The Children's PlaceReviews of childrensplace.com

My account was charged multiple times and and my items was sent in different packages. It took an entire month to receive everything. By the way the event passed the main reason I ordered the clothes for. When I contacted customer service about my money I was told wait 5-7 business days for my money to return to my card......I waited..... Still nothing I called back and they told me I had to contact my cardholder to see what the problem was when I know for a fact I didn't have to go through a third party to spend my money I shouldn't have to go through one to receive MY money I didn't spend in the FIRST place!!!

I cannot thank Jayda and Rishad, the manager of The Children’s place at the Williamsburg outlet, enough for their kindness and flexibility. I arrived at 10am, the time both the web site and store front said it opened. The door was unlocked and I walked in. Initially I was told the store was closed and to return at 11. Naturally confused I explained that I checked on line then I showed them the hours on their window and was told the hours had not been changed yet, but the outlet does not open till 11 and that is the new time. The manager Rishad said he understood my confusion and offered to let me stay to shop and locked the front door. Both Rishad and Jayda were helpful, professional, and kind and I cannot thank them enough for their generosity in letting me shop at that time. Thank you.

Ordered 9 pieces of clothing in early June. One piece was promptly cancelled by The Children’s Place within 24 hours of ordering. They shipped the remaining order to us in THREE batches. 1st batch received in about a week, contained two pieces. 2nd batch took about two weeks, contained three pieces. Then there were no updates on the third batch, which stewed in “in processing” purgatory for three weeks from date of order. Called the customer service line multiple times within a week and always received the same automated message that no one is available to take my call, then call would auto disconnect me. Sent one email to their customer care dept and cc:ed their PR dept decrying their horrible service, then within a couple of days, the third batch finally had a UPS shipment tracking number. However, apparently The Children’s Place shipped via Parcel Select which meant that they paid extremely low shipping costs and the parcel would be transferred from UPS to the postal service once it reached my destination. So essentially UPS tracking showed that my parcel would be delivered on 7/3, it did not in reality. It was sent to a UPS processing center where it again stewed in some processing hell. Finally on 7/8, tracking showed the parcel had been routed to my local US postal service station, where it was again detained indefinitely. Multiple contacts to UPS and USPS made, no one could definitively say where the parcel was, each said the parcel was with the other shipment service. USPS clerk vowed to help me keep track of parcel and that it would likely be delivered in 6 weeks. Finally on 7/16, the 3rd batch arrived in my mailbox. Thank you for reading this very long saga, but TLDR: Do not order from The Children’s Place, prices are deceiving, service is lacking, and shipment is lagging (if you’re lucky).

My order was never received, eventhough it says delivered we didnt get it. I called the children's place for more than a mont, bo answer or resolve, I emailed them over 10 times and received the same automated email and finalafter almost 3 minths, I get a human reply stating it shows delivered, so I need to take it up with USPS. order#321612665. I guess orders have never been lost or not received in their world but I do have to say this was by far the worse customer service experience of my life and I have already gotten 9 of my friends and family to stop shopping there because of similar online or in store experience and I am going to tell everyone who will listen about their unwillingness to try and settle the matter by giving me a refund. I am speaking to BBB and will be posting to yelp, Google, and anyone else who will listen. Never again will they get any of me or my friends money

Double charged me on a $300 order. On April 22nd I placed an order, paid for it and recieved it. Fast forward to June 30th. They took the money for a 2nd time i have called and emailed with no reply. The phone number for customer service is useless. I call and call but continue to get the same automated response to "call back later". This is completely unacceptable. They have lost my business. Someone needs to contact me about getting a refund for that 2nd payment.

I ordered my granddaughters birthday gifts nearly 2 weeks before her birthday. All items showed they would arrive before her birthday. Some did but it’s now a week after her birthday and there’s still items that haven’t arrived. One being a birthday girl crown that she was to wear at her party. I would’ve never ordered it if the truth was told about shipping date arrivals. There’s no blaming this on COVID either people. That excuse has ran its course. Just tell customers things aren’t in stock if you don’t have any at the time of the order!! Never ordering online from them again!

I placed 3 orders back in early June (6th, 9 & 11th) and I have yet to receive the items purchased. I was able to contact Customer Service and was told to wait and call them back on the 9th of July for an update. The representative kept apologizing which was not helping the situation. I was sent a tracking number that does not exist with UPS. I have an account with this company which I will cancel once I solve this issue. I WILL NEVER AGAIN ORDER OR VISIT THIS STORE.

I place 2 orders online one on 6/8/2020 and another one on 6/09/2020 since they sent me an email about few items missing. Today is July 6 2020 no item received not even one. The 2 tracking number look fake one said the item is in Netherlands since July 2 and the other one the label was created but never send to the shipping location. Now I'm receiving 2 emails asking me for review about my items. How? . You call the customer service and nobody answer you sent email and nothing more than 10 facebook messages and post for them to answer with a generic message.