ChiquelReviews of chiquel.com

I was notified by phone that they wouldn't accept my return due to odor, they would send it back to me. Fine, they they billed me 20.00 to return it to me, which I paid then got the confirmation and it also included 12.95 for shipping and 3.46 for taxes total 36.41, to ship it back to me. They also sent the wrong color wig which I'm now stuck with.

We purchased a discounted wig from Chiquel, and upon trying it, my wife found it unsuitable. We returned it unused and in its original packaging, requesting a refund to the original payment method. Chiquel refused, offering only store credit and virtual consultations we did not request. Despite multiple emails clearly explaining our situation and stating that we would not return as customers, their responses were scripted and ignored our concerns. While their policy on discounted items is stated online, the handling of our case felt dismissive, misleading, and unprofessional. Potential buyers should be aware: discounted items cannot be refunded, and customer service may not respond to legitimate concerns personally.

If I could give -1 stars I would! Worst experience with a company ever! In reading other negative reviews on Chiquel, I realize its not just me! I also see a similar issue to mine and the customer was given an exception to the refund policy( which is very unclear anyway) but no exception was offered to me. Here is a copy of my email response to the company that I would only receive a credit when complaining about receiving a wig that bore no resemblance to what I ordered— the cut and style was completely different and looked like a cheap wig an old person might have their hair styled “helmet style”! Wow…….clarifying after the fact is just poor form and very unprofessional. There was no verbiage about that “make an offer/discount= no refund when making the “solicited” offer. It should make no difference what wig/ what price the customer paid if it wasn’t “second hand” or clearance! There was nothing that indicated or warned of such! Chiquell shipped a wig that in no way resembles the wig I thought I was purchasing, discounted or not and it wasn’t an “open box” or on clearance as other wig companies specify clearly in bold print! Shame on your lack of transparency and lack of quality control to ship such a sham wig if it was already a return/open box/clearance! It was my first purchase from Chiquell and now my “after the sale” experience is not only that Chiquell’s “after the fact policy” is a ripoff, the wig I received bogus, but their customer service is even worse. Eventually, this poor business practice will catch up to your company. You can’t treat your customers this way and hope to ultimately be successful. This awful bogus wig was my first of several wigs I planned to purchase from Chiquell, but now I will never purchase from Chiquel again and I will use my time to share my negative experience to a much larger audience about Chiquel. In addition, I’m a great believer in giving public praise where the praise belongs with Frannie’s Hair who with their true to photo wigs, their awesome customer service, and their generous refund policy ( except clearly marked “open box” sales or clearance) truly makes Chiquel look like an underhanded bait and switch internet scammer.

I preordered a Jon Renau wig in Catalina Blonde from Chiquel on 8/15/25 because I was intrigued by the platinum color of the money piece everyone was raving about. I don't normally wear blondes but thought the platinum might neutralize the warm tones. I received the wig on 10/6/25 and was disappointed to discover the money piece was yellow; but I was stunned that Chiquel had sent my wig box in a soft outer envelope rather than the normal sturdy outer box I've always received my wigs in. The wig box arrived badly damaged as would be expected. Since I occasionally sell my wigs on the secondary market, I rely on the original packaging to be in brand new condition, and that includes the wig box. The fact that the wig was too small for my above-average size head was now a moot point. Everything about my order was disappointing and disturbing and I just wanted to put it behind me asap. I contacted Chiquel on 10/6/25, the day my wig arrived, and listed my grievances. I asked for a free return label, a 40% damages fee, and a full refund of the wig price to compensate me for the emotional upheaval I was experiencing thanks to their unusual modus operandi. My request was a bit over the top but demonstrates how upset I was over my experience with this company I had never done business with before. Chiquel knew they had one very unhappy customer on their hands. Based on 7 years of doing business with professional wig retailers without incident, I expected Chiquel to have the same standards and refund me expeditiously. On 10/7/25 Chiquel responded by telling me that color code 101 refers to platinum blonde rather than white and may look more creamy depending on lighting and monitor settings (whatever that meant). Regarding the packaging, I was told they use waterproof sealer bags to protect their wigs from moisture and environmental exposure during shipping. They said this method minimizes contamination risks for their clients who may have compromised immune systems. (I couldn't believe what I was reading! Without the structural support of a sturdy outer box, the wig box is guaranteed to arrive damaged.) "We'd be happy to send you a new Jon Renau box at no charge, packaged in a protective carton to ensure it arrives in pristine condition. Unfortunately, we are not able to offer a refund in this case, as the product and color are consistent with manufacturer specifications and the packaging method is in line with our standard shipping practices." On 10/7/25, I responded that replacing the smashed wig box with one in pristine condition would be sufficient. I realized from their response that customer satisfaction was not a top concern for Chiquel and that I'd probably be lucky if they followed through with their offer to replace my damaged wig box. No response. On 10/8/25 I wrote Chiquel again to ask whether they understood that replacing my wig box would be a sufficient solution. Again, no response. On October 9, 2025, I wrote Chiquel asking them whether they ever received my initial reply that replacing my crushed wig box would be a sufficient resolution to this matter. I added that they get an F for customer service, that I was running out of patience, and that I would be writing a Trust Pilot review on my experience with them. On 10/9/25, Chiquel responded that they understood my frustration and wanted to clarify a few points. "The Jon Renau Haute wig was shipped correctly according to the product description and images on the website. We're sorry that the color didn't meet your expectations, but it was not misrepresented. As a gesture of goodwill, we offered to send you a replacement Jon Renau box since your original arrived damaged. Please note that the wig purchase does not include a separate entitlement to a replacement box, this offer is purely an act of kindness to resolve your concern. A special request has been placed with Jon Renau on your behalf, and we will ship the replacement as soon as it arrives." After receiving no responses to my subsequent emails to Chiquel after the 9th, I reached out once more on 10/21/25 and asked them whether they would kindly contact Jon Renau and remind them that I was still waiting for my replacement box. (I was sick of being stuck in limbo with a wig I could not wear, could not return, and could not resell since I didn't even have a presentable wig box.) No response. On 11/4/25 I called Jon Renau directly and explained to a representative what I had been going through with Chiquel. The kind lady on the other end of the line told me I'd have my replacement box within a few days and that they'd contact Chiquel for an explanation. The box arrived from their California headquarters exactly 3 days later. I also heard from Chiquel on the 4th informing me that I'd get my replacement box sometime next week. I never responded.

Worst customer experience ever. As all the other reviews say, they use deceptive marketing and provide a horrible experience. I would never recommend this company. The product shipped very slowly, was a total mess and they will only provide store credit for more of their slow, defective product. The site clearly states that you can return items but then they hide the fact that they apparently will only give store credit if it’s discounted and then discount everything. They actually told me that you should request to pay full price if you want to be able to return items. Who would do that? Or even know to do that?

Order 77298 Men's Wig Brad M36S, I have other wigs of the same model, but this wig arrived with excessive hair on top and very short hair on sides and back, so it looks like a mushroom...very disappointed, also returns are next to impossible, no refunds... Do not recommend it, a waste...

Buyer beware return policy is horrible! My fault for not reading it completely and understanding — it’s tricky!!

I don’t understand why it’s such a high score. They do NOT disclose that if you purchase a wig - they ship it and require a signature for delivery. That’s very inconvenient. So I wasn’t able to receive items and they sat at the post office - never got notified of this. Won’t do business with them or recommend them. There are lots of other online wig stores with competitive or low prices. Do not recommend.