Choice HotelsReviews of choicehotels.com

RACIST FRONT DESK CLERK MYRA My experience at the Tupelo,Ms location was terrible. I waited 15 minutes before getting acknowledged. The customer in front of was having issues with being charged and withdrawn from her account with the clerk stating it hasn’t been paid. Finally get checked in and getting settled my kids wanted to swim. Not being aware of the crowded pool area. Front desk clerk MYRA APPROACHED MY GIRLS ON THEIR WAY TO THE POOL TOLD THEM THEY COULD NOT GET IN THE POOL. ALSO STATED SHE WAS CALLING THE POLICE ON 10-13 YEAR GIRLS BECAUSE THEY ASKED WHH COULDNT THEY GO IN. MY KIDS AND I HAVE NEVER EXPERIENCED SUCH RUDE, RACISM, DISRESPECT-FULLNESS ever. Things could have been handled in better way. She lied to her manager as well. I WOULD NOT ADVISE ANYONE TO STAY AT THAT LOCATION DUE RACISM/COLOR ISSUES. AS LONG AS RACIST MYRA WORKS THERE. RACIST MYRA HAS A HORRIBLE ATTITUDE AND DEMEANOR.

Charged me for a night when I never completed a reservation. They did this when I hasppened to dine at a Choice Hotel restaurant and therefore obtained access to my credit card.Choice said they could not assist, because shortly after this improper use of ,y card information, they dropped this particular ghotel location from their "inventory."

I stayed at Kent, Ohio for a week, when I made the reservation, they neglected to inform me I would have to clean my room, half the staff neglected to wear state required Masks and most of all they leave the side door and back doors open for anyone to enter the Pool area, where we had men coming in, stripping down to their boxer shorts, one getting in the Hot Tub with children, another sitting by the Pool and watching the children. When we informed the front desk, they explained the doors had to remain open for air circulation. BEWARE OF YOUR CHILDREN'S SAFETY. The water fountain the children used was full of dirt and rust and even when told about it, it was never cleaned.

I am regret to join as their Choice Hotel Privileges membership, I don't feel any Privileges at all specially try to get help from their Privileges customer service help line. Long call waiting and finally there is a real person I can talk to, but they just keep transfer me to different staffs and testing my patient by holding my call on the line for hours. I don't feel I am their "important " customer at all - which they keep mention on their waiting voice recording. There is a refund check Choice Hotel promised mailed it to me since March due to 1 night stay cancellation problem. I have been waiting this check for 5 months until now, and the response is their accounting department is closed since March and it is still ongoing closed???- I could not believe a international company who manages 12 hotel branding with ongoing shutdown accounting department??? If the company is not willing to refund the money, the company should tell the truth in the beginning, rather than comforting and hope the issue would disappear - because the customer will get tired and abandon follow-up his/her rights and interests??? At the end the of last phone call, the lady offer me 8000 points instead the check. I told her 8000 points is not even equal to the points to stay 1 night at the hotel which cost 25000 points. The lady said there is nothing she can do, either I keep waiting the check or accept 8000-15000 membership points which is not even enough to stay one night at any of their hotel.

Mainstay in Columbus Worghington OH is terrible. No signage, dirty rooms, bad AC, and worse of all most employers not wearing face masks. I have complained to customer service. Willing to change rating if they take action. However, a good hotel and owner checks these types of things.

I showed up and was informed as i was paying there is an additional charge for $50 to cover incidentals. I adked whatcthat was. They said if a buy snacks or a coke. Ot would be refunded. The next morning i asked for a receipt and it did not show the additional $50. I wasnt until they made 2 calls they gave me a another teceopt for the $50. I used none of it said it should take a week. Hitt Road San Antonio avoid it.

Although the Quality Inn that I recently stayed at in Petosky, MI was excellent, Choice Hotels SUCKS!!!!! They charged me twice on my credit card! (And not even the same OR correct amount each time.) When I called Quality Inn about it, I was told that they didn't even know about it b/c Choice DOESN'T TELL THEM, and that this has been happening for MONTHS! So, if one doesn't catch it on his/her credit card statement in order to call and correct it, CHOICE REAPS ALL THE OVERCHARGED MONEY, NEVER NOTIFYING THE HOTEL OR THE GUEST!!!!!!!!!! I will be contacting the appropriate state Attorney General about Choice Hotels' FRAUD!

Be careful with this company. They train their staff to give fraudulent and misleading information. We choose to stay with them over the course of a week in several different cities. We spoke to 3 different representatives who promised our various stays covered a free night. When we spoke with those reps we asked the same question in various different manners to be sure that we qualified and were covered. All 3 said yes. Turns out all 3 lied. We even had a 4th rep admit to us that the other 3 gave us inaccurate information and that we were mislead. Due to their fraudulent promises we not only had to pay $300 for our 1 night stay that was supposed to be free, but we also ended up missing other reservations costing us additional money. Why would we miss other reservations you ask? Because the hotel told us we couldn’t leave until the issue was fixed and customer service kept us on the phone for 2 hours, placing us on hold every 3 minutes for 20 minutes at a time. Choices Response: “it’s your fault for calling us.” After all that, and even though they admitted they were wrong, we still had to pay for the room!!! Be careful folks... their programs do not live up to their promises!! And their customer service doesn’t care at all. We didn’t receive a single apology for their incompetent staff, for our lost money, or for our lost time. Oh, and by the way, Choices asked us to send a PM so that you wouldn’t see how badly they’ve treated us... and they still refused to help.