Choice HotelsReviews of choicehotels.com

Horrible customer service. Both at the property and the customer service phone line. NO HELP AT ALL!!!! Much better options for the price.

Comfort Inn Cambridge, Ohio is a joke. avoid at all cost. They advertise a pool and a hot tub but they are both closed and have been for many months. Our bathroom was filthy. The bathtub actually had holes in it, the wallpaper was peeling, the doorknob had a brown layer of crud on it. Very unhappy that this hotel cheated me.

Appalling conditions at Econo Lodge in Birmingham, AL (which has since closed) - dirty, roaches, holes in floor & walls, torn sheets, no ice, locked lobby. Outdated & misleading info on Choice hotel site. And even worse was the response from Choice corporate "customer care" office - they won't set or enforce minimum standards on hotels, don't care about misleading web info, and won't allow all paying customers to post reviews.

Beware!!! Do not buy points pay cash points can not be redeemed for in room whirlpool which is why points was purchased I hate it here!!!! Called customer service no help

Horrible , unethical , SCAM!!! Do not use. They will book you for the wrong location and not issue a refund! SCAM. Stay away!

My credit card compromised after making reservation on May 15 2023- Quality Inn Midtown Savannah GA - denied I had a reservation - 677229099 - canceled confirmation 506719838 never received refund. Do not recommend a thief works here.

Treats usability testers like crap. Don’t recommend associating yourself with this company at all.

Choice Hotels sucks. I was almost at platinum level with points and received an email to use my points before they expire. I used my points to book a hotel and paid $30 more than I would have paid without using any points after they added hidden fees. Total b*llshit*t scam. Done with Choice Hotels.