Choice HotelsReviews of choicehotels.com

firstly got the price wrong, then cancelled our booking without notice saying fully booked. shocking

We joined the Choice Privilege Program hoping to accumulate points for a free room. We did not vacation for several years as we were building a business. We traveled across Quebec and the East Coast of Canada for several weeks. The room in Quebec and in Prince Edward Island were dirty, musty and had not been updated in several years. A tour bus of travelers were put in the new rooms while we were put in the old section of the hotel. When we checked the status of our account we were told that the our points had expired ? I was further told that they were sorry but there's nothing that can be done. We will never use this program again and I would suggest utilizing that you look elsewhere for accommodations.

STOLEN LUGGAGE AND HORRIBLE SERVICE at ECONOLODGE located at 460 East ST GEORGE BLVD in UTAH. My suitcase was stolen on August 5, 2024, the same day I arrived at the HELL EconoLoge motel located at 460 East ST GEORGE BLVD in St George in UTAH. There was terrible lack of safety. When I checked in, Nick, the mean manager instructed me to put my luggage by the back office of the motel. My assigned room was on the second floor and there was no assistance. Nick never offered to keep the luggage inside the office nor in a storage around the motel. The burgundy suitcase disappeared without a trace. The only people who were around the back area were the Indian 's four family members. When I reported to Nick about the looted suitcase, he did not care. Instead, he ordered me to leave the motel despite the fact that it was extremely hot on August 6 in St George(108 degree heat). The Check in with the rude Indian manager was horrible. Nick, was unprofessional, unwelcoming, disdainful, and dishonest. He discriminated against me and treated the other guests with respect. in addition, Nick's wife, his 4 family members and his housekeeper working with him had NO customer service either. They were all extremely unfriendly, discourteous as well. Before my trip, I had called the motel twice to make sure I could stay there for a week and the Indian agreed and told me that it will cost $403 for the week. However, as soon as I walked in the motel, Nick was extremely disdainful, condescending and disrespectful. The next day, Nick wanted to recheck my ID again and demanded I gave him my bank card so he could write the card number down even though he made me scan it 3 times for the same transaction. I asked him if I could pay with cash or use another prepaid visa gift card, he refused. This was a terrifying experience I had at Econolodge. I am requesting the refund of $54 and the stolen suitcase. KN

On July 22 at 3:07 PM, I called +1 (800) 300-8800 and was assured that I would receive a full refund. I was promised that a manager would call the next day to confirm this. This issue arose because a Choice agent mistakenly made my reservation for July 18-21 instead of August. On the afternoon of July 23, I called back since I had not heard from the manager yet. A very helpful representative sent emails up the chain detailing my situation. They indicated that if the recordings of my calls were reviewed, it would confirm that I was promised a full refund. However, the email I received from Choice blamed me, saying that I was a no-show, and stated they would not issue a refund. They also ignored my request to review the call recordings. Although I had rebooked my reservation for August, the lack of professionalism displayed by the supervisor has led me to decide to stay at Hilton instead and cancel my Choice Gold Membership. Additionally, many of Choice’s properties are becoming outdated, and poor customer service like this only makes it harder for them to remain competitive in an ever-changing market.

I booked through the app and was double charged twice on two separate nights at two different locations!!! This is a common complaint and is not an accident. The app says "server error. Please resubmit." When you resubmit your credit card is charged again. If you call the front desk number displayed by the app, you are routed to a Phillipine call center and have to ask for the actual US front desk.

This review has to do with the Corporate office for Choice Hotels Canada! I have been a member of Choice Rewards for over 20 years and they are getting so greedy and chincy at the expense of the Customer. Just to name a couple of examples: 1) they are running a contest right now where if you stay 2 nights they will supposedly give you 8000 Choice rewards points so you can purchase a gift certificate valued at $50.00. So I sign into the Choice hotels website and it doesn't show this offer at all which is very misleading to say the least! What they do show is that you can purchase a $25.00 gift certificate for 8,000 points; so what happened to the $50.00 gift certificate offer? So I call Choice Rewards about this and the guy tells me: I can give you that offer over the phone! They only say this so they can't be charged with misleading advertising! 2) so I stay 2 qualifying nights and they only award me 7,599 Choice points instead of the 8,000 Choice points! So I call them on this and I get some BS story that they will give you between X # of points and 8,000 points! So I tell the customer service guy that I was shortchanged by 401 Choice points and he refuses to give me these missing points! TALK ABOUT NICKEL & DIMING THE LOYAL CUSTOMERS! CHOICE REWARDS IS NOTHING BUT A BIG SCAM! Years ago you could get one free night if you stayed 10 nights. Those days are long gone! I think that a lot of Choice Rewards customers are realizing that Choice Rewards IS NOTHING BUT A HUGE SCAM! My advise to you is to take your hotel business elsewhere and BOYCOTT CHOICE HOTELS!

Although No one is the owner of this choice hotel Trust pilot account, I just made this to make everyone aware. I made booking online through booking.com and stayed in the comfort inn hotel Marina (14-19 April 2025) book ref 4821220210, while check out, I asked about the payment and Paid in the facility and they informed me that the booking fee will disappear after sometimes. Surprisingly, the creditcard statement Charged me twice, before check in and after checked out. Several email and phone call reveal no one responsible Neither Booking, Comfort inn Nor Choice, however creditcard company confirm that the fund is requested from Comfort inn for Both occasion. And I requested investigation through creditcard company for unresolved situations.

I stayed at the Country inn in Onterio Ca. I would not recommend it to anyone. Upon arrival i was asked to stay in a different room than the one i Booked, if i wanted the a different room i would have booked the other kind, she didnt say why she wanted to put me in it but im guessing from all the kids around and the ones playing football outfront in the parking lt they needed the one I booked, I overheard something about a soccer tournament or game. I took the smaller room just so i could get into it i just had driven 6.5 hrs in LA traffic. Was exspecting to hear the kids all nite because i did hear them in the hallway for awile but i didnt after about 10pm. The place is not a quility place in my opinion, there was alot of broken tiles on the floor in the lobby area and i also noticed quit a few in the at the elevator entrances. My room had a funky smell but not enough to try and hassel another room, i got use to it. There was multiple broken/cracked tile in the restroom as well, the scary part was the crack in the rimm of the toilet, as i sat i was crazy nervous that it was going to collapse and id get all cut up from it, could you imagine calling for help (if i could get to the phon) and have to have people come to me from the toilet collapse. The bed wasnt bad pretty comfortable i guess. Over all from the lobby then my room didnt have a good clean feeling. The breakfast the next morning was gross, water eggs and rubber sausage, should have opt for the dry cereal but didnt typical 2 star hotal breakfast. Was a little nervouse because all the parking in the front was full so parked in back and there was a several homeless people around so bit nervous from that. I real problem i had was there "policy" I had booked my stay for 4 nights for work though rewards on my credit card and paid for it, I got my work done early and was checking out 2 days early so the night before i left i asked about it and was told no problem they would refund it to my card but I had to do it through my card which i did and called them, The lady called the hotel to verify and the lady said no problem but had to do it through the hotal manager and had to call after i checked out. Exactly what I did but guess what NOW its not the policy to refund if i leave early, after i was told it was no problem. My credit card travel talked to the Manager and same thing, so now aftr i check out and they can rebook my room to somebody else and get the revenue twice because I left early and no refunds for me. DIRTY CROOKEDD & DISHONEST. The manager could have worked with me on it because i will be returning to area in a month but insteed wanted to be hard nose. So now they will loose the revenue from my next trip to area and the neg review here and other sites and all the pepole im in contact with in my travels and friends and family, They loose MUCH more than if the would have worked with me or just refunded they days I didnt use, VERY poor "Policy" and management, Ther are multiply other better scale Hotels in the immediate area that will get my future and friends business. I really wish i would have takin pics but didnt think of it till after.