Choice HotelsReviews of choicehotels.com

We booked through a third party site (Expedia) to book at the Quality Inn in Thunder Bay Ontario Canada. We ended up having car trouble and were stuck in a town 4hours south east with no way of making the booking. We called to cancel said booking and they refused to reverse the charges . They were rude and condescending and hard to understand. We then called Choice Hotels and they admitted that it was no concern of theirs because we booked through Expedia and they don’t care because it’s Expedia’s problem and they dont have any recourse with the hotel anyway because they only franchise a privately owned hotel. Don’t ever book at a Quality inn, Ecobo lodge, Comfort inn or raddison(American) as they do not care what the franchise owners do or say or if the hotel itself is clean and or safe. Choice hotels is an embarrassment to the entire hotel industry.

I booked in comfort inn plattsburgh last week, the receptionist guy was very rude and unprofessional at all. I go there almost every month but i will stop because another friend of mine had same bad experience. Do not go there.

⁹First let me say I did not stay here. Here's why. First I tried to book a park sleep and fly directly through Comfort Inn and Suites Logan Airport (in Revere MA) Website. It asked for the dates of the stay and then for how many days the car would be parked. After I chose 9 days it gave me a good price. But upon careful inspection of the page, in smaller print, it only listed 5 days parking. I repeated the process and the same thing happened. Then I called Choice Hotels and got pricing through them which was more than the website was giving me but it was still a little better than other hotels. I booked it. They sent me an email confirmation, and when I looked at the confirmation, It mentioned nothing about parking, only my one night stay. I called back and eventually got to a supervisor. I was clear that I needed a receipt for what I actually purchased, especially given what their website had done. I was told they could not provide that to me. I didn't trust, that when I got to the hotel, that the price they quoted including the parking would actually be accurate. So I asked the supervisor to cancel it. She said I could do that myself. No much customer service. So I went back on the web and cancelled and got an immediate confirmation e-mail. I was quite surprised how they could not get out an accurate recipt even knowing that they would lose a customer that had booked. I imagined getting back from my trip and being told I owed and extra $100 for parking. Who knows what would have happened? I did not want to find out.

trying to use rewards points to book a room is harder than having teeth pulled find another hotel chain to become a member

The hotels are clean and nice, however the customer support is absolutely horrible! I had a reservation at a Choice Hotel location. I had used my Choice Hotels rewards points to book the reservation (60,000). When I arrived to check-in, a car had hit a power pole and knocked out the power to the hotel. There was no power to check-in, no lights and no AC. I called the customer support line to describe my situation and see if they could transfer my reservation to another Choice Hotel in the area. The call center left me on hold for 42 minutes, before I hung up...then called again. For which I was on the phone for an additional 28 minutes, only for them to tell me they can't refund or transfer the point to because they can't contact the original Hotel for which the reservation was made. I told them thats is because they have no power!! Choice Hotels customer service has pissed me off to the point that neither, I or any family members or friends will ever spend another dime at one of their hotels again!! I can't emphasize enough how crappie and low grade the service is with this company! I am cutting up my rewards card and will be getting another with a company that has some semblance of customer service!!..I highly recommend staying away from any Choice Hotel rewards program!!

We were not told that the kitchen was closed before we made our reservation. The bathroom door was hard to close and hot water was non existent.

Choice Hotels unilaterally cancelled a hotel reservation I reserved with points because of their own admitted IT issue. This left me pregnant and stranded in a strange city. I was forced to pay for the hotel with cash. They gave me the points back, but the points are only worth 30 cents to the dollar, meaning I was forced to pay three times the amount in cash to avoid being stranded in a strange city on a Friday night. Choice refuses to fully compensate me though it readily admits that the issue is entirely their own fault. They have given the same answer to me, the BBB, and my credit card company. It's as if you're talking to a broken record, and I wouldn't be surprised if the attorney general ends up talking to the same chatbot. Go with Hilton Honors instead.

I am incredibly disappointed with Choice Hotels and this Econo Lodge location. I made an honest clerical error on their website, accidentally booking a room for next week (September 10th) instead of the night I actually needed. Even though the reservation is still a full week away—giving the hotel plenty of time to resell the room—both corporate and local management flatly refused to issue a refund or even shift the date, hiding behind "promotional/non-refundable" fine print. They would rather pocket money for a room that hasn't even been stayed in yet than show basic customer empathy. A total lack of decent customer service. Book elsewhere if you want a company that actually cares about its guests.