Choice HotelsReviews of choicehotels.com

I stayed at quality inn in oak Grove Kentucky room 113 for 8 days there was pet urine everywhere on the chairs on the stool on the bed on the carpeting the room was nasty cracks in the walls holes in the walls and I got pictures of everything cracked bathroom sink melted hair dryer headboard fell off wall freezer door broke as a Costumers the room should be s lot cleaner

For the most part the hotels I have stayed at are okay. Nothing fancy. The occasional hotel will be less than it should be. My gripe is about the over all company. Choice Hotels offers a "rewards" program. I call it a bait and switch scam. When I first joined years ago, you got a free stay for every so many stays. It started as a 1 pay then 1 free. Then it was 2 stays and 1 free. In time the program morphed into points. The points are worthless. When you try to use your points, you learn that you don't have enough for that hotel. The problem is that there is never, never, never enough points. If you tried to book a cardboard box under the bridge, you would learn that you don't have enough points. Feel free to use the hotels associated with Choice Hotels. Just understand that the "rewards program" is a joke and worthless. Just today I got an advertising email for a $50 gift card if I book a stay for 2 "qualifying" stays. In the email it referenced that I no longer have points. Since I quit using their service some time back, I must have lost the points because I didn't use them. Since the points are useless anyway it didn't matter. But it is annoying when they delete the points you were "rewarded" with. Since the company clearly doesn't care, I make sure that the hotel is not within the Choice Privileges umbrella. Meaning, I go out of my way to avoid giving business to any hotel that affiliates with Choice Privileges.

I'm happy with the hotel and hotel staff. I'm not happy with ChoiceHotels.com. I reserved a room online and was charged 8 times. After many, many, many emails and phone calls, I was finally told to contact my credit card company. I'm still submitting documents and filling out forms with the credit card company to get this resolved. Horrible customer service from choicehotels.com.

I guess I’m done with Choice. I can’t understand them. I gave them a credit card number for a reservation, she said the card didn’t work. I grew nervous have her a different card. She said that one they don’t accept. I hung up got on my bank and they had charged my card for the room. So if the card wasn’t accepted why did it go pending in my bank? I called the hotel where I made the reservation they had no record of one being made. Yet, my card was charged. I was on the phone with choice for over s 100 miles. Never got anyone to tell me what was going on. I’m done

would ABSOLUTELY give 0 stars if could!! THIS COMPANY SCAMS PEOPLE OUT OF MONE!! Their website for rewards customers, is NO REWARD! Set up to scam you out of money, make reservation following prompts to use points plus cash, at end of making reservation, it shows ALL POINTS, on their website. nothing about cash showing. called immediately..rep refused to give refund! told her redid reservation immedately after cancelling first one, thinking error on web, but did same thing. now card charged twice for 1 2 night stay!! WILL NEVER STAY with a choice hotel again!!! have contacted card holder, bbb, tripadvisor, and attorney to get this issue resolved! these people should not be getting away with scamming people like this! i have read other reviews of same issue with other people on sites!!! BEWARE OF CHOICEHOTELS ./WEBSITE!!! DO NOT BOOK USING THEIR WEBSITE AND IF THIS IS THEIR IDEA OF "CUSTOMER SERVICE" DO NOT STAY AT ANY OF THEIR ESTABLISHMENTS!!!!!!

Choice hotels sent an email offer and I complied with all the requirements of the offer and then didn't receive the offer. I called and talked to an employee named Julie, before my trip, and was assured I would receive the offer and was given a ticket # , just in case I had any problem. After many phone calls and plenty of my time, this still hasn't been resolved. This is completely unacceptable and is bad business. I have never experienced such poor customer relations in all my years of traveling.

Made a reservation using a combination of my points and cash. I canceled the reservation way within the allowable period. I have not been refunded my cash , instead they refunded it in a form of points which I was not and am not interested in. When I called them and spoke to an agent I was told that although the reservation was " cancellable " it was not " refundable " This is nothing less than outrageous! I will pursue this in any legal form available and WILL NEVER stay in any of this bottom of the barrel chain of hotels ever again!

My entire stay was unpleasant from beginning to end. Upon check in, I discovered that someone used the toilet in my room prior to my arrival and left it un-clean. I flushed the toilet because of the residue and it overflowed. I contacted the office and it took three hours before I received a plunger. I proceeded to plunge the toilet myself because the General Manager told the front desk clerk to do it, but she was busy with a front office full of people to check in. Afterward, I asked for the bathroom to be clean because of the overflowing toilet (given the pandemic that would have been the appropriate thing to do) a young man came in sprayed inside the toilet and on the floor, but did not clean or wipe anything. He stated, "There are no housekeeping staff on duty". I reached out to the GM, Randy Gould and asked for a different room, he stated there were no more rooms available, so I asked Mr. Gould to "compensate" my room because of the unclean/unsafe bathroom, Mr. Gould said, "no, you can leave and I will cancel and refund you your money". I explained that I had three other rooms and my entire party would have to leave. Mr. Gould did not care about the inconvenience to me or my other guest. Later I discovered the other rooms I rented had issues such as "blood on the wall, mold in the shower, peeling paint and a busted door frame". Additionally, the internet was down and had been for over three months. The ice machines were leaking. The laundry room literally had garbage thrown about and the pool had debris along the bottom. Due to all of these conditions, my entire party (6 adults and 6 children) were afraid to eat the “free” breakfast. I would never stay at this hotel again and would discourage anyone else.