ChiquelReviews of chiquel.com

ordered 3 (in April) was told following week out of stock till June, was sugested another color -desperate me- said yes, color was really off so called your customer service to get return address as was told no return label as I would return and keep with the late order but was told I had to return for credit only as it was on sale then repurchase (after a see a sale) and get back on a waiting list but longer date to wait. I am still out of the 2 and will have to reorder somewhere soon. Experience was in April

What a disappointing experience. I waited 2 weeks for my wig, and when the parcel arrived it was completely crushed, ripped and destroyed. I have sent photos to Chiquel and they don't care. All Chiquel wigs come from the US, there is NO presence in the UK. They use FedEx for delivery and they are awful. These items should be in an outer box, not a cheap plastic bag like a Temu parcel! This is the worst service I have ever received from any wig supplier. Avoid.

Your return policy is impossible. You keep the money and can't supply a new replacement for wrong product. Then you have a final sale when customer can't see the product. You ship the wrong product pictured, and charge international fees which is liklely illegal, and never return the funds. I would NEVER use this site again.

Giving this website a 1 is generous. First of all READ THE NEGATIVE reviews before you purchase. Their shipping is late. LATE LATE LATE. Then they tell you they accept all returns no restocking fee. Absolutely wrong! if it is on sale- which includes a site wide sale. Not discounted or "sale" items they will only offer store credit. When asked kindly since it tried to cancel the order for waiting to long they said absolutely not. When I emailed to cancel the order it miraculously got shipped. This is clearly a very small business and short sighted b/c they wrote back saying I was threatening them if I wrote a bad review b/c they didn't believe they did anything wrong. How about some customer service when I spent almost $2000.00. Buyer be ware!!!

In response to your reply to my review. The problems were your end, not mine, as you are suggesting. There were no multiple problems with my account. You cancelled orders in error and then apologised. I have the emails as proof! You cancelled an order just because I informed my paying authority to stop any future payments because you could not fulfil my order, which I believe I was in my right to do. You then cancelled any further orders. Problems in the past were your company sending orders to the wrong customers, leaving myself and another customer having to swap our items by post. You supplied a faulty wig which had a bald spot and even after a zoom call and photos of the wig, you still denied it was faulty! In the past you also sent me the wrong items so I had to return to you. You also posted two orders together so I had to pay import taxes and duty, when I should not have paid any. Two separate orders should have been sent separately. Even after all the problems I encountered, I still remained a loyal customer, so I think your reply is inaccurate and misleading.

Well, I'm not surprised. It's very sad and I am very disappointed. Every step of the way I was blamed for the care of the wig. Even though I know exactly how to care for a human hair wig and was meticulously trained before ever taking my first wig home. As evidenced by my successfully having and caring for my previous human hair wig for just over 7 years of every day wear. It is unfortunate that you have chosen this stance on the sale and customer service of this, my first and now only purchase through Chiquel. No refund and no replacement.

What I am commenting on is my initial experience with regard to shipping time. This is the only wig website that takes up to one week just to process your order before they even ship it, and of course you have paid in advance as they process your payment almost immediately. Almost all of the comments I read are referencing the wig primarily due to color differences. Considering the total time of up to two weeks to receive a wig from Chiquel it amounts to at least double the time if not more than any other wig sellers online. This is not a company I would consider doing business with in the future. It think it is nonsense that they say they use the processing time to look over the wig to be sure it is in good shape, no one else does this nor is it in any way necessary. When I purchase a wig from a reputable manufacturer, I am comfortable relying on quality. Updated review 2/25/2026 First of all, a comment on the lengthy time from receiving payment until a week or more to actually ship the wig. Chiquel is a small wig broker in a small office, they do not stock inventory and getting the payment up front gives them revenue to purchase wigs from suppliers. They claim to have 21 wig brands online but not in stock also not in stock all of the over 100 wig styles and colors displayed. I began to have misgiving about the processes of this company very early on but could not have imagined the bizarre behavior that ensued. I have a college degree, I'm not stupid I'm not a pushover. Ciquel did not send me the wig I purchased and ignored what I was telling them and when I returned it they said I was not eligible for a refund because the wig was damaged broken cut or whatever and it had a strong body odor, seriously how offensive is that and how do you defend it. First of all, I sat this wig on my head for a few minutes recognizing it was all white on the top which was completely shocking and not the blended color of light brown and blonde that I ordered. Wigs are sturdy and meant to be worn over and over again for many months, how on earth they could claim I damaged the wig; it is ridiculous and patently false. And how offensive to say the wig had "strong body odor," unbelievable! I have a witness to this entire event being with me when I opened the box and put on the wig, we were both totally taken back by the white wig on my head. My only conclusion is to believe they were willing to say anything to avoid having to refund my money. I have purchased several other wigs from other online sellers and no problems and no returns. In fact, since this debacle I purchased two wigs from two different sellers and they are just as I ordered. Chiquel has 21 brands listed on their website and 88 photos of wigs. They appear to occupy a tiny office space in Gladstone, MO between 100-200 square feet. They claim to need a week to carefully look over the wig to make sure it is good before they will ship it, who does that? They appear to be a broker or middleman with no quality control mechanism. I maintain they sent me the wrong wig, and maybe it was damaged before I got it, because I did not damage the wig. Bottom line: Chiquel never addressed the issue of the wig not being what I ordered. All they have is canned responses and generic verbiage like, "Actual color may vary," which enables them to avoid any specifics. Any returns are dealt with by "Customer Care," with no reference to the company name, they have only one retail outlet in MO and a tiny office in Gladstone, MO to sell all across the United States claiming they are experts, and interestingly not an accredited member of the Better Business Bureau. Also, it is highly suspect when the huge majority of reviews are positive, unlikely in the wig business as I routinely see negative reviews everywhere, and a red flag according to the FTC. To summarize: The wig I received in no way looked like the images online or the description, and it was not the same color as the wig I already owned which is why I ordered another wig in the same color; it should have been a blend of light brown and ash blonde, it was not it was white all over the top of the wig. We were shocked when I put it on and so immediately knew it was horribly wrong. It became a back-and-forth struggle over a credit or a return; they never dealt with the fact that the wig was not what I ordered. I shipped the wig back within 4 days of receiving it. Then I get this incredible phone call from Chiquel telling me the wig was damaged and had a "very strong body odor." Wow, was that insulting and patently untrue. How could I, an 81-year-old woman, put a wig on my head for a few minutes then put it carefully back in the box and it somehow becomes damaged and smells. Unbelievable! Wigs are very durable; I know I have several of them. Pure and simple, I don't know what they sold me, all I can say is that it wasn't what I purchased and they have my money, I have nothing.

The wig I bought looks like a cheap $50 costume wig. I'm disgusted. What a waste of time and money.