ChooseYourCard.comReviews of chooseyourcard.com

I have to give this company a one because zero is not an option. My son got this as a gift. I had read previous reviews so as not expecting much. We selected the gift card that we wanted and I took a screenshot of the transaction. I never got a confirmation email, but I did have the number because of my screenshot. Call the customer service number. The gentleman was repeatedly unable to help me and told me I should call back, but I demanded a supervisor. The supervisor got on the phone and remarkably was able to send me an email confirming that my email was working but not able to send me the gift card and told me I needed to wait 24 hours. Do not ever use this company. With all of the complaints I don’t understand how this company is not shut down for fraud. update, I am changing my review to it too because supervisor Rob was able to give me the gift card.

I received this gift card as a recognition gift from work. I have tried on multiple days from multiple devices/web browsers to access the website to choose which card I would like, but the site says page not found. It does show my $20 balance, but does not offer any way to redeem. A call to customer service connected me to a very noisy call center and a representative who advised me to clear my cache, try a different browser, or try back later. None of these resolved what seems like a fundamental function on their website: redeeming gift cards. Any legitimate website should be tested to work with a variety of browsers and devices. When I called back customer service was not able to explain why the website was not working or why coming back in a couple of hours would resolve this, nor were they able to assist me in redeeming this recognition gift for a merchant card. Customer service excellence means taking care of the customer - personally over the phone if you must. They were not able to provide me with an employee ID number or case number, but assured me there was a note highlighted on the record attached to my card number. UPDATE: After repeated calls I was finally connected to IT at their corporate office in Georgia. To their credit they did acknowledge that their website was not functioning correctly and arranged to make update. I received a call-back later that day to confirm that the site was fixed and to confirm that I was able to finally redeem my card for a vendor gift card.

Deplorable website. After every browser I could think of on my computer and phone, what finally worked for me was an incognito window on chrome on my phone. I had WIFI turned off and my VPN was off too. Gift card worked at the restaurant. Bottom line is these people know their website is crap and they dont want to fix it.