Choice HotelsReviews of choicehotels.com

I only put 1 star so I can write the review. Horrible Horrible Horrible customer service. I called the number they had on there website. I spoke with a woman name marylin . 1. Can you please let me know for 6 adults we need 2 bedrooms each bedroom has a king bed which is perfect and please make sure we get a balcony. We need it for July 1 to July 10 . She immediately said to me ohh I dont know if they have 2 bedrooms, I dont know if they have a balcony. I told her they have it available I see it on your website as we speak. Then she said again I dont know, maybe they have maybe they don't. Now listen to this i said to her can u contact the hotel directly and she said yes. Then she came back and said that she tried to call the hotel directly but because its international there not allowed to call. Lol lol lol . The woman is soo stupid soo unprofessional , no knowledge what soo ever. Then she said can I help you with anything else lol lol lol. Help me with something else lol lol lol , you never helped me from the beginning m little did she know while I was speaking with her I was booking on expedia from July 1 to July 10 lol for 6 adults lol. Also the hotel I booked from expedia was total 8 thousand dollars lol on there website was 17 thousand dollars lol lol lol. I told her thank you for nothing and I asked her do you know why you work for choice hotels ? Lol she said I dont know lol lol. OMG I said you are soo stupid. Go back to school or get another job lol .

Svarar inte på ansökan, trots kvalificerad sökande.

I had the absolute worst experience I've ever had a hotel /motel here. I found bed bugs in the bed full of blood. I called the front desk and reported it. The worker Kendall at the front desk was very unconcerned and nonchalant. She stated the manager wouldn't be in until 8am.She moved us to another room, we checked this room for bed bugs and other problems, room didn't have a remote. After letting her know she changed our room yet again. The third and final room's WIFI didn't work. We spent all night moving from room to room. I called Choice Hotels customer service line where I made the reservation- they spoke with empathy but basically said there was nothing they could do-talk to the manager. I called at 8am, was told the manager wasn't in and wouldn't be in. I told the front desk clerk Dorris that our room had bed bugs and she emphatically stated "Oh no we don't have bed bugs, love bugs maybe but not bed bugs!" She proceeded to yell and be extremely rude on the phone. I couldn't believe it, I felt that surely someone was about to jump out the closet and say -You've officially been punked! I requested to speak to the manager who never spoke to me but informed Dorris that I could be refunded 15% of my total reservation. I checked out of the hotel and went to the Hampton up the hill. I will never stay at any Sleep Inn or any other Choice Hotel.

They do not even deserve 1 star. I stayed at one of their hotels in Sydney for 10 days. I have the tax receipt to confirm my stay and that they should be transferring my points to my QF account. It's been over 4 months now and they have not transferred my points. I have been chasing Choice Hotels up on a weekly basis. They have completely ignored my emails. When I call their helpline, they hang up on me. Their failure to transfer my points to my QF account has resulted in me losing nearly 500K QF points. I have contacted and filed complaints with ACCC and NSW Fair Trade. Do not use Choice Hotels. They have no respect for customers and they totally betray the essence of what hospitality and customer service should be all about. Shame on Choice Hotels.

Booked a night at the Abitta Boutique hotel, Ascend Collection on choice hotels website February 17,2025 for stay on January 16, 2026. When we got there to find out it was not a Choice hotel property. We were put in the hotel next door, not what was pictured on the Choice Hotel website. The room was disgusting, dark and dingy with a broken window shade, safe, dresser draw and not even enough light to read . When I contacted Choice Hotels I was told they dropped the property July 1, 2025 and Basicly did not care about this bait and switch. And refuse to take responsibility for this situation. Do not trust Choice Hotels Reservations

Country Inn Suites Hotels - Portland We stayed at the hotel while travelling over the holidays. My wife left her glasses in the room. She did not realize this until we had reached our next destination. She called the hotel and they confirmed they had the glasses. She asked if she could arrange for, and pay for, a courier to have them sent to her. They said no. She asked if she could speak to a manager. The clerk took her number and promised a call back. It never happened. When we got home we called the international customer service. They took down all the information and told us to follow up in a couple of weeks. We did. The follow up was greeted with "we haven't received a response from the hotel call back later." Up the food chain to a supervisor. The supervisor explained that their hands were tied. It was entirely up to the individual hotels to look after customers. I told her I was hearing "suck it up and forget the glasses." She told me these were not the words she would use, but there was nothing she could do about it.  I've never experienced such poor customer service, at the local level, especially not at the corporate level. Stay clear, and definitely don't expect to speak to someone trained in customer service.

We have been flooded out of our apartment since December 28,2025. We have been staying at a local hotel (Rodeway Hotel) Stratford. We have now been told that they can no longer allow us to stay as we have exceeded the days allowed. WHAT???? We have an a new apartment that we can move into February 13,2026. You can’t accommodate us for 14 more days, not like the place is booked up. Isn’t money, money? Trust me, we don’t want to be living in a hotel for this long either. What happened to good people. What has this world come to. No one cares. It’s a sad world we live in. Do better. If you would like to talk about this or rectify it I look forward to hearing from you.

terrible experience reserved a room with tub handicap room and there was no tub stopper. told me they did not have any and did not have any maintenance that evening. next day they moved me across the hall to a room with a tub stopper. I was worried about the refrigerator and in the daytime they said there was no maintenance and i asked the manager to call me but she was too busy and left the motel and never called me back I was checking the frig and found several spots of black mold. Called choice but the gm never called me back either.