve you. CHOSGO Support Team

Response from ChosgohearingJul 27, 2026

Dear Hermogenes, We are very sorry to learn that you were dissatisfied with your experience. Regarding the return, we provided you with an RMA code and the return address. To offer convenience—recognizing that you might prefer not to return the item or might find the process troublesome—we also provided an option for a partial refund without requiring a return. While we do invite customers to leave feedback if they are satisfied with our service, we certainly do not make refunds conditional upon receiving a positive product review. Regarding the "tin can" sound quality you described: experienced users know this is caused by sound becoming trapped in the ear canal—an issue stemming from the fit between the hearing aid and the ear canal, rather than a defect in the hearing aid itself. We sent you emails with suggestions on how to resolve this, including advice on proper wearing and dome selection, but we did not receive a response from you. We received your request for the partial refund (without return) option, but we did not anticipate that you would also leave a negative review. This appears to be a significant misunderstanding. If you truly do not wish to use our product or are dissatisfied with the solutions we offered, please proceed with the return for a refund. We will issue the refund once we receive the returned item. We value all customer feedback—whether positive or negative—as it helps us continuously improve our products and services. Thank you very much. Chosgo Support Team

Response from ChosgohearingJun 29, 2026

Hello. Thank you for your feedback. We have verified the email communication. Because your 89-year-old mother is uncooperative in using the hearing aids, she wants to return them. Our customer service staff offered two solutions: Solution 1: Return them to the address we provide according to our return policy. Solution 2: To avoid the hassle of returns, we offered a partial refund without returning the product. We have explained these details in the email. We don't understand why you are attacking us over this issue. If you are not satisfied with either of the two options, you can keep in touch with us via email to discuss a suitable solution. Sincerely, Chosgo Support Team

Response from ChosgohearingJun 17, 2026

Hi NATALIE Thank you for sharing your experience. We're so sorry to hear this — I think you might have some misunderstandings. You can contact your local postal courier for return shipping costs, which normally only cost between $20 and $30.and we sincerely apologize for any confusion around our policy. While our return policy does have associated costs, we'd like to see if there's anything we can do to make this right. Please email us at with your order details, and we'll do our best to find a fair resolution. We appreciate your honesty and your business. CHOSGO support team

Response from ChosgohearingMar 27, 2026

Hi Clifford Thank you for your feedback. I checked our email communication records. I didn't find any feedback from you regarding any product issues or our request for a replacement (unless you didn't contact us using this email address clif**@turkstra.ca). Because of your dispute, we sent you an email with consultation. But We don't received any response. Ultimately, the bank determined that your failure to return the product resulted in a loss caused by you, not us. Although a long time has passed, we are still willing to resolve this issue for you. Please contact our customer service staff. Please provide the tracking number for the returned item. Our finance department will process the refund once we receive the returned item. Thank you. Chosgo Support Team