Choice HotelsReviews of choicehotels.com

At the time of booking our stay, we booked on line for 3 nights. Shortly after we had a phone call saying we could only have the room for two nights and would have to change room for the 3rd night. I asked what would be the price difference for the 3rd night for the inconvenience?. The answer was a emphatic NO and would not entertain us in anyway shape or form. Great customer service. NOT. We wrote a letter to them but got the same result. We had gone to this hotel previously 4 times but after this never again.

Econo Lodge, 16324 SH529, Houston tx 77095. STAY AWAY!! Homeless men sleep under stairwell and follow guests around asking for money and cigarettes! People partying in parking lot outside doors. A couple stood outside my downstairs room fighting! No sleep still since I’ve been here and it’s morning time already. Room is dirty, hair in tub, can’t shower. I paid $72.00 on choice hotels for this dump!! I should be refunded at least half of that. I’m a single older woman, usually not scared but I was this time! Choice hotels, you really need to look into where the 4 star review you have posted comes from!! This is a -10!!

Stayed at a Choice Hotel/ Quality Inn Orange City Florida last November 2022, the photos online were not close to as in person, as I enter the room the furniture looked like someone had rubbed oil on it. Later when I got in the bed, small black bugs appeared everywhere, I leapt out of the bed and demanded my money back and checked out. I did receive a credit the next day with the admission from the clerk that there was no housekeeping and the week prior many RV and Trailer residents stayed in the hotel due to Hurricane Ian. NO HOUSEKEEPING!!! DO NOT STAY IN A CHOICE HOTEL EVER AGAIN!!

I paid for two rooms at a hotel with points. I purchased the points specifically for use at that hotel for two rooms for one-night. Choice Hotels sent me a letter, two weeks before my stay, stating: This hotel is no longer franchised by Choice Hotels, and we are no longer able to guarantee this reservation... this correspondence does not ensure confirmation or cancellation of this reservation, so please contact the hotel first at (305) 887-2153 before making other plans. I called the number listed several times. Mainly, it rang and rang. Sometimes they would hangup right away. I could not speak with anyone to confirm my two rooms. I called Choice Hotels, Customer Care. It's actually called 'Choice Cares' (right!!!). After 45 minutes, the finally got my points back. They forced me to cancel the reservation and then want me to spend more money for another reservation. This was not something I chose to do. I had my rooms booked and paid for with a confirmation. I asked to speak with a supervisor several times because I feel I should not have to spend more money to get what I originally paid for and I was forced to cancel. Every time I asked for a supervisor, the lady kept trying to get me to give her more money even though I had not asked to rebook the rooms. I just feel there should have been some type of compensation for what they forced me to do. Checking the reviews for Choice Hotels as a hole, literally, I see the ratings are not even at a 'good' level. Two weeks from vacation and Choice Hotels is forcing me to spend more money with them if I want to use the money I already gave them. After trying to get a supervisor at Choice Care, and multiple emails, the response is, they really do not Care.

Headquarters doesn't follow its own published guidelines for reservations. If your hotel states "non-smoking" better go check- as the room may just be an as ashtray. I tried to find the cheapest, that was a horrible mistake. Paid double anyway for a really crappy room and "continental" coffee. Go someplace else.

Comfort Inn and Suites Abilene, Texas. Don’t stay here! Filthy hotel, leftover trash in our room from previous guests. Bed linens were dirty. The door knob fell off in our room. We were able to put it back on. Pool was not in use. Staff was very rude when I asked for clean towels and trash bags after housekeeping did not clean room after I had specifically requested them. This is absolutely the worse Choice Hotel I have ever stayed in.

I’m a platinum tier choice customer. That being said, I frequently stay at a lot of choice hotels. These hotels are budget friendly, but I only recommend staying at them for a night at a time, only if you need to crash for the night. These are the bottom of the barrel as far as hotels go. I’ve experienced dirty rooms, terrible service, fraudulent charges several times over. I recommend using a prepaid credit card when booking a room at these locations. Do not use a choice hotel for a family vacation. You will be seriously disappointed. The worst choice hotel is Econo lodge. I recently stayed at a Econo lodge in Fredericksburg Virginia. I do not smoke. After checking out, the front desk called me to tell me that they found ashes in the toilet and will be charging me a $150 smoking fee. I told them I do not smoke and they wanted to argue with me. The hotels are are always trying to find ways to attach extra charges. Choice customer service is of no help. Again, do not expect much or stay long at these locations. They are good for nothing more than crashing for a night.

Before Woodspring Suites on MacFarlane Blvd. in Charlotte, N.C., we were huge fans of the Choice brand. Not anymore! There is hardly a good thing to say about that place! The maintenance man and Ms. Anna are the only people with a decent personality to speak to people. The mattress is comfortable but didn't get to enjoy it because the people upstairs were an absolute nightmare! Stomping, banging, slamming things, pounding... my dog hid under the bed! Complained to management SIX TIMES and NOTHING was done so we were supposed to be there for 37 days but are leaving after 2 weeks! You have to wash THEIR linens. We were there 2 weeks and got NO housekeeping! Swapped towels and got 2 towels and only 1 was clean! No breakfast, the outside is disgusting, unattended minors throwing rocks outside, cockroaches, they said cookware and coffee maker are available to purchase- they're not- I believe they're waiting for someone to leave some so they can sell someone else's. Lol. They're shady like that. If you leave early, you don't get any money back so, selling what someone left is not beneath them. So, this is just some of why CHOICE BRANDS is now at the very top of our NEVER GONNA DO THAT AGAIN list!!