Choice HotelsReviews of choicehotels.com

The airport Wuality Inn Tusco was without a doubt the filthiest hotel I've had the opportunity to experience in my 45 years of business and personal travel in US, Europe, and Asia. The elevator has obviously not been cleaned in several weeks (months?). The hallways and stairwells were littered with cigarette butts. I don't know if this is a company owned site or a franchise. If it's a franchise, I suggest an inspection followed with removal of all Choice Hotel materials. The room itself was in okay condition on first sight. Television wasn't able to receive ABC, NBC, or CBS. When I attempted to use the room phone to report the issue, I found the phone had been unplugged. The final last straw was when I went to get a tissue from the dispenser on the bathroom sink stand, I found nothing was visible. I remove the metal covering to perhaps remove a covering to a box containing tissues, but instead found a used CONDOM in the space. When I approached the front desk to report my issues, I was left with the impression the person in charge of the desk had no intention of making any attempt to take any action to address any discrepancies. I can't express my disappointment adequately other than to say this experience leaves Choice Hotels with a huge black eye which will not be healed anytime soon. To top off the experience, I was charged almost $70 to be disgusted enough to leave less than an hour after arrival.

I prepaid a reservation but had to cancel which I did over their automated phone system. This was 5 weeks before my scheduled arrival date. I received a confirmation email with a cancellation number. After 8 days I noticed my refund had not been processed so I called their toll free number. A recorded message said they were understaffed and couldn't take my call. It just said "goodbye" with no option to leave a message, no time given to call back or no option for them to call me back. What a joke. So I decided to call the hotel directly. They said yes - I see your cancellation but your refund was not processed because I have to call and the manager must approve. Which he did thankfully. Keep in mind that neither in the email nor the cancellation call did they tell me I had to make another call to get the refund. My cancellation was within the time frame to get a full refund. Why did I have to go through that extra step? Why wasn't it automatically refunded? I'll tell you why. They are scamming people with this fraudulent activity. How many people assume it will automatically get refunded and not watch this to make sure the refund comes through? Do they think people who cancel just want Choice to keep their money as a donation? This is a shameful tactic to ripoff their customers for easy profit.

I am choice rewards member and have been for years. We recently came to visit family and decided to try Quality Inn of Vincennes. It was a huge mistake! There were cough drops and trash around the bed upon our arrival. We were given a very hard time and quoted several prices while needing to extend our stay by one night. When asked about the difference in price, they stated because of the amount of people. Remind you the amount of people NEVER changed. After checking out we recieved a call from the front desk that there would be a $50 charge for a missing towel!! I have never been to such a horrible choice hotel since being a member. DO NOT WASTE YOUR MONEY HERE!!!

An update. Choice hotels did absolutely zero about any of this. Nothing This is a choice hotel called the rodeway inn in SeaTac Seattle Whatever you’re thinking whatever you’re doing DO NOT STAY HERE. don’t give this pathetic excuse for a hotel or the rude disgusting men that run it one cent of your money. When I said I complained to choice hotels the manager said get out tomorrow. We had a emergency because of the riots and this was the only place available at the time. A total dump. The outlets don’t even work. It’s a joke a bad one. A filthy, dark dismal place where you’re lucky to get new towels. And of course choice hotels didn’t care at all. They dismissed my complaint because we were still checked in. The keycards never work. The garbage is piled up next to a broken ice machine. I really can’t give this place a worse review. Please don’t give it any of your hard earned money

Stayed at Comfort Inn & Suites Rock Hill on Corporate Blvd. Had to ask for toilet paper and clean towels. And they charged my card for 2 unauthorized transactions. They do not care about their guests and neither does choice. Choice just wants you to spend money but doesn't do anything about the hotels even when you are a diamond member.Choice told me to talk to the hotel staff myself about the charges they didn't see in their system. No reservation was made. So what is choice for? The owner of the hotel said he wasn't providing good service to me. The basic need of toilet paper. Wow.

In one weeks worth of visits as familiarization stays as a travel advisor at my stays with the Choice Hotel Properties I have had Bed Bugs, The police called on me for reporting bed bugs, Been placed on hold for 1.5 hours on some calls regarding bed bugs, email reports ignored, Denied the right to use my rewards points after booking and at check-in, Been hung up on, Been lied to and really I'm sure I could add more. But those are enough to justify never using their rewards program as well as boycotting their properties.

I have tried to contact the Choice hotel (Comfort Suites Fredericksburg South) for many times. I wasn't able to enter the country, due to COVID-19, so I wanted to change the dates of my reservation. They didn't respond on my emails and they charged the room anyways.

I made a reservation at the choice hotel/Rodeway Inn in Phoenix AZ on Sweetwater. The pictures were good looked like a nice place. Got to the hotel ...no reservation. Thankfully she said there were rooms available. Parking lot was empty. We got to the room and it was DISGUSTING. THERE WERE BURN MARKS ON THE BEDSPREAD, THE CARPET WAS FILTHY BLACK. THE LAMP DIDNT WORK, HOLES IN THE BATHROOM DOOR, CEILING VENT COMING APART NOT TO MENTJON THAT THE A/C LOOKED LIKE THEY TOOK IT OUT OF A FIRE. We asked for another room but it was the same as the first. The lock on door was broke and looked like it had been kicked in a few times. The pictures they show on booking.com is not what you get and im gonna take this complaint as high as i can. Filthy horrible unsafe disgusting place