Choice HotelsReviews of choicehotels.com

***WARNING*** DOCUMENTED HEALTH HAZARD HIGH COVID RISK Because of hotel negligence, large amounts of black and brown mold along with cloudy slime covered every inch of me. Even worse, they made me pay for it. They refused a refund while fully knowledgeable that I paid for goods/services not received. Satan has better morals.

We booked a hotel with Priceline months in advance for the Formula 1 races in Austin, TX - We got the SleepInn in Round Rock, TX. We printed out all confirmation info. and had it on our phones & even received a "time to check in" reminder from Priceline! When we got to the hotel (Sleep Inn) day before the race we were told they had no reservation with for us and no rooms available(We had 2 rooms booked with them!!!) - We showed them the confirmation information and they would not accept it saying it was with Priceline. We called Priceline and they called the hotel - still would not honor reservation - after many hours on the phone back and forth with customer service Priceline was not able to find us another hotel room anywhere & we were in Austin for the races without a place to stay! Priceline refunded our money for the hotel - We had to spend hours calling hotels/motels ourselves and ended up staying in San Marcos, TX paying $394 per night/per room for a Holiday Inn! We were not compensated by Sleep Inn nor Priceline. ALWAYS BOOK HOTEL ROOMS DIRECTLY WITH THE HOTEL - AND CALL HOTEL TO CONFIRM BEFORE YOU LEAVE ON YOUR TRIP. DO NOT TRUST PRICELINE! - Bottom-line we found out is that hotels do not have to honor Priceline reservations!

Im a diamond member and i will not be supporting this chain anymore people go stay at Wyndham if u want to be treated like an actual person. Made me a reservation i supposed to be able to check in early not om stuck with spoiling food and no room til 3 and wont give my points back .and choice customer service didn't help ill never waste money with them AGAIN!!!!

The hotel at 588 Atlanta Blvd in Monterey Park charge my card before I even got to the hotel to check in. Had to wait until 5:20 to get a clean room on the day of check-in this is unacceptable will never return. I will report them due to credit card tampering, what they should have done was take off the one-day stay instead of trying to justify the wrongdoing. I have too many programs I am in to deal with the Choice Hotel brand, so if this is how they deal with their Diamond customers no thank you I take my business somewhere else.

Choice Hotels will not let you access their website if you use web protection. How ignorant, how many customers are they loosing

We stayed at 2480Bushwater Drive .ELGIN iLLINOIS I Are experience was a nightmare from Hell.. Second night there Fire Alarm went OFF at 9:30Pm then at 3:30am.. When I talked to front desk next morning they talked down to me like I was apiece of Crap... Front desk NO ONE was friendly what so ever .. talking to another Guest about Fire Alarm ..He said he saw Night Clerk smoking in hallway before first Alarm.. When you walked out any exit ,You could see cigarette butts linen all over the place.. parking lot full of Trash ... Most HORRIBLE I EVER STAYED... CHOICE HOTELS IS OFF MY LIST TO VISIT EVER ....

I would write this review just about Quality Inn except for the fact that I called the corporate office to notify them that I fell injuring my knees and left hand. I wanted to fill out an accident report just in case they were more that just bruised or sprained. The person at the desk said he did not have access to such forms and mind you an employee saw me fall. The corporate person was very apologetic til I mentioned where do I send the bills if I should have to see a doctor. Anyway I don’t believe there are any long lasting injuries but if they really cared about their guests don’t you think there should have been a follow up call. Thank you for listening to my rant.

Would do no stars but guess one will do they are rude and are not helpful at all waited 5 days for refund to be told to wait longer will never use this company ever screw them!!!!!!!!!