Choice HotelsReviews of choicehotels.com

I am really in rage because of the terrible customer service. We booked and payed our stay in two weeks from now at Quality Inn Bellevue back in January. Last Friday we received an E-Mail from choice hotels saying, that the Quality Inn is no longer part of the franchise and that they couldn't guarantee our reservation any longer. Even though we booked on the official website of choice hotel, they had no other proposed solution than contacting my bank institution and hoping for the best. All they could tell me was, that the hotel is really closed. We don't know who has our money now and have no clue if we will ever get it back.

The location in Lakewood, is the worst. There is a person that works there, by the name of Leslie and there is a maid there, who steal and lie. Leslie and this maid stole my Tiffany's bracelet, some clothes, and money. Then made fun of my son and I for being homeless. She made us leave in the middle of a rainstorm, knowing we have car. I have contacted the corporate office and they do not care at all. If you stay, but I recommend you do not, lock up your valuables. Watch out for the maid as well. She claims to only speak and understand Spanish, but she knows English. DO NOT STAY! LESLIE AND THE MAID STEAL!!!!!!

My husband rented a room at Choice Hotels on two occasions when I wasn't with him. The credits never showed up on my account. I called and after waiting on hold was told that that person couldn't do anything but to call a different number that would be able to help. I was also told that they wanted to reward me for my time by having me stay on the line to get more points. I'd been suckered into that before and knew it is just a sales pitch. I called the other number and was again put on hold before finally being told that since room was in my husband's name Choice refuses to give us credit saying the reservation had to be in MY name. If that is the case why didn't either hotel tell him that at the time? I asked to speak to a supervisor and was told the answer would be the same. I asked for an email address for someone who could make a decision and was told no. She said my only option was the contact info on website. After finally finding a form that didn't require a confirmation code (didn't have one since was a walk-in situation) and spending even more time writing an explanation of the situation the form came back saying something had gone wrong and it wasn't submitted so that time was also totally wasted!! I tried replying to an email I had received from them but it came back that it is unmonitored and referred me back to the site that also went to LaLa Land. They obviously don't want any feedback.

The website is impossible to change or cancel a reservation. I'm sent to a link that says it has blocked content.

I recently booked a stay at Country Inn & Suites by Radisson, Lewisburg, PA over the phone with Mattew from Choice Hotels, and unfortunately, my experience was far from satisfactory. What was advertised as a economical getaway turned out to be a string of disappointments from start to finish. First and foremost, the booking process itself was misleading. On Google Hotel the fee of Quality Inn New Columbia-Lewisburg was $58.00 and Mattew said that he could keep this fee for Country Inn & Suites by Radisson, Lewisburg, PA. However, upon arrival, I was shocked to notice that the fee was $642.69. Mattew is unprofessional and seemed indifferent to guests' needs. Overall, my stay at Country Inn & Suites by Radisson, Lewisburg, PA was a regrettable experience that I would not wish upon anyone else. I urge prospective guests to proceed with caution and consider alternative accommodations that value honesty and transparency.

Booked a hotel stay with them in Walla Walla. Travelling with 2 dogs. Repeated several times with agent that I was travelling with to dogs and received confirmation that this is included with my reservation. Booked room and stayed two nights. Just received additional bill for $250 for not informing hotel I had pets. Called the hotel and the directed me to Choice Hotels. Choice Hotels apologized but basically said, "Sorry but not sorry" I am furious and will NEVER EVER use them again.

Last week I booked a room through App. Put on my debit card information in reservation. Upon check in they had me put card in reader. The charged in the app reservation and again on reader. I caught and the hotel tried to adjust and ended up charging 3 times. I contacted bank and hold times on hotels ridiculous and 6 business days to post from pending before you can dispute. I thought cleared with bank and charges went through again. This happened 2 other times with using the Choice App. Pretty sure many people have been charged double and don't know it. The manager at hotel said that it happened to someone else same day. Don't use the App not worth the points. Use Expedia as your card information never given. I'm sure a class action is on order. I'm sure it's happening a lot without customers catching it.

Choice hotel group is scam pure and simple. Went through a travel company to book in a provided room block for a soccer tournament. Have done this numerous times with zero issues at other hotels. This is the first with Choice and will 100% be the last. I chose to pay in advance at the time of booking. The tournament ended up getting cancelled and even though it was still days more than the cancellation window, they do not refund money when you pay before the stay.