Choice HotelsReviews of choicehotels.com

AVOID AT ALL COSTS. Scammers!! They said they would charge $90 and then took $120 out of my bank without any paperwork or authorisation and are refusing to refund. Taking up with my bank and will also be looking into legal action to take these scammers down. I have clear paperwork saying $90 so BE AWARE. They blame the motels saying its individual responsibility of each motel when they promote a lieing scamming choice hotel discount membership free if you sign up to a newsletter online. I regularly use BOOKING.COM normally and just thought I would try some different companies, but please trust me when I say BOOKING.COM is a million times better!!!!! DO NOT USE THESE CHOICE HOTEL SCAMMERS, someone needs to get them shut down.

It's crazy. I'm traveling due to death in a family. I drove from 4:30 in the morning until 5 in the evening I was tired. I wanted a room and I say I'm a platinum member and these people are full of choice rewards and then they say there was 15 people took all back in head of a line. Inform me and I never gotta call back someone I call today. I guess they're offshore. There may be Filipino or Asian people who is very brazy. Brassy and had an attitude talking about what we're doing our best. We're doing our best to help the customers last night. Your best is not best for me. When I had to sleep with my Lexus. As you need, give me a break and then all I get it as an attitude which you guys. I'm getting pretty fed up with this fool machine this week. Comfort and sweets and they're reward program. And then I still didn't get over that situation that happened last summer, where comfort Inn on Bush River Road in South Carolina accused me of smoking in the room when I had went to the hospital the day before only extended the room out. Because I didn't have the fortitude to go get another room high in sight. It would have been better to do that because they moved me from A. Roach invested hotel the night before comfort Inn suites to the one on Bush River Road and end up keeping my deposit because I emptied my purses. I used to model and we're a different person every day sometime 2 purses. I mean, who would be dumb enough to smoke in the world when there's no smoking, when I could have purchased a smoking role, they want to tell a lie and live on it. Greed is something else.

No blankets in the room. Had to request, and they provided old frayed ones. The room reacked of heavy de-odorizer spray or the like. Went to put some food items in the refrigerator and the unit light was on but was not cold, checked the temp setting and was on the coldest setting, otherwords was not working or working properly. Went in to take a shower shortly after and no hot water.. called the front desk and they suggested to just run the hot for about 30 MINUTES.. ARE YOU KIDDING ME? I then mentioned about the refrigerator not working (properly) and she said they would a send a technician to look at it tomorrow. That might work for the next guest, does little for my stay. I will NOT recommend to anyone to stay at CHOICE HOTELS.. Not to mention the paint patch spots all over the room and bathroom, the overspray from painting on the bath window and around the baseboards. Not even going to check for bed bugs or the like, let someone else have the pleasure. I am relatively easy and have had some good stays and some issues with rooms in the past, but for the expense and with today's technology you would think 🤔 these things would be better by now. I want my money back, and maybe all of it as I made these reservations well in advance.. You OWNERS better take note, or maybe you just don't give a sh*t...

Choice Hotels @econo lodge christiansburg, VA your hotel is disgusting! I booked a night on 4/15/25 and the room was so gross! Water damage, smelled terrible and there was fresh BLOOD on my blanket! When I called to complain I didn’t even get an apology! The hotel offered me a 25% refund! For fresh blood on my blanket, you should give me 100% refund! When I called @choicehotels I was offered 8000 points and that doesn’t even cover a one night. Stay anywhere nice! Do better this is disgusting! I would have given zero stars if possible!

Choice hotels directed me to bluegreen vacations which is also a part of choice and my money was taken I was not allowed to utilize the vacation package and my money still has not been returned to me in over a year

Choice Hotels are one of the world's largest hotel franchisors, representing over 7,000 hotels in 41 countries including the Radisson, Cambria and Quality Inn. Their rewards program allows you to transfer points to a number of airline rewards programs such as British Airways, United Mileage Plus, Qantas Frequent Flyer, and Velocity. You earn points for hotel stays plus you can buy them. It was not long after I purchase 230,000 points when I received an email to say I had earned a ‘free night’. But when I tried to claim the free night, it was refused. Despite the e-mail and promotional material I had received that clearly stated I had earned a ‘free night’ – in truth there was no free-night. Choice Hotels claimed I misunderstood the offer, and it was to redeem points to book a free night. But my points were paid for not a reward for a hotel stay, so if I used them to book a hotel room it would not be ‘free’. If I were to apply their explanation of using points for a hotel room then it should have said 29 nights not 1. I don’t believe this was a deliberate attempt to deceive, but a case of a poorly designed marketing campaign implemented with little thought and without the necessary legal advice. So, given the ‘you didn’t understand’ response I received, I filed a complaint against Choice Hotels with NSW Fair Trading. Rather than apologise and honour the offer, the initial reply by Choice Hotels to Fair Trading said this was 'a user error in the redemption process, compounded by incorrect advice being provided by the call centre operator'. In other words – it was my fault. It’s fair to say, their response is not acceptable to me, nor has it been acceptable to Fair Trading and the case continues.

I stayed at the Comfort Inn in Fort Erie on Hospitality Dr. It’s one of the worst hotels that I have ever used. On checking in I was asked for my credit card to pre- authorize for incidentals. I asked how much they were going to pre authorize and was told they do not know, it could be up to $400. After the pre authorization was done, they still could not tell me how much was authorized. The final blow came when I went to take a shower only to find out that there was no hot water. After waiting over 2 hours. The problem was not fixed and they had no idea when a plumber would show up.

We stayed at the Comfort Suites in Humble, Tx for three nights. The first night I couldn't sleep due to the room being so close to the Sam Houston Pkwy freeway and the noise from the traffic was extremely loud, we wondered if the window was open, but it was not. The last night we found a giant cockroach in the bathroom and once again I didn't sleep well due to wondering if the hotel was infested with cockroaches. The management said there is nothing they could do about the cockroaches. I called the hotel before booking the reservation and asked if the pool was open, and they advised that it was open. When we arrived, the pool was full of green/black water and the sign on the gate to the outdoor pool read, "Out of order". I asked for some type of a refund due to not sleeping well for 2 nights and the mis information regarding the pool, but they said all they could do was give us "additional" points. I explained that wouldn't work for us since I wasn't planning to use any of their points. The manager advised she would speak to the owner and get back to me, but they have not responded. I called the 800 number, and they also offered additional points, but no refund. I will never stay at another Choice hotel.