Choice HotelsReviews of choicehotels.com

I booked a hotel room for one night. Provided my address with the booking. When I went to check in I was told I could not check in because I was local to the area. They told me the disclaimer was included in the listing, it was but it was in fine print in a “see more” section that no one ever looks at. They still took my money even though I provided my address and knew I was a local resident. Poor business practices with this company and I even have to wait up to 20 days for a refund when I paid for a service that I was refused.

Racist workers and the company does nothing even when showed video footage of the incident. Very unpleasant and unwelcoming experience.

I would give them 0 if I could. Horrible service and they misrepresent the points and number of nights to not allow you to get to next level.

To call this booking line cost me over £2.50 for a 4 minute phone call , it’s saying 7p a minute but then your phone provider charges you 55p a minute, that’s 62p a minute to call the reservation line , I got cut off because my safety buffer £2.50 . Will not be calling it back

Very very bad, I can't buy points in the system and tried thousand times, but failed all the time...the customer support is a joke and too stupid, can't resolve the problems at all, they couldn't find the real reason but always tell you should do, but I already do as they said, they still tell me do so while I was failed in their system

Very bad customer service, they do not care about your reservations and blame it on the local hotel, while the hotel said have nothing to do with the website a real scam

I am writing this review . To bring to ppls attention that if you have any complaints about a stay at any Choice of sub branded hotel . Ie comfort inn hotel . And have a complaint about issues ie . Black mould . And potential extreme safety issue . As in a 70 mm 10 mm thick support post that is 90% rusted out . Which I luckily have pics of . Do not seem to be of any major health or safety concerns . Have to date had over 6 calls to Choice Australia . With no satisfaction . But was offered a complimentary privilege card . And some bonus points . For any inconvenience . Lol . I have since received a call from Choice USA . Who acknowledged that the complaint was valid and on a recorded call was told I would receive a refund . Once providing a booking no . Waited for a call no call . Contacted the US no . To provide the booking no . To then be told sorry we now can't give a refund as this is in Australia . After initial call saying it was the least that would be done as Black mould was not acceptable and passed a possible health risk . Then asked to hold to be transferred to Australia . But was just disconnected. So tried the Australia depth. To be told sadly no refund possible . As mentioned above do have several pics clearly showing multiple issues . I . Believe that this is such a dissapointing lack of response or interest. This is why I have written this review . To be treated so poorly and above issues deemed not important or serious . Is SAD to say at the least . And to not be willing or compassionate enough to at the least offer a refund of $220 Au . . I can not put into words how very frustrating and dissapointing this complaint has / hasn't been dealt with . In closing have cut up my privilege card . And would never stay in any choice or sub branded hotel again . Only wish pics could be attached . Very DISSAPOINTING CHOICE . TO SAY AT THE LEAST .

Choice Hotels clearly ignores the Mail Preference Service, which allows people to opt out of direct mailing. I am registered with MPS yet I still received unsolicited direct mail from "no" Choice Hotels. If a business does not abide by these rules then, in my opinion, it can't be trusted on any other level. I see from other reviews of their services that most people seem to agree with that. I would avoid them.