Choice HotelsReviews of choicehotels.com

We stayed at Quality Inn Citrus Hill in Beverly Hills FLA. There were 2 kids and 2 adults on reservation. Every day we only had 2 clean towels. Every day I had to ask for additional towels. Today front desk told me to walk down the hall and find a housekeeping cart and get towels. Housekeeper told me no more clean towels in hotel. Really. The towels are getting washed or dried. If you stay here bring your own bath towels.

This is a review for the comfort hotel Great Yarmouth ! Absolute shambles ! Nothing but liars ! I checked in as I found myself in Great Yarmouth saying goodbye to my grandad as he had died earlier that day They knew this They were quick to take my money then give me my key Seemed really polite so I was happy That was then short lived ! I got into the room noticed the radiator was off and windows open It was a very windy day and also a raining The room was freezing so I shut the window and turned the radiator on An hour later I was still freezing so went to reception to ask if there was a problem or was it me The lady acted like it was a new problem and in her words needed to make some calls Another hour passes I go back but go out the front 1st for a vape and speak to 2 lots of guests about my cold room they stated that they had been there for 2 days and it’s been broken all the time they have been there ! And one couple said it took 6 hours for them to receive a heater they promised So I go back in to ask and mention what I was told for the lady not to deny it but says she will get a heater to me that heater never arrived I lay in bed crying and unable to sleep most of the night due to being so cold even with the quilt on Then comes the morning ! I decide to have a bath takes me ages to get up as I was so cold and could barely move ! I ran the bath and thought great the waters hot that’s something at least ! To then notice a dead flea floating in my bath water ! I got a pic immediately for proof and you could see it was a flea ! Then I noticed how green and dirty around the bath was and dirty tissue was stuffed behind the toilet too then there was the filthy sink I got pics of everything and sent a kind email to the manager after being told the manager wasn’t in till Monday for complaints and refunds I had a reply stating that the flea in the pic didn’t look like one and apparently they had pest control out straight away to check the room and found nothing (yet they couldn’t get a heater to me at all during my stay like they promised ) also said if I would have asked for a refund she would of issued an immediate refund (impossible if paid by card like I did ) and would of personally booked me a room at a different hotel ! Well that’s funny I got told manager wasn’t there till Monday so lie number 1! She failed to mention the other complaints I made Then had the cheek to offer me money off another stay there and free upgrade ! Like hell would I stay there again They knew why I was there and as much as I’m not entitled the customer care was shocking they couldn’t give a hoot at all! And because I refused her offer she said she said that she would no longer communicate with me ! So!! I took it online and opened a case got a response from someone else and she stated she would look into it then here come the lies again She said all they said and I had already told them what they told me and that they were lies but she sided with them anyway Then acted like she was doing me a favour by offering 6000 club points for a stay at one of their hotels around the world !! Errrm no all I want is a full refund for the awful experience I am still not over ! She then stated they are unable to do refunds currently due to Covid and that department being shut?? LIES! because when I stated that it was ok I would wait for a refund she had the cheek to say that she is not willing to offer me a refund and all I could have was points !! That is no way to treat a customer and a grieving one at that utter disgrace !

This place is very inconsistent. They dont even try to accommodate its guests, the rooms are always dirty and managers nit picky.

Stayed at Roadway Inn and they charged us a for a mini fridge and a microwave 35 dollars a week and stole that money it was suppose t be a hold they made us pay 450 dollars in deposits and stole it saying the we're taking our deposit for walking our dogs with out a leash and after my girlfriend asked about it, lady at desk said you can leave tonight anymore trouble out of you dumb (bi-ch). And we. We're using that money to get apartment. We had to sleep in our car and did t eat for 2 days because of this. And the company tells us tuff. And laughs at us when we called them. And we never received a single reward points after staying with them for 2 months. Choice hotel is racist and hate black people is what I figure. And why all the hate. I thought we were in this together. What a lie. In america it's take and steal and try to justify it well I will be posting this everyday tell I get some justification and I will post this on Facebook and any form I can over and over tell they fix this. I want my money and wont stop tell I get it.

Stayed at Rodeway Inn, East Division, Arlington Texas. Didn't have much sleep as train horns blasted all through the night, neither windows nor doors are soundproof despite being next to a busy cargo trains hub. I asked to change to a back room for second night and the price was hiked, that a change of room attracts extra $20 as per Choice Hotel policy-slashed to $10 after protest, room price increased too. New room was less prone to train noise but gosh, sperm on bedsheets of one of the two beds in the room! I will post pictures on Google reviews. Extremely bad management and customer service, zero stars, Pilot trust gifted them the one star in this review.

Made reservations here for sept 4 & 5.... was room 205. When we walked in I knew something was wrong the beds were made carelessly made the top cover was stained with what looked like dried blood. Had cigarette burns on the Ratty blanket they had on bed. There was no way the carpet could have been vacuumed, it had white spots all over it you could take your shoe and rub it out. We were gonna try make the best of it and we happened upon a bag if needles in the desk. Needless to say we went to the front desk and no one would go look at the room and check it out. Unfortunately because we booked through Priceline they won’t even consider refunding my money. So needless to say your name and that motel is a joke. They do not represent choice hotels. 3670 Roy messer highway white pine tn 37890

They charged my credit card for the room 19 days before the stay. When I canceled the reservation, within the cancellation period, because it was purchased with points and cash they charged me $80 for the canceled reservation. This policy is not on their site, I cannot find it. Other hotel chains treat the traveling public much kinder, especially in times of a health crisis.

I went to Clarion Inn in Merrillville, Indiana and I have to say very bad service. My sister, mother and cousin had a room there and my sister's room it had hair in the sheets. My mom's room was the most decent except her towels had stains on them. My cousin's room was the worst of all, they put her in a room and on the inside the door handle fell off and the guy at the front desk ignored her when she was trying to tell him about it so I said loud and clear to my cousin call corporate and tell them Vincent doesn't want to help you and then he gave her another room. The second room they gave her had a McDonald's bag under the bed and a chip bag on the side of the other bed, the tub had black marks in it and who knows how long the toilet hasn't been cleaned cuz it was also a black ring in it I'm not even going to go into the spider webs on the ceiling. We asked for more towels and they also had stains all in the towels. That hotel is making money for them not to buy new towels. I would never again stay there in my life. They really has ran down from 2 years ago when I came the last time even then the towels was very white and not off white with brown stains. They need a new owner or something that cares about that facility. It don't deserve 1 star but my moms room was the most decent out of all of them.