Choice HotelsReviews of choicehotels.com

Booked 5 nights in 4 different hotels in Norway on the Choice Hotel website. Once I got home and never received any Choice Rewards Credit I called Choice Hotels. Found out that Norway is one of many countries where they have hotels but do not get credit for stays in their rewards programs. Not anywhere on in any of the webpages for the hotels does it state that fact. Am now changing my 2020 reservations to a different hotel chain.

Custom service when making a reservation is horrible. You can't understand them and i could make the reservation much quicker by calling the hotel myself, before the last rooms would be gone. I never seem to have enough points to use either. Hire people in need of jobs in America that can speak English and can be understood. I am switching to Wyndam where hopefully i worry everytime i make a reservation, that my card will be used by them.I can understand who I am talking with and can make a reservation quicker.

I recently tried contacting Choice Hotels to redeem my so called "points". I currently wanted to use 20,000 points towards a room in Orlando which I was planning on booking. The Choice rep stated that one day would be credited; however, I ended up paying more than if I had booked directly through Choice. When I inquired about the matter when I called customer service @ 888-770-6800. I was informed that the new rate was at the hotels discretion. What kind of nonsense is that!!!! what is the point of dealing with Choice if all they do is make excuses and allow the hotels to bully the customers. I am outraged and as of today WILL NEVER EVER BOOK AT ANY OF THE CHOICE HOTELS!!! Choice does not care about the customer AT ALL!!! The only thing that Choice is good for is for giving people the run around. PLEASE RUN AND DONT LOOK BACK THIS COMPANY IS TRASH!!!

Quality inn at 611 Troy Schenectady Latham ny: offered one price charged another. First room still had used towels in bathroom. 2nd room did smell better but had mold, and the couch was so dirty I would not sit on it. Outlets and television did not work. Breakfast machine was broken but the rudeness of the morning desk person was most shameful.

Sleep Inn in Columbia, TN. This may be a good place to stay but they will not cancel your reservation, unless it is made 24 hrs in advance. if you happen to change your plans they are going to charge you for the room. 100.00 charged to my account and I didn’t stay there. That’s a lot of money for me, a retired person.

I learned the Econo Lodge in Rockport Texas has a sex offender working as a housekeeper I will not me letting my family members or my young teenagers are young girls stay there

Do not stay at quality inn beloit Wisconsin! ! The management and general manager are very unprofessional and verbally abusive! Not only that, but they are thiefs as well!! The corporate choices does not care how any customer is treated! Do not stay at any of their locations!!

dirty nasty tiled floors with dead flies all over floors, only one toilet plunger for a 60 unit hotel, didn't keep track of who had it, checked out with my Government benefits debit card, checked out after one day was charged $156.52 one night, advertised having a pool, but it was out of service 3 months prior to our arrival because of hurricane damage, they reversed my Gov't benefits debit card I used at check out, and charged my bank debit card I used to secure my reservation which caused over draft charges on my back account :( and management was unconcerned about the issues I was having, and myself worked in the hotel hospitality industry as a housekeeper and auditor for 25 yrs and very customer oriented 24/7 I had 17 customer service awards in my tonier and many corporate awards, never worked with anything like the Roadway Inn Pawsley Island South Carolina only thing positive I can stay was the Front Desk GSR's were very engaging with all who walked in the door :) one night stay cost me a total of $380 with cost of room, cost of my diabetic insulin, which had to cut my trip short because of housekeeping throughout my $100 vial of Insulin in the trash, and $90 charge of cutting my trip short loss of deposit of another night at another hotel because of not having my insulin that keeps me alive, I suggest that Choice Hotels doesn't convert this hotel into their reservations