Choice HotelsReviews of choicehotels.com

I've been in a choice member for over 7 years now. I can honestly say I've never been so disappointed in a rewards program. I used to receive a $5 gift card every time I would stay at one of their hotels. Since their update to the program, I received one $5 gift card over 20 nights, where before I would have received four! How extremely disappointing! If I were you I would find another rewards program to join with a different hotel chain because this one is definitely not worth it.

Me and my son was staying the weekend but it ended in 1 day because me & my son was getting bit by bedbugs while we was sleep and when we woke up it was bites all over him and my back. Had to go to hospital to get checked out. This was the worst experience i ever had at a hotel. I lost expensive clothing due to this issue. Me & my son been having sleeping problems just feel like the bugs still on me.

Tub plug does not work, sink backs up and is filthy, altogether this is a dump of a hotel

Seltzer group partners Insurance : where keystone agency partners, and now bain capital credit and warburg pincus they are NOT what you might think , they are a large Insurance group which is owned by the private equity companies above.They were owned by independent owners but are now a group that has lost the personal service , they don't even do the insurance estimates at there local offices ,don't even take your insurance payments it's beneath them now no personal service just send your money directly to the insurance company .They seam to just sell policies . Did you know that insurance agencies get commission,and if you stay with the same insurance company the next year they get even more money if they keep your policy with that insurance company . For them to look at other companies for you they wouldn't get the retention bonus. So you should ALWAYS look at insurance rates each and EVERY YEAR you just might find lower rates with another . Insurance company . Insurance companies ONLY care about profits and not your pocketbook.

I was ripped off... I paid online for one night, when I got to the hotel I was charged again, at this point I was too tired to realize what had happened. Later I sent proof of the double payment and I was given some pathetic excuse.

Terrible rewards program do not sign up I redeemed a month worth of stays for gifts cards they emailed me saying I'd get virtual cards and my home was demolished they state I'm basicly beat that I should have chose virtual how does it make sense that you can claim you will send me the virtual copy and not and I tell them the property doesn't exist there's no mailbox and and they still just steal your points I'll never stay in a choice hotel again and I'ma diamond elite member I've spent 1000s at there property just to be robbed of 100 in gift cards company will find a way to scam you I was messed around for a month with false hopes n promises and they won't even give my points back

Zero stars if I could. Choice Hotels were my choice back when I was traveling a lot for work. But now post pandemic and several hurricanes later these places are cesspools of corporate greed. What used to be an excellent chain has become poorly staffed, with reduced amenities, unpublished "fees", and sketchy clientele. One location in NC actually had a sign at the front desk reading "no refunds after 10 minutes from check in". The room looked clean, but had an offensive smell of mold and mildew. The exterior trashcans were overflowing with fast food trash, empty beer cans, and dirty diapers. There were security cameras everywhere, and the front desk dude watched everything he could on them. He would literally come running out the office and confront you if you went for a walk around the building. "What are you doing? Why are you out here? What? What? What?" Raccoons also scatter the overflowing trash cans, making the trash problems worse. My advise? Avoid. Book elsewhere.

Booked one of their hotels, and they refused to help with a horrible situation. They kept saying I needed to work with the outside booking party and they couldn't be of help. The hotel refused to check us out when we asked, we were lied to repeatedly and had a horrible experience. When we asked Choice Hotels where to file the complaint on their hotel and the management they refused to help. They did not care we asked to check out 3 times and we were still not checked out. They kept saying talk to the booking engine or the hotel, who is who we were trying to file a complaint against. They were unhelpful and unsupportive. I will NEVER book another one of their hotels.