Chili'sReviews of chilis.com

Tonight, March 8 at around 5 PM I traveled over 30 miles to have dinner at chili's in Smyrna. Yes, I was excited because it had been over 5 months since I had the beef fa·ji·tas with all the trimmings. I was specific as to how I wanted them cooked, rare as they hit my plate and with soup. Well the soup was too spicy so I had to send it back. Some time later the dinner arrived and they were very well done, the opposite of what I ordered. Not only were they cooked wrong, but the texture of the beef was worse than leather. So I traveled over 60 miles RT for a wasted dinner. I left and just chalked it up to never return. Now that I look at all the negative remarks, I am convinced that the Mgt does not care how the customers are treated. I will post this wherever I think it will do the most good for other potential customers.

This place was horrible in Venice, FL off Jacaranda and Tamiami Trail. Nasty vents, ripped benches, mold next to the booths and gross floors. When we expressed our concern to the host while leaving he looked at us like we were crazy for saying the place was unsanitary. We told him we didn’t eat any of the food and told him what we saw and he had the audacity to say, “Wait, did you pay?” Clueless, didn’t even apologize or offer a manager. We didn’t eat the queso either, it was straight refried beans only and the salsa was straight chili powder. Will never eat at Chili’s again.

I enjoy chili's food but since the pandemic the customer service has gone down. I ordered my food online and since they messed up they told me that I could come in at anytime and get my food replaced. Well I didn't go for two months by this time the gm had been replaced. And the new GM named Kenny or Kenneth told me that I had waited to long so I had to purchase my food. Ok well I did just that because it was only the 3 for ten I purchase two of them and was told to wait in my car. Well I ended up waiting 45 minutes and I went inside and my food was sitting on the counter. The server said you were in a handicap spot so I didn't bring you your food well that just pissed me off even more.i asked for a refund and the GM was like did you pay already yes I did sir that's why I want a refund. He did nothing to fix the problem I guess they thought I wanted a free meal and treated me so poorly that I will never go there again I hope that they treat other handicap people better than I was treated.i will go to tGIFridys or Applebee's for now on

Ordered with online App and immediately received the text "Text the word HERE when you arrive!". I thought this was great so that is exactly what I did when I arrived. Immediately a server comes running out and asks my name. I told her I responded with "HERE" on the App and she said "Oh, we don't have access to that and have to ask..." REALLY!!!!!!! Why have something if the employees cannot use it. Makes no sense.

Are yall ever going to get it together? We've been going for years. The food is amazing, but never consistent. The poor servers are always short handed, have way too many tables to one person. The management is out right ugly to their workers in front of guests. They seem to not care and dont want to hear what anyone has to say. They just want to get you out so they dont have to hear it. If they could be better and keep their loyal hardworking consitent employees instead of running them off, the food and service would be so much better and we would go so much more often.

Well. Food is good service sucks and they treat workers like crap if your Mexican your good white or black they treat you bad and they don't care im calling the labor bourd monday and immigration monday. Oh and this one is in Fort worth Texas. Since no one cares they might after im done.

I visited the location 1700 Newbury Rd, Thousand Oaks, CA about 2 weeks ago, and it was horrible. The waiters and waitresses were rude, dismissed my group because we looked young, and served me not only an expired beer, but also completely forgot one of my group's orders. The food was good, but the expired beverages, forgotten food, and rude servers will make me never visit this location again.

Chili's Bar & Grill 4609 Poplar Memphis, TN 38117 #43. I called in and was on hold for 21 minutes, no one answered the phone. I asked the young man in the to-go area why no one was answering the phones. The employee (Randy) was rude stating he was the only one working the area "he had to answer the phones, take the orders, bag the orders and take them to the guests". He stated that I couldn't place my order inside and that I had to go wait outside in my car. He finally takes the order when I get to my destination my order is wrong. I called and asked to speak to a manager. Randy stated he was the manager and started to argue with me that my order was not wrong. He stated that I must have been upset and gotten my order wrong. I order 2 Triple Dippers both with wings, and egg rolls 1 with crispers (the crispers were cold and hard) and 1 with tenders. I did not received the southwestern egg rolls in either order. I always get the Southwestern Egg Rolls, the egg rolls are the only reason I go to Chili's Randy stated that I could call back tomorrow and it will be with the same results. This was a very unsatisfactory experience.