Chillever.comReviews of chillever.com

I'm giving 1 star at the moment. I seen chillever while trying to order a custom canvas picture for a Xmas gift. I was happy with the products I seen on their site and went to order. Upon sending the order in and paying, I realized I had made a mistake by sending them the wrong date of my soon to be euthanized pup. Mere minutes after the order, not even 10, I emailed their customer service/support team letting them know of my mistake and giving them the correct date. Almost a week later the product was shipped out. I checked for the next few days after I emailed them hoping for an acknowledged response to my email and received nothing. I got the product just yesterday and opened it to find they never checked my email and never changed the date on the order. This Christmas present is ruined due to their lack of customer support and failed email system. If that's not enough, the product came with them flipping my original picture on their own without contacting me and asking if I would even be ok with the change. I'm not ok with it. I want it the way I sent it in. Lastly, the photo is so dark on the canvas you cannot even see my dogs eyes. Hes a black great dane so I get the issue but again, where is the quality control? Had I made this print I would have looked at it before sending it out and said...this isn't quality. Contacted the customer stating the issues and asked if it would be OK if I brightened the photo to make it better. Again, nothing from the company's customer support. They took my money and designed a canvas they wanted, not what I asked for and left me with a failed gift. I've since reached out to them in email again because they provide no phone number. I will be sending this product back hoping that they either listen to my request to make it right or I will be requesting a refund and giving it to a company who values their customers. If made right and sent back with no hassle, this review will be adjusted.

On November 25 I saw an ad on Facebook for a hoodie that I new a special needs girl would love to have. So I personalized it and bought it right away. On November 29 I received a text that said the item has shipped and it provided a link. The link said a label was created, not that it was shipped. I emailed the company and was told after the fact that the item was being created in the EU (Croatia). This made me upset because nowhere on the website did it state that it would not be here by Christmas. On December 14 I was told on this website that they couldn't refund the money as the item was already shipped. But they would refund the shipping and half the purchase price (they did neither) On December 15 the item was actually shipped. On December 30 the item finally arrived and it is truly amazing and the girl literally cried. It was very beautiful and is of a very good quality. My concern is this: Be upfront with people and tell them this item will take a long time to get to them. I ended up having to buy her something else for Christmas so that she wouldn't have nothing to open. And please for God sakes don't tell people you are going to do something then not do it. Keep the money keep the shipping but I promise you I will not buy from you again because of your lack of transparency.

This item was such a rip off. It was so small and unsubstantial . Not worth almost $18 by a long shot. Plus, $8 for shipping for something that weighed hardly anything was ridiculous.

I ordered a blanket for my grandson it faded an said grandpa instead of grandma. Horrible customer service after sever emails back an fourth even pictures sent of blanket. They said sorry but the best we can do is give you a 20% off your next order. DON'T EVER ORDER FROM THEM VERY BAD CUSTOMER SERVICE.

Ordered twice and both items were beautiful quality and quick delivery. I am very pleased with customer service dept also.

I was so pleased with the quality of the ornament. It is absolutely precious. Thank you for adding to family memories, will definitely use your company again in future.

GREAT CUSTOMER SERVICE! They are very quick to respond back and very understanding! I ordered our Gigi a necklace and we love it! I don’t usually write reviews but I just had too! They were great!

My package went to the wrong address, my mistake. The company was very helpful and said they'll sent a new one right away. Thank you for your customer service.