Choice HotelsReviews of choicehotels.com

My room deposit was never returned. $200 taken and not paid back

I booked one particular night , they send me a confirmation for another, absolutely different day!! the "hotel" I've got was a sort of Motel 6 for an overblown price. These are SCAMMERS! avoid if you can.

I booked a room in Santa Rosa. Two weeks later I received a cryptic email stating that Choice Hotels sold the hotel, that they don't know who they sold to (I am not making this up: "While we don’t know the new name of the property..."), that they don't know the status of the reservation and that they will NOT issue a cancelation. I spent 45 minutes on the phone with various Choice Hotel agents who were all very unclear on what will happen now to my reservation and charge. This is beyond unprofessional behavior. What a waste of my time.

I've left reviews, contacted Choice Hotels, and done a BBB complaint. They have ignored everything. They will not refund me for my terrible stay in April. Many things were wrong with the room but the worst of which was the bed bug bites that developed and were all over my body. Their website promises a response in 24 hours. It's been a month and nothing. Someone quickly responded to my negative feedback to their survey then vanished after I said an apology was not sufficient for this severe issue. After waiting weeks and sending follow up emails with no reply, I used the contact us form on their website that promises a response in 24 hours. I looked at their BBB complaints and numerous ones mentioned bed bugs. Stay away from this chain! They are awful and then ghost customers. I have pictures of my bed bug bites and have offered to send them to multiple people at the company. They would really rather lose a customer than just refund less than $200. Nasty and stupid company.

I tried booking a room over the phone and they charged me for hotel points that I never received- saying my card declined. They have not reversed the charges. They ran my credit card for $288.40 three times.

I used to travel a lot. And I stayed at choice motels all the time. This is my first time-traveling in a long time. I stayed at 4 different places. Only one place was really good. The first place lost its power, which was not their fault. The third place was so dirty. I wouldn't even take a shower or eat the food. Even though they had high ratings of 4. The fourth place I stayed 2 nights. After the first night I requested to be moved to a new room. The air conditioner was not working and making lots of noise. That kept me up half the night. The vinyl floor with sticky. The shower was dirty. And I just so happened to look under the bed. I took photos of what I saw. Don't look under the bed. You will not like what you see.

Beware: My Room Was Robbed – No Help, No Security, No Accountability I stayed at MainStay Suites Las Vegas Convention Center (3045 S Maryland Parkway) in May 2025 and had one of the worst hotel experiences of my life. My locked hotel room was broken into sometime between Saturday evening (around 6 PM) and Sunday morning (9 AM) while I was out with friends attending a concert. All of the following was stolen from my room: • My green card • 8 bank cards • $2,000 in cash • 2 luxury handbags (~$2,500) • Balenciaga sunglasses ($500) • Jewelry box (~$2,000) → Total estimated value: over $7,000 Even worse than the theft was how the hotel manager handled it: • He refused to check the CCTV, claiming it “wasn’t working” • Wouldn’t file an incident report or escalate to anyone higher • Said theft is the guest’s responsibility • Refused to show electronic key card logs for the room • Was rude, unhelpful, and dismissive throughout the process This is extremely concerning because I had lost my room key earlier that day (05/17/25), and the same manager issued me a new one. He knew my room number and also knew I’d be out all evening. The room had no safe, no security protocols, and apparently no functioning surveillance system. I filed a police report and contacted Choice Hotels Corporate but I want others to be aware: this property is unsafe, the staff is unprofessional, and there are zero protections for your belongings. Think twice before staying here — especially if you value your safety, security, or belongings.

3500 Venture Parkway, Duluth GA 30096 Checked in: April 25, 2025 Checked out: April 27, 2025 Walked into the lobby to check in and it smelled like they had used an entire warehouse of Fabuloso cleaner. All of the lamps in the room had such low wattage light bulbs you couldn't read comfortably. People were smoking on the balcony and it smelled horrible. I don't consider this as being smoke free. I went to take a shower and the bathtub was dirty. There was hair and other things I couldn't identify in the bathtub. We had to use the sink to wash, yuck. The second night we stayed, we were woken up at 3:00 a.m., to a lady yelling and cursing at someone. To say we were happy to leave is an understatement. Charles & Alfreada Harmon