Choice HotelsReviews of choicehotels.com

One of the worst hotel chains I have ever tried. They have the low income housing at their hotels and the guests are super sketchy. I had 3 nights booked at the rodeway capri in New Jersey. I was approached by a "guest" who asked me for money. When I refused he followed me to the lobby and waited for me outside. The hotel refunded me for 2 nights but still charged me for the night i stayed. 2 months later I booked a one night stay at Clarion in Miami. Again felt super unsafe, called customer service and they refused to refund my stay. These hotels are scary to stay at, especially if you are staying with kids, NEVER book a choice hotel. You will regret it just as I have TWICE.

Mar was nice but useless. There is no decision makers you can ever talk to with choicehotels . Just robotic people saying the same thing over and over again . I was led to believe buying points was a good deal since you can pay with points or renting directly . Bought the points and then found out I couldn’t even apply them to my hotel !!!! It did not tell me that in the fine print . I will be disputing this with my credit card company . The points are completely useless and I was not allowed a refund despite calling in 5 minutes later after buying the points . Talking to customer service for over an hour and being hung up on . MISLEADING COMPANY AND HORRIBLE CUSTOMER SERVICE . No refunds !

I've been staying at the roadway inn for 6 months at $80 a day ,all the staff are friendly except the guy that works during the day,every time you ask him a question he says no,I asked for 1 roll of toilet paper in 6 months he told me no,a clean towel no,change for the vending machine 6 times no,the guy needs to be trained in customer service, everyone here I talked to says the guy is mean and dis respectful,they need to send in the CEO in a diskize,and see how this guy treats people,I been here 6 months and my room was not cleaned by house keeping not 1 time when I asked the guy at the front desk he told me if I don't like it I should leave,when I asked him about the rewards program he told me I don't qualify for the rewards program,someone from corporate needs to come stay here,4400 s 27th Street Milwaukee, Wisconsin, 53221

I had a reservation made 2 months prior to my travel to take my son for his orientation at Coastal Carolina. 3 days before my trip I received an email from Choice Hotels canceling my reservation. I called the hotel to know why my reservation was canceled, the person that answered the phone was extremely rude and said that the hotel was fully booked and that my reservation was canceled due to a rate error and instead of $94 dollars I would have to pay $375 if I would like to make another reservation. Well I was told that the hotel was fully booked but if I was willing to pay 3 times more than what was previously booked and confirmed he could easily book me a room?? This is unacceptable. I will never stay in the Choice Hotels ever again.

Comfort Suites / Choice Hotel 2500 Broad Street Sumter SC 29150 Memorial Day weekend stay 1. No ice on the second floor in the ice machine 2. The button for the second floor in the elevator did not work. I used the stairs to get up to the second floor. SAFETY HAZARD 3. The exit sign at one end of the hallway on the first floor was burned out. SAFETY HAZARD 4. A washcloth was left on the soap holder in the shower. 5. Toilet needed 4-6 flushes to evacuate the bowl. 6. Mold and grime in the bathroom. HEALTH HAZARD 7. AC not cooling in the common areas of the hotel. 8. Door handle on closet door in room not attached. 9. No breakfast available on Sunday about 7:45. Nobody was in the breakfast area eating. 10. A sticky liquid was spilled in the front of the elevator Saturday. I noticed it when I returned because the staff had placed paper napkins over the spill and put the wet floor yellow sign that was in the elevator in the area. The floor was still sticky Monday morning when I checked out. SAFETY HAZARD 11. Freezer section in the in room refrigerator needs defrosting. 12. Stairwells were dirty. 13. Carpets in common areas were dirty.

I am a Diamond member of Choice Hotels (which means I stay over 40 nights per year in a Choice hotel). Today I called Choice Hotels support to get credited for 8,000 points I recently received during a promotion that were not credited to my account. I hit the button for an automated callback this morning and they never called me back. You have to wait on hold to speak to a representative. If you select the option for them to call you back, they will not do so. This is where the deceit started, but not where it ended. After 90 minutes on hold I finally reached a representative who told me they points had been credited to my account and that's why I have a balance of 20,000 Choice Reward points. I have a balance of 20,000 points because I RECENTLY PURCHASED 20,000 points WITH MY MONEY. Choice is saying the 8,000 points have been credited to my account, that my folio reflects that (it does not -- I asked if I could share a copy of my folio with them and they said I could not), and they said the 20,000 points that I PURCHASED are evidence I received my 8,000 free promotional points (which, by the way, required a two-night stay, which I completed). When I asked for the representative's name so I could file a complaint they hung up on me. After I finish typing this sentence I'm done with Choice Hotels. They'll never see another cent from me again. If they hang up on their Diamond members (the highest possible rewards level that can be earned with this brand) I can't even imagine how they would treat everyone else.

I legitimately have never had a good experience with a Choice hotels location. From denying my service animal, to harassment from management and everything in between. I recently gave them another try due to a stay two nights get one free promo they had going on. I didn’t even get the points awarded to my account and now have to call in and get it figured out. When I called to complain about any of the issues at the hotels, they claim that each hotel is privately owned and there’s nothing they can do. Do not recommend.

I stayed May 1-2, 2022 at a choice hotels group hotel in Concord NC. (sleep inn on Gateway Lane) The hotel was in a good location close to everything BUT the AC in my room did not work and by 1am it was 80* inside my room. (YES I did go when we checked in to talk to the shift manager and he told me and I quote " there is nothing I can do, you just have to wait for it to cool down" ) SO I went to walmart to buy a fan. He did not say I am sorry, he did not offer to move my room. Breakfast was bad, Orange juice watered down to where it tasted like food colored water. No muffins, no fruit, just oatmill packages, yogurt and biscuits that were doughy in the middle and sausage gravy with yellow sausage bits in it that tasted so bad I could not eat it. The lady on duty at check out time did apologize for ac but that was all...nothing else. I do NOT , will not, recommend this hotel or hotel group to anyone!