Choice HotelsReviews of choicehotels.com

While waiting for purchased points to arrive in my account, Reservations helped me book a reservation with a credit card hold, and informed me that I could call back to modify the reservation and use my points once they arrived. The agent assured me she booked rooms that are available for points. When I called back to modify, I was told one of my rooms does not work for points. They said there was nothing they could do about it. I’ve been a privileges member for 12 years. I am highly dissatisfied as it ruined our plans.

I booked the room using my point s and cash The motel refused to let an elderly handicap man check in because I wasn't with him I called them to confirm it was me and my points and they still refused quality inn Savannah Georgia and choice Hotels when I contacted them They gave my points back but not my cash even though they did not render service... They wanted to give me back extra points instead of my cash... Don't bother go to a more reputable booking site.

Terrible experience. Not honest and up front treat disabled and Veterans terrible. Charge for things after you leave

Comfort Inn, Statesboro Ga. We arrived on May 5, 2026, and upon arrival, we initially believed the property was closed. The check-in area was covered in plastic with only a small opening available for communication. There was extensive construction throughout the property, with noticeable dust and debris in common areas. Unfortunately, none of this appeared to be disclosed during the booking process. We paid full price expecting a quality hotel experience; however, the conditions reflected more of a budget-level stay. In my opinion, the level of cleanliness and presentation was unacceptable, especially for guests with asthma or other medical concerns. I personally experienced increased allergy and asthma symptoms during our stay and relied on my allergy medication far more than usual. At check-in, we were informed that the dining area and construction debris would be addressed “by tomorrow morning.” However, by Thursday, the situation had not improved. Because of the condition of the breakfast area, we had to go elsewhere for breakfast, coffee, and juice each morning, leaving us to arrange these accommodations on our own. Unfortunately, securing another hotel such as SpringHill Suites or Holiday Inn on short notice would have been significantly more expensive, so we remained at the property primarily because the room itself was reasonably clean. Still, this was not the quality of stay we expected or would normally choose. I also felt embarrassed when my Pastor kindly offered to pay for us to relocate to another hotel. I truly believe that if the extent of the construction and conditions had been properly disclosed online, many guests — including us — may have chosen differently. In my personal opinion, the lack of transparency felt deceptive. I would also like to note that the staff members were very kind and professional throughout our stay. We especially appreciated Caleb and the other front desk employees, who were courteous and pleasant during every interaction. It was evident, however, that even the staff seemed uncomfortable and embarrassed by the property’s condition. I wish there was a way to share pictures. Regrettably, this will be our last stay at any Choice property, and I will also be contacting Choice Hotels customer service regarding this experience. Thank you again to Caleb and the front desk staff for their kindness and professionalism despite the circumstances.

I made a reservation at a CHOICE hotel. Two days later, the price increased. I called CHOICE to get help to do a PRICE MATCH at the same property, as LOWER PRICES for the same type of room were being advertised online. I was fed a bunch of lies regarding availability! After the upcoming confirmed stay, I will use up my points and stick with Wyndham Hotels. CHOICE is a phenomenal waste of time!!!

I followed all their rules and submitted a valid claim with proof. Their support took about a day to reply each time and kept asking for new links or screenshots, even when already provided. This constant back-and-forth delayed the process until I was no longer within the eligibility window — and they never honored the guarantee. Feels like a tactic to make customers give up. Be careful if you’re relying on this offer.

Radisson Grenada Beach Hotel. My wife and I book a very expensive ocean view room. After a few days the hotel started a scheduled maintenance underneath our room making a lots of noise with hammers, drill, workers and dust all over. Management were careless of our complaints, terrible experience. No reason to sell a room with a planned maintenance ongoing, they have no respect at all of the guests needs. I sent already many emails to customer care and they don't reply. It's the worst accommodation management ever.

Tried to book a room using my points. Made a mistake on the date. Immediately tried to modify the reservation. Could not reach the hotel or the corporate site. Finally reached a CS who could not reach the hotel either nor could she change or even cancel my reservation. Consequently, I lose all the points I used. I will NEVER book with Choice Hotels again. Their customer service is horrible and completely non responsive!