Choice HotelsReviews of choicehotels.com

WT F is wrong with this fuc....g hotels? I made a reservation, nobody was at the desk front, I was calling the hotel for 1 hour and 45 minutes. I did call to all customer support numbers and their answer was let me try, I was holding online for 30 minutes they did hang up on me, I did call them back and they did say oh there are not redunds, they did try to call to the hotel and 25 minutes later someone was already at the front desk with the excuse "I was around doing some errands" and the agent said now you can check in so WT F is wrong with this people, playing with my time and money!

We have stayed at 3 different Choice Hotels, in 3 different cities in the last 10 days. One was worse than the next!!! This has been a horrible experience. We have stayed with choice many times in the past and had pretty decent experiences, not this time. We will NEVER stay at a choice hotel again!!

I had a confirmed reservation at a Sleep Inn. I arrived at 1130 PM on Friday night with my family to discover the property was closed. Upon further research I learned the hotel has been shut down for 13 months! All other chains in the town were fully booked that night and Choice’s solution was to put me in a Quality Inn at a higher price. After five calls to customer service I’m told all they can do is add a few thousand loyalty points to my account. I am a Diamond member of Choice Privileges and this is the best they will do. I will be cashing in the points on my account for gift cards and NEVER staying at one of their properties again. I cannot believe they booked me into an abandoned hotel and their solution was to try to charge me more to stay at a different hotel in the same chain. Pitiful!

Terrible customer service, you call you speak with someone out of the country and they are no help at all. Use Bonvoy or another hotel chain, they're terrible. I had a terrible stay at a hotel and NOTHING can be done about it, WOWWW

They stole money from me and are refusing to help in anyway. They are hands down the worst hotel chain, do not ever stay at any of their hotels.

Do not support Choice Hotels. The Standards of even "Decent" Hospitality aren't even present in their hotels. I am very disappointed with the Hospitality Industry today. This is why people have started making hotels in their Homes via Airbnb. The Human Nature of Being Nice and Caring about the Customers of your Business have left these Hotels. Guests spend their money in a hotel to rest. It is suppose to be like a Second Home and have the comfortable feel of a Home Away From Home. I have worked in the Hospitality Industry for years and I have been trained to make Guests feel Welcomed and Right At Home because that promotes Good Branding which Increases Revenue and Loyalty. I didn't work for the fanciest or most expensive hotels to give great service. Today's Hospitality Industry is lacking Human Compassion and Genuine Understanding. There is something deeply missing from this industry and it shows because I have stayed in all levels of rankings in hotels yet none of their Hospitality was even a bit close to what I gave in my small establishment. I do not know if all of the Great Front Desk Representatives left the Hotel Industry to start their Own AirBnB and that's whay is left, poor service because even in the best hotels but there is still something missing (Genuine Human Beings that are Friendly & Clean). It does no good to have a Quality looking establishment but the Service is Poor! The People make the Business and if the Human Interactions are not good then the Business will Fail. I think the People are demanding for the Greed to end and to pay them for their worth... because America's service is awful now and the People are upset. If the service is awful and people will not travel from across the World to come here and get treated poorly especially if they just spent so much money to even get there... Wake Up People! Personally, I am not working for any Company or supporting any company that treats their Employees poorly so they need to get it together. Get Caring Owners because it starts from the Head. I hope this Company does better with selecting the Franchise Owners of this Company. There are plenty of Hard-Working, Genuine, Friendly and Fair People that would love the opportunity to be Selfless and make Revenue that will help not only help themselves but their entire Country around them and promote Constitent, Clean, & Positve Experiences for Everyone to Enjoy. Choice Hotels is not Consistent with their Hotels and that is why people do not trust the brand. They have these Franchises and they are giving them to Owners that do not care about delivering good service. Their Motives are off and it shows. World Travelers will not support a Hotel Brand that is not Consistent with caring about them especially when they are in a Foreign place and really need to see a smiling face. Retrain these Owners Immediately and make a Better Selection of who you are giving your Name too. All Money Is Not Good Money. It will hurt your business and even put you out of business if they cannot even clean your hotels properly or be nice. Someone said they were boycotting this Brand and now I see why. I had a horrendous situation at the Comfort Inn in Chipley, Florida. I contacted the Owners of the establishment and they did nothing. I contacted the Corporate office and they did nothing. Do not allow Companies to think it is fine to take your money and treat you poorly. These Review Platforms were created for Companies to get all feedback and help improve their business so they can continue to increase their profits and brand loyalty but somewhere along the lines, Poor Leadership, took place and the lines became blurred and they started to believe that they can treat people any type of way and still get the support of the same people... No. I am not supporting Choice Hotels anymore because where is the diversity in the Minority Owners, (there isn't). Choice Hotels deliver Poor Service, Poor Atmospheres and Poor Quality over all. Compassion, Cleaniness and Genuinely Great Service needs to be restored within these brands and until then, no one will support any of these lack luster companies.

I am writing this review on Sleep Inn & Suites; located at 1500 SE 5th Ave Dania, FL. 33004 Phone # 954-874-1800 Myself, wife and family we reside at this hotel from April 27th, 2021 to May 1st of 2021. I must say that this is the worst hotel to stay at, it should be boarded up and closed. I would NOT ever stay here again, as well as family, and will inform other family and friends not to stay at this hotel. I would NOT stay at this hotel if Jesus told me I was going to go to hell if I don’t; well then, I’ll be on my way to hell. I would NOT recommend this hotel to Jesus. I would NOT stay at this hotel if someone told me they were going to blow my child brains out. Well baby doll I love you. I would NOT stay at this hotel If someone told me they were going to chop my head off. I would NOT stay at this hotel if I were Satan himself, or recommend it to him. This hotel GOT HIM beat. This Hotel is JUNK..................................... The rooms were dirty, stains on the ceiling, walls and floors. Every morning. There's cigarette, weed smoke coming through the halls, it’s strong you’ll smell it coming into your room badly; so, I guess it is a smoking hotel. Enjoy yourself if you smoke, they do not care. If you stay there; SEE THE ROOM FIRST; CHECK OUT THE ROOM THEY GOING TO GIVE YOU BEFORE YOU PAY. IF THEY DON'T DO THAT; THEN YOU KNOW THERE'S A PROBLEM. I learned my lesson. The pool: if you get in it, you might have to take pills when you get out. The pool is dirty and nasty it is NOT well maintained. The front desk never has any towel available. They will tell you to wait for housekeepers to come in the next day. Or they will put a request in. BUT they will NEVER follow up with you. NEVER. We went out and brought our own towels just to have. So, bring you some towels because you’ll get what you get, and that’s it. OR If you see the Housekeeper cart: just grab you some towels, and face towels off the cart, because they'll sure will play games with you. NOW at the front desk they’ll say """"they'll put a request in""""" That is a joke…. Front Desk CLAIMS they will tell them; but don’t FOLLOW UP with you or them to see if the job has been done, they don’t care. Also, they are SLOW checking people inn, SLOW. So, again if you see the cart: just get it. It was a problem all week. Do not talk to the housekeepers they DON’T NOT UNDERSTAND ENGLISH they from across seas. They need to see immigration ASAP. Some of the ladies at the front desk seem to have an attitude, so that the reflections of the managers, how they are acting; you can best believe the managers acting the same way; they do not care. IF you plan to say there sometime soon DON’T. You will be extremely disappointed. This is what it is a HOE=TELL a transitional Temporary Housing and you will see and smell that. Thanks Stan S

We visited the Quality Inn and Suites in Austell, GA. When we entered our room for the evening we found a CRACK PIPE stashed above the tv!!! The desk clerk came and took pictures and promised to have the manager contact me. We left and had to find another hotel at 11 pm. 7 days later no response. Choice Hotels customer service can't refund my money. Poor set-up and poor service.