Choice HotelsReviews of choicehotels.com

My daughter and her 2 sons (2 & 3) were needing a room for one night. I called the hotel in advance to make arrangements to pay in advance. After receiving detailed instructions, I was told to go ahead and pay for the room from a staff member directly at hotel, although she was informed I was booking at choicehotels.com. She emailed a CC authorization while my daughter was already there waiting to check in. After I paid the “non-refundable” rate for the room, I got an email request from a different staff at the hotel requesting a $250 deposit. I didn’t have it! I had no way of paying the $250. When asking for the person I spoke with regarding the reservation I was told she left for the day (a ten minute exchange). The hotel informed me that it’s posted in the lobby, as well as on all third party websites about the $250 deposit. I’ve booked the same hotel at least 30 times within the past few years and was NEVER asked for a deposit. When I told her there was no way for me to come up with the $250 she apologized and said she can’t allow my daughter and grandkids to check in. She further said they WOULD NOT cancel and refund the money paid for the night even though she was not allowing us occupancy of the room! Initially I was told that they could not charge my card without the CC Authorization! They LIED! My card was processed and I NEVER submitted a signed CC Authorization! I can see if I paid in advance and never showed up! But I called in advance while my daughter was there, paid online and then they wouldn’t allow her access but won’t refund the money KNOWING this all took place within 10 minutes! Me and my family will leave choicehotels for making me feel like my kids were left out in the street. I begged them for a refund knowing that even if they did I could not use the money for another room because the transaction would be pending.

They are people who lie take your money n promise things that they never will do

I have been an elite diamond and a loyal customers for almost a decade. They removed by ability to post reviews on their hotels for no reason 5 years ago. I just realized that they do not really care about their loyal customers, look somewhere else before you work hard reaching your elite status, it is not worth it.

We stayed at the clarion inn Orlando fl. We had 3 rooms. Our room had chirping fire alarm. We called front office & was told that maintenance not there & couldn’t do anything about it. We asked for batteries but told office didn’t have any. We reported 2nd time & still nothing done. For two days we had to listen to fire alarm chirp every few seconds. Unable to detach it from the wall. Also, remote didn’t work & never given another one. Our 2nd room had money written on bathroom wall & roaches! My sister in laws room had non working lamp. Office gave her light bulb but lamp still didn’t work. Also security bar taped over with heavy tape. Her remote didn’t work either. Nothing done, again! Worse experience ever!! Do not stay here!!!!

Ihr hattet einen Hacker Angriff 2019 in dem 700000 Identitäten gestohlen worden sind. Ist meine auch gestohlen worden, warum wurde ich nicht informiert? Ist der Identitätsdiebstahl nach Europäischem Recht gemeldet worden? Warum habt ihr nicht dazugelernt und scanned in den Hotels die Personalausweise eurer Kunden auf Computern ohne IT Schutzmaßnahmen? Warum bestiehlt ihr Kunden die nicht wollen daß ihr Personalausweis auf einem Computer ohne Sicherheitsmaßnahmen gespeichert wird und behandelt diese wie en letzten Dreck? Schlimmste Hotelerfahrung meines Lebens im Comfort inn & suites denver northfield Unverschämter Manager und Personal, Geld vom Manager gestohlen, Zugang verweigert heruntergekommen, stinkend

Jesus the reviews are ridiculous! The hotel condition is not bad it’s just that firstly, people have to be living on first floor here. We arrived nobody there but we’re given a second floor room. No elevator. Processed smell throughout hotel. About 3:00am were awoken by truck with loud exhaust. Guy was in truck for 30 minutes then left but returned around 4am. Someone living there making a drug run? Remember this is rock hill. Breakfast was all processed food. Waffle machine CLOGGED but front desk fixed and waffle was gross tasting. Took a prepackaged breakfast sandwich that was expired 2014. See photo. It smelled and tasted like body odor. Beds and rooms not bad but I would never stay here again

here is a letter I wrote. the out come was the manager spoke to the guy at the desk (Lee) and he said he was just having a bad day. I have video and pictures from the managers office the next day when we talked to verify everything that happened. nothing has been done and no one has offered me anything and the employee has not been terminated.. nothing.. so here's my story... If i had to give a star it would only be a quarter of one star. complaint number 11049066 filed with choice hotels. good morning, HELP!! I have a serious complaint that I have filed with choice hotels that needs to be resolved ASAP! Last night I arrived at about 12:15 am and tried to get into the front door. I tried to open the door and then I saw there was a note that said "go to the north or south side of the building". I assumed this was around the side. (( I am beside myself why we can not use the front door for our own security.)) I walked around the building to enter, used my key to enter. I approached the front desk and said "hello" and a man came from the back. I asked for towels ( since we gave our towels away in the morning )) The man gave me the towels and I asked him why we had to walk around the building.. he answered and i am quoting and I'm very specific... " its none of your fxxxxxx business " My girlfriend and I were so taken back that I turned around and walked towards the elevator. Once I entered the elevator I returned to the front desk and said "excuse me sir" I was just asking why the door was locked and why did you say that to me.. he replied and I quote " you think your some kind of privileged white person- if you don't like it get the fxxx out" I said "what?" he replied "get the fuxx out" I then walked to the elevator and called your customer support. I own several businesses and I have never been treated like that before. I want someone to call me back this morning. My number is xxxxxxx I am nervous about staying in my room. I don't know what to do. I know there needs to be a termination of this employee. This can not be tolerated. Please look at the video of this so it does not get swept under the rug. We were staying here for a week but I am worried about my safety and my property, this man works the late shift and I do not want anything to happen. PLEASE PLEASE CALL ME AT xxxxxxxx I will also go to the front desk in the morning and ask for the owners' number. the formal complaint number with choice hotels is 11049066 since i spoke with the manager the next day and to this day nothing has been done other than the employee "Lee" had a bad day. Choice hotels needs to be notified of this problem. It seems no one cares.

Choice hotels promised $50 gift cards as a summer promotion if you stayed two separate times in their time frame, which I did. That was in July. Mid October, Still no gift cards. They pass you off from person to person and keep telling you to check back every 72 hours. It’s a con game run by very unscrupulous people.