ChooseYourCard.comReviews of chooseyourcard.com

Only a 1 star because 0 isn’t an option. Tried to redeem the card I got as a present, followed the instructions and even the unhelpful YouTube video but the thing is- the main page after you enter you card number just is error 404 page not found. Tried on different browsers, different devices, using wifi and using cell service etc. called customer service and they can’t help you place an order and they can’t fix the website so they were not helpful (nice, but not helpful). Feels like a total scam.

I have not been able to redeem this card. no help at all with customer service. $50 activated but not able to redeem to the restaurant of choice. I would not recommend this gift card at all. It was a gift for our 50th wedding anniversary.

I received this gift card as a recognition gift from work. I have tried on multiple days from multiple devices/web browsers to access the website to choose which card I would like, but the site says page not found. It does show my $20 balance, but does not offer any way to redeem. A call to customer service connected me to a very noisy call center and a representative who advised me to clear my cache, try a different browser, or try back later. None of these resolved what seems like a fundamental function on their website: redeeming gift cards. Any legitimate website should be tested to work with a variety of browsers and devices. When I called back customer service was not able to explain why the website was not working or why coming back in a couple of hours would resolve this, nor were they able to assist me in redeeming this recognition gift for a merchant card. Customer service excellence means taking care of the customer - personally over the phone if you must. They were not able to provide me with an employee ID number or case number, but assured me there was a note highlighted on the record attached to my card number. UPDATE: After repeated calls I was finally connected to IT at their corporate office in Georgia. To their credit they did acknowledge that their website was not functioning correctly and arranged to make update. I received a call-back later that day to confirm that the site was fixed and to confirm that I was able to finally redeem my card for a vendor gift card.

Deplorable website. After every browser I could think of on my computer and phone, what finally worked for me was an incognito window on chrome on my phone. I had WIFI turned off and my VPN was off too. Gift card worked at the restaurant. Bottom line is these people know their website is crap and they dont want to fix it.

I tried entering the information (8x) on my desktop using (2) different browsers. This is what was successful: First I QUIT my VPN and anti-virus. I then opened Firefox browser and opened a new private window tab. I logged on to the Choose My Card site and entered the information. (make sure to GENTLY remove the security strip because the numbers can rub off easily.) Also, make screen prints of all info in case you must contact the company. Print the screen that comes in your email or bring it up on your phone. I haven't used the card yet, so I can't report on the ease of use. I gave this 3 stars because of the difficulty of the poorly constructed web site.

I had a very good experience redeeming the store bought card. I do not understand why those who made complaints had trouble. I purchased a card with multiple restaurant choices. Step 1: It took only 5 minutes to open the site for chooseyourcard.com, enter the gift card number, exp. & CVV # . Step 2: The possible choice of restaurants appeared...I chose Carrabba's Italian Grill, entered the amount (the full amount of the already purchased store GC), added a qty of 1 to my cart. Step 3: I entered the recipient's (my) email and my confirmation email address. Hit checkout and it processed immediately. $0 balance due. I checked my emails and the confirmation was already sent, as was the e-gift card. Steps 2 & 3 took only 5 minutes, tops. I can't wait to eat at Carrabba's and it will be great to have $25 toward my bill!!! Good luck to others - just follow the easy steps.

I wouldn't even give choose your card 1 star but I had to click something. Got one of these cards as a gift and nearly a month later, I am still trying to redeem it. Customer service is rude and disrespectful. I wouldn't do business with them at all.

Cannot give 0 stars! Received as a gift. My chosen restaurant still ended up charging me when I went to redeem, this was actually after I had gotten a success message from choose your cards with what I thought was everything I needed, card number and pin code. Definitely feel like they are taking advantage of people.