Choice HotelsReviews of choicehotels.com

Hands down, The Quality Inn, 53 West St. Ashland, NH, is the worst hotel I've ever stayed in. I stayed in rm. 208. Honestly, I can't say one positive thing about the place. Odors, mold, wallpaper falling off the wall. Etc, etc. The management couldn't care less. I sent corporate, the photos, to show them what a pit it was, to no avail. Stay away...

In januari een overnachting geboekt en betaald voor juli. In maart een mail gekregen dat het hotel niet langer bij de keten hoort maar dat ik bij het hotel moet zijn. Die zeggen geen betaling te hebben en Choice hotels biedt me als goedmakertje alleen wat punten en reageerd nu niet meer op mijn emails. Verselijk onbeschoft om zo bestolen te worden.

I am loath even to leave a one-star review. We stayed at the Quality Inn in St. Petersburg Florida at 2595 North 34th Ave. To say that the place was FILTHY would be a colossal understatement. Next, the people who run it do not care one whit about the customer experience. Could not get towels to swim in the pool and they never even told us what was customary at their hotel. We asked for towels one night because we used ours for the pool. They never brought the towels. The front desk is sometimes manned by a young man who will finish speaking on the phone before even looking at you. If he had a cell phone to his ear I would have grabbed it and hung up. Finally, the service in the day was very good. I only wish that the crew at night was half as good. I'll never stay there again. I'll pay the few extra bucks for a good hote.

Scam-ey website, tried to cancel, got a network error and message that I have to call. When you call, the person will pretend they have IT issues and need to give you a call back. They never call back. They also ask for all your details and try to make cringe small talk. I called twice, it did not work, literally called the hotel and cancelled within 5 seconds.

Choice hotels discriminates against the Military and those that use the military rate when booking a room. The military and government employees are the only customers that are specifically prohibited from using the Choice Hotels Lowest Price Guarantee program. Even when the price discounts that AAA, AARP and seniors get are the exact same price per room as the Military discount.

I attempted to make reservations for the Marriott Residents Inn in Jonesboro, AR for 2 rooms. Upon making the reservations the reservation date was changed to the date for the reservations being made. I call for help with the reservations line and was told that the reservations could not be changed since the date the reservations was made was the date of the reservations. i have talked with customer support and the representative did not speak clear english or the representative did not have the authority to make changes to the reservations. I ask for a refund and was told it was not possible. I was told I would have to speak with the Residents Inn and ask for a refund. The corporate website is of not assistance as they do not answer the phone line and the email addresses for corporate leadership errors out. Choice Hotels stole money and I find it hard to understand why this business is still operating. Looking at other review I understand the poor ratings

Se potessi darei zero stelle, ho fatto una prenotazione di un hotel loro associato (Econo lodge) 6 mesi fa, oggi a distanza di pochissimi giorni dalla data di pernotto mi comunicano che l'hotel non è più associato e quindi non possono garantirmi la prenotazione nè tanto meno cancellarla. Il mio profilo del loro sito restituisce degli errori e non mi fa cancellare la prenotazione. La loro assistenza mi dice che non riescono a contattare l'hotel ma nel web l'indirizzo email dell'Econo lodge corrisponde a Choice! In pratica una truffa: non posso cancellare e non posso sapere se la prenotazione è valida. Certo se vedrò arrivare sulla mia carta anche un solo cent di addebito andrò per vie legali. Io voglio poter cancellare la prenotazione e non aver mai più a che fare con loro

I had made a prepaid reservation through AARP - Expedia for one night at a Quality Inn in Booneville, Missouri. On arriving we were told the hotel had no hot water and had no idea when it would be repaired. I asked if we could cancel the reservation and still receive a refund even though we were already past the cutoff for receiving a refund. The desk manager said that would be no problem, and they would even call Expedia to waive the no refund rule. So we called AARP - Expedia and cancelled the reservation, and found another hotel. Long story short, Quality Inn NEVER called Expedia, nor will the answer calls or emails sent from Expedia. Expedia has now told me "Sorry, they won't respond, there's nothing else we can do." I called Choice Hotels customer service and their response was "You'll have to get the refund from the hotel itself." Good luck with that. In the future I will avoid Choice Hotels like the plague.