ChiquelReviews of chiquel.com

Taking long time to ship. Website pictures look nice, but now I’m wondering if I made the right choice ordering from this company. Two weeks later, I still don’t know if it was shipped or will be shipped. Or a tracking number if it was? update: customer service sounded very nice via email (that I initiated) apologetic. I’m sure the product may be excellent (based on pictures and reviews here, supposedly?) but no communication for this long makes me regret the purchase. Update: a few days later, received the package, and a call from unknown number telling me to call her back “at earliest convenience”. The package seemed to have been expedited due to my complaints; the promotional gift was missing ( I don’t care about having more cheap brush/es so not a biggie). The hair pieces were of good quality as far as I can tell at first glance, but didn’t make much difference in the fullness of my hair when tried on. Would I recommend the product? Maybe, it seems alright if one has realllly thin hair. And the cost is competitive with similar companies out there. Recommending the company is harder. Fill your promotional obligations. Even if it’s a small gift like that- when customers spend money, many are looking for value. The company communication after the purchase needs a definite improvement too. At least a shipping notification as a courtesy to customers- very hard to find a company nowadays that doesn’t do that. And yeah telephone skills … Don’t call customers demanding a call back at their earliest convenience. They don’t owe you anything. Adding a star for a decent quality product that was eventually received.

I purchased a topper a few months ago on sale and didn’t get a refund but a credit for 220.00 so to be safe I purchased products. Would of rather had my money back had no idea if it was on sale I wouldn’t get a refund

Quality wig, well done!! The color isn’t close to the picture when ordered, I love the wig, but, the color isn’t what I chose..

Sent wrong wig. Sent wig with split ends, unacceptable for wear. Refused to rectify problem, for chemo/cancer patient. Heather UPDATE Marie got back to ne and is working with me on a resolution. Hoping to be able to update to a 5 star when issue is (hopefully) corrected/solved.

Very mixed collection of wig manufacturers. Some ok others not. Styles and colors often very much misrepresented on the website. And I wasn’t informed that I couldn’t return a wig I bought with a store credit. And returns are only issued store credit, no refunds. And no free return shipping

Not happy with the account credit for a returned item. I was attracted to purchasing a wig from Chiquel because of its generous sales discounts. As a first time wig wearer, it is a good opportunity to take advantage of a sale to try out a wig. Although I have done my research by viewing YouTube and reading multiple reviews of a specific wig, it isn't until I actually try it on that I am able to determine if the wig is right for me. If the wig is immediately returned in good condition, I feel Chiquel should refund the purchased price to my credit card. Now I am pressured to finding another wig to use my credit of $181 or lose it. Perhaps Chiquel would consider a refund for a 1st return and a credit for the second and more returns. It isn't easy finding the right wig/size/style/and color. 5/16/24 Updated Review: I am very happy to have connected with Marie who Informed me that Chiquel would be able to refund the purchase price of the Brighton wig I had purchased and returned. Since I am a first time purchaser of one of their wigs, Chiquel's return policy does allow for a credit refund. Should I decide to make another wig purchase, I will first contact the customer care representative to assist me. Thank you Marie.