Choice HotelsReviews of choicehotels.com

Reservation website was clunky. A reservation verification wasn't displayed. Reservation was non-refundable. I initiated another reservation that posted a verification. Upon arrival at Comfort Inn location administrator indicated 2 room reservation, only 1 was intended. I reached out for refund & was rejected. Capital One disputed charges & was also rejected. Never again will I use the Choice Hotels reservation website or an related transactions.

I have a non-refundable, pre-paid stay booked for tonight that I will not be arriving to as I am sick. I called just to let them know and make sure there wouldn't be any additional charges since I'd already paid in full. I had to call 2 different numbers, wait on hold for 20+ mins combined and speak to 4 different, difficult-to-understand reps before getting*sort of* an answer. Nobody there knows what they're talking about. I'm still going to call the hotel directly just as a courtesy but man, it shouldn't have been such a production to get some basic info.

I booked at the Clarion Inn SLC Airport, my room had no running water. I was told by the front desk that they had someone that would arrive in about two hours to address the problem. It wasn’t a city shut off just a maintenance issue. But four hours later, I still wasn’t able to shower. So I checked out and was told to address it with Priceline. The hotel offered the third party a $9 refund for my stay. You can’t even take a shower at a truck stop for $9. I contacted their front desk for a corporate number and was lied to by the an employee saying they did not have a corporate number. Their number was the corporate office number. I, then proceeded to find the corporate number online. Choice said they couldn’t issue a refund only points. I told them I never wanted to stay at a Choice location again. I wanted a refund on my stay. The stay was not advertised as no shower. We still haven’t gotten a resolution.

BEWARE THIS COMPANY. Unreliable, not able to help at all if you have a horrible experience at one of their hotels. NO benefit to being a member. I made a reservation at the Clarion at Salt Lake City airport. When I arrived the hotel had no electricity whatsoever. It was the only building on the block with no electricity. The on-site maintenance people told us that their backup generator was broken and that this had happened 'several times in the last couple months'. I called Choice Hotels, told them that the hotel was uninhabitable, having no power, that they could not even put me in my room because the lock system was on the computer. The Choice Hotels representative told me I couldn't cancel my reservation because it was within 48 hours. I explained again that the hotel was uninhabitable, that I was unable to check in and that the staff could not help me in any way because they did not have phones or computers. The Choice Hotels representative then told me the only way I could cancel my reservation was with the front desk. I went back in, left my reservation number my name and phone number with the staff at the front desk and told them they needed to cancel my reservation as soon as their computers came up. Sure enough, I was charged for the room. Now I have been on the phone with Choice Hotels for the last 40 minutes, after interminable holds the first person disconnected me. The second person told me she called the hotel, but that they wouldn't have anyone that could talk to her until after 5:00. She then told me I needed to call her back after 5:00. The Choice Hotels group has no ability to make a reservation, cancel the reservation, or refund my money.

My experience with Choice Hotels customer service has been extremely disappointing. I had a serious cleanliness issue at an Everhome Suites property and left the hotel without staying the night. The first room I was given had not been cleaned, and the second room still had hairs on the bed after housekeeping said it was ready. When I asked for clean bedding, I was handed sheets and a comforter and told I would have to change the bed myself. I contacted Choice Hotels because I expected them to help resolve the situation. Instead, I have spent the last five days making repeated phone calls and following up with no meaningful resolution. I was repeatedly told that the hotel's GM was the only person who could authorize the refund, but the GM was apparently unavailable every time I called. I also sent an email that received no response. At this point, I have spent hours trying to resolve a refund for a hotel stay I did not even use. Choice Hotels had multiple opportunities to step in and help, but instead I was continually passed back to the property with no solution. I ultimately had to open a dispute with my credit card company. I have stayed at Choice properties before, but this experience has seriously changed my opinion of the company. Customer service should be able to do more than document complaints and repeatedly tell a customer to wait for an unavailable hotel manager. I expected much better from a national hotel brand.

I had a reservation for an affiliated hotel, Comfort Suites San Clemente. Choice hotels has a partnership with Flexpay by upgrade. I made a reservation, through the Choice hotels website, and chose Flexpay at checkout. The hotel was prepaid, so they already had the money. When I arrived, they refused to check me in, saying they don't take these kinds of reservations. Even though they had already been paid. So I had to go and find another hotel, day of, so that I had somewhere to stay. The hotel refused to give me a refund, so they just kept my $2000.00. Choice hotels said they have nothing to do with that, and it's up to the hotel whether or not they give a refund. No accountability anywhere, just a bunch of crooks. 100% do not recommend any hotels affiliated with them.

Si vous avez une problème avec l"hôtel. Choise Hotels il va faire rien. Juste va vous dire: On vous comprend, merci d'avoir choisie Choise Hotels.

One star is one too many. I'm not going to repeat the same reviews as everybody else because they are all true, and I fully agree with all of them. My advice: STAY AWAY from these places if you can.