Choice HotelsReviews of choicehotels.com

i am beyond upset with the service ive had from your agents! ive been hung up on yelled at and lied to everytime ive called! you have not at all resolved anything for me and i do not appreciate it at all i am an elite member and very loyal member of choice hotels. i have had the worse experiences with hotels through choice than ive ever had with any other hotel service. ive had the quality in inn hotel in villa rica fradulantly use my debit card to charge me for a $100.00 after all the things they did to me that ive called and told you about over there in guest relations like 5 different times and each time ive called its been over an hour long wait time before to getting put through to an agent and then each time the agent was horrible and actually mean to me! they hung up on me or would refuse to let me talk to a supervisor if i would ask to speak with one the actually yelled at me and one literally said to me that i couldnt possibly be as dumb i was sounding. i dont deserve to be treated the way i was treated during my stay at one of your choice hotels and i definitley dont deserve the guest releations dept for choice hotels to treat me like i am not worth there time or to be made to feel like i am stupid then be told by the agent that i actually am stupid! i dont deserve to be called a liar and then to be delibertley lied to when they wanna say im so sorry but there is nothing we can do to make this right for you when i know they can cause ive been told bu other customer service representatives before them that they were able to provide compensation for my terrible experience using choice hotels. i am at an elite member status and i have been treated like i am at a below dog crap member status when i call customer service. i cant even be given the compensation ii was told i was supposed to get because somehow nothjng is documented like it should be so the next agent can see what was supposed to be given if it wasnt. i dont know what you have to do but i need to have the points put on my account for a free night like i was told i would be receiving to help try to make up for my experience with my quality inn stay in villa rica and if not i will have to do what i feel should be done to get my problem heard and resolved because i have all the phone conversations recorded from ever call ive had with you guys and see if other people feel i was treated at as awful as i feel i have been.

This is based on my experience at the Econo lodge 7851 Malcom Rd Clinton,MD 20735 May 31st booked room hubby just had surgery and wanted to rest before driving home. Walk in it’s 2:16pm check in is 3pm. I asked if they provide early check in because of the surgery had the hospital bands in hand showing them them being Kathy and Keyur says No so I look behind me notice the filthiest green couch I’ve ever seen in my life. I say ok we will just wait over here in the lobby till 3pm... OOOKAY I turned to walk out to get get hubby from the car Keyur says if housekeeping come to clean the lobby you have to move I ask move where he said outside (clutch my pearl) mind you that place was as clean as it was going to get. I look at my phone I say well it’s whatever passed 2: (whatever time it was by then so I said we should be ok. He SAYS calmly I didn’t ask you what time it was I said you will have to move (says a prayer in my head) Kathy begins to pace up and down. I tell him he’s being very rude and I read a few comments about him on line he says if you don’t want to listen you can cancel your reservation no sooner than he said that he was printing out a cancellation form. I’m letting him know I will contact corporate he says they can’t do nothing this is a franchise then Kathy says just call security mind u im standing in front of bulletproof glass and a desk not yelling just talking. so I say well why don’t I call Prince George’s police and you can explain to them what our problem is. He says they never do anything either I’m in aww of this man I asked Kathy for her name then I asked for her last name she refused and was stating that she didn’t do anything umm aside from telling a racist to call security on a person who’s done nothing okay and KATHY if your reading this and I hope you do sometimes sitting back and watching someone mistreating people is just as bad as doing it yourself and I promise I will not rest until you both are standing in the unemployment line. Ps Kathy made sure to stand back and not give her input because she realized I was recording the whole interaction.😉 Also if your forced to stay here and aren’t Indian or Caucasian have your phone rolling Cathy Or Kathy Office/Receptionists refused to provide me with her last name Keyur Patel ASSISTANT General Manager says he calls all the shots and answers to nobody

Choice Hotels 'double points' promotions are a scam! I made three separate reservations following their 'double points' promotions. Stays completed, but they have refused to double my points as advertised saying that the time they were supposed to apply those points was past. This is in spite, at the material times, giving them several calls and being promised I would be credited with the appropriate points. In essence, they now say because they did not apply the double points within the time they set themselves, they are no longer able to do it now. If that isn't scam, then nothing is! They have the worse customer service possible to boot! Beware! #ChoiceHotelsscam

I stayed at the Comfort Inn in Newport News, Virginia. A housekeeper stole a $90 pair of headphones for a PS4. The hotel refused to cooperate with me or even speak to me about the incident. I was told multiple times that I would receive a call back and never did, the housekeeping manager refused to get on the phone with me and when asking who the housekeepers were who cleaned the room I was rudely told that it was “none of my concern”. Aside from the fact that my expensive property was stolen, the wifi was absolutely horrible and impossible to even connect to and the air conditioning did not work in the summer.

Choice Hotels never helped us get our money back from the hotel that told us they had overbooked and we had to stay at another place and pay yet again. Absolutely horrible and I do not have money to waste that way and yet you try to use them and they do not honor or help you when issues come up. NEVER USE THEM. They will take your hard earn money!!!!! So sad they were not helpful and didn’t seem to care.

Choice hotels is not to be trusted. We booked one room, and were charged for 2 rooms. When we called customer service, they gave us the run around. The hotel was called three times, and nothing could be done to change the reservation. We were charged for two rooms. When we got to the hotel, the extra room had been removed. So we weren't charged extra. I still do not appreciate the run around. Transferred to different departments with no verbal resolution. Very poor customer service. Travel is stressful enough. When you are on the road dealing with strangers you should be able to feel confident that you will not be cheated. This interaction ruined most of our day.

I booked a room and pre-paid to get the discount rate. I learned days later I was charged for 2 rooms. Calling the Choice Hotels website was a huge waste of time. After 2 calls sitting on a long time on both calls they finally told me they couldn't refund the extra charge and would notify upper management and I would hear back in 7 to 10 days. I called my credit card company and disputed the charge. The hotel manager told me to never book through a 2nd party website. Book with the hotel directly. Lesson learned! Avoid choicehotels.com

Be careful if you book a room using choice privileges and cash. They will change the rate and charge your credit card before you arrive. They say free cancellation but that isn’t true. If you cancel before arrival even days before you will not receive the money back that they charged to your credit card.